Pissed Consumer - Dont buy HP computers

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Dont buy HP computers

May 28, 2008

Hewlett Packard complaint by Kbell

HP took four days to replace a mother board on my lap top. But sent it back with a bent face plate and did not replace the worn keyboard. Sent it back for repair of their error.

22 days later and five phone calls to their case management office I still have no computer. First they tried to charge me for what they broke so it sat on hold for two weeks while the case manager tried to get them to delete the charges.

then another week saying it would be fixed in two days.

Now...apparently there are no supervisors to talk to in the casemanagement department.....You can only work with the case manager originally assigned to your case......

Since this has happened people have been saying that they have had similar problems with HP. This would not have happened with my Dell..

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Comments (1)

1. Written by sean, on 14-07-2008 19:12

hp canada are dicks their is not a shittier company then this if you buy from them its your own fault when you find your self fighting for whats yours and whats right for months. they have some of the most ignorant case managers working for them and if you have a complaint it goes to them lol so its up to them to even let your complaint move up the ladder. i could write a book on the amount of screw ups failures and ignorance this company has its a joke. before you buy somthing its worth looking up the company and how their customer care is. ps *** u jason you *** hp case worker i would love to see u on street u lippy little ***.

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