Pissed Consumer - Technician Coming...sometime this century

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Technician Coming...sometime this century

Mar 7, 2008

Hewlett Packard complaint

I ordered a HP Pavilion a6300t CTO Desktop PC 2/19/2008, online. I paid $601 to have this custom built. This Pavillion a 6300 t is only two weeks old and within an hour of it being on, the CD/DVD holder got stuck in the "open position".

The computer is fine, otherwise. Tech support is non existant, performed by Indian labor with a passing knowledge of English, except to read from a script, to promises that the technician, who has been " On his way" to my home for nearly TWO WEEKS, is "still on his way". There are no local HP authorized service place to take my computer to, despite what it says on their website. Today, March 7, I was informed that the part needed is on backordered: 48x max. CD-RW/DVD-ROM combo drive (48x32x16x48x)

I have complained to the CEO, Bill Hurd. I even have a case manager, Raj, whereever the heck HE is, I do not know. What I do know is that I have had nothing but empty promises to cover a repair that should be covered and IS covered under warranty.

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