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Worst customer service ever! EVER!!!! They are totally incompetent faced with issues that arise. For example, they are unable to process international purchases. Seriously, that's how you do it? They actually received the funds from the major bank via debit card, and...
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1.0
I liked
  • Pc good
  • Printers mehhh
I didn't like
  • Incompetence - customer service
#1044619
Reply to reviews
You are not alone on the hinge faulty design problem. I found the HP forum very helpful. There is a plethora of posts all mirroring the hinges breaking. I have been on the merry-go-round for months now. For the most part I don't think it is covered under ANY warranty...
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Anonymous
Anonymous

Reason for my review is keep trying, HP knows this is not an isolated incident. The hinge problem has nothing to do with average wear and tear, it is clearly a design flaw an...

1.0
#1034161
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Bought a HP laptop computer for my son from Costco, after 11 months the screen started acting up, called Costco who transferred me to an HP representative as it was still under their warranty, after being accused of damaging the computer they indicated that it was a...
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AnnJohnson
AnnJohnson

Just saw a post flash by regarding their laptop in at HP and they are out of hinges.Hmmm, now when I explained problem to online parts order dept I was sold a new bottom cover...

#1025408
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Envy X360 Review

Hewlett Packard
#938435
2.8
I purchased a brand new laptop and reached out to HP with questions at the so-called customer service number. Instead of doing anything to help me transfer my call from Department to Department before disconnecting... I will never buy another HP product.
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Hewlett Packard Printer Review

Hewlett Packard
#790297
Just bought an epson.tired of printing something on my hp when it stops and does updates on machine and you can't use it until it stops doing what it does
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Hewlett Packard Laptop Review

Hewlett Packard
#607315
3.3
Dead hp pavilion 15z laptop
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Computer Review

Hewlett Packard
#552996
This hp all in one computer is absolutely the worst thing I have purchased in my life. Took warranty, found out that just covers 1 thing? Ridiculous. I will lose a lot of money on this non working piece of ***. Never again will I make the mistake again. Apple, Dell, here I come.
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They did that to me too....I bought two HP ink cartridges, and when I went to put the second one in, it was defective...I printed a test page, it was defective, so I figured they would gladly exchange this cartridge for another and I would buy a few more. But they had...
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#1018137
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My HP Pavillion 27 display went nuts today with blinking screen and colored vertical and horizontal lines. Since this display is only in use for half of year and it is still under warranty I have called to HP customer service. It took first technician half of hour to...
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#1013385
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I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an arbitrary HORSE'S *** with discontinuance of essential support services for its printers. No compensation for loss of use or services, nothing....
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5.0
I didn't like
  • Discontinued product updates and support
#1009439
Reply to reviews
My HP photosmart 6520 is about 2 1/2 yr old. When Apple went to latest OS 10 HP has not updated the drivers. I called the offshore help desk- no answers. I emailed the CEO over 5mo ago and the team referred me back to the offshore Help desk. So I can only conclude HP...
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1.0
I didn't like
  • Being ignored when they find out they are at fault
#989136
Reply to reviews
I purchased a new HP Printer in June. It didn’t work properly since the day I bought it. I would try to contact someone in the US who speaks English to get help with it. Good luck on that one. I don’t think anyone at HP speaks English as a first language. The printer...
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#969924
Reply to reviews
Hewlett Packard - HP After Sales Service 100% Bad Quality
Hewlett Packard - HP After Sales Service 100% Bad Quality
Hewlett Packard - HP After Sales Service 100% Bad Quality
Hewlett Packard - HP After Sales Service 100% Bad Quality
HP PC's - Urgent - DO NOT BUY - Rubbish After Sales. So the story is, HP agree to pick up my PC for repair when the PC has 2 days left of the extended warranty. Normal as far as I am concerned. So today i get a call from HP saying the PC is damaged and that they will...
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1.7
I didn't like
  • Warranty service and reasons for not fixing my pc
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HP MUST BE GONE FROM ALL STORES!!! Most unprofessional time wasters! Horrible experience. I found the problem myself, memory stick was bad. Registered warranty online, created online claim with serial, product number, etc…, like everywhere else, here is the email after...
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1.0
I didn't like
  • Warranty repair
  • Approach to the warranty issues
  • Everything
#968855
Reply to reviews