Hewlett Packard - Wont replace defective DVD within warranty period

Wont replace defective DVD within warranty period

Mar 1, 2008

Hewlett Packard complaint by Sidharth

TicketGUID: EE6682E1-944C-40B4-98D1-E9FBC7DE4402

C700 laptop purchased in USA on Dec 20th 2007. S/N CND7512YXB, p/n GF440AV. The DVD writer is defective. The laptop is now in Hissar - India, - and HP have a service centre in Hissar. The service center agrees that the DVD player is defective but wont change it. HP New Delhi office assured replacement and gave a case number 2217111785 on March 1st. Yet Hissar service center wont change it. Now even Delhi office says that the complaint should be filed in USA from where a case number to be assigned to the complaint only after which they will look in to it.

Do we understand that HP wont look in to situation where a costly part is defective within less then 2 months of purchase and HP will wriggle out of warranty on some false technicality.

May I hope that HP will not force litigation on us.

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