May 21, 2008 Hewlett Packard complaint by Panky |
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Mine is a Compac Pentium Computer that was 10 months old. For some reason, the color on the monitor turned mostly pink. I called the tech and we did some trouble shooting for over 2 hours trying to find out what the problem is. He finally diagnosed that the problem was the video card. So, he sent the box, etc., yada, yada.....Mailed it, etc. Returned a week or so later and it had never even been opened.
I, again called and let them know. The assured me that it would be fixed. So, we got the box again and resent it. Came back again, same thing. So, I called again and spoke to another different person. I again explained the whole thing. Again we went through the same rigamoro with the testing. A India,indian woman answered the phone this time. She decided it is now the mother board. Sent the box, etc. A week later +- it came back and the color is still pink. I called them a fourth time ......... I thought maybe it was the monitor, so I brought a monitor from work. Guess what? It fixed it. We told the tech and he said "It is not the monitor". He is sending another box to us. It must be the computer. In the meantime, the warranty has expired. We told them we will not pay a cent for the repair. This has been going on for 2 months. So, my computer is on its way back to Indiannapolis, Indianna yet again, to supposedly get repaired, for sure this time. I am in Oregon. I have no idea why we have to send it so far away. There is never any paperwork attached to say what was done, if anything. We are so frustrated. We contacted the State Attorney General's office but we're waiting to see what the case manager said. So, right now it looks like we are going to send the letter to them. Does anyone have any comments? I have spoken with 1 Canadian, 2 Indians, and one American. My husband has spoken to 2 Indians and one American. We just can understand the Indians. I am sorry. I think I have been very patient. Got any ideas?
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1. Written by no habla .. what??, on 23-05-2008 11:39
"madam it is not monitor"
few know this but HP/COMPAQ has a policy that if you cannot understand their tech guys you CAN request somebody who does speak english AND ask the tech is he/she COMP-tia A+ certified if not have him find somebody that is..they are only reading most common problem(s)found at time of manufacture from a screen as for wasting time with attorney generals office just eat the monitor and get new one locally..
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