Shirley H Wyg
map-marker Bellevue, Washington

It won't let me set up my computer just a ride today

The problem is I cannot find my security code on my laptop that's the only problem that I have can you help me to find my security code
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Anonymous
map-marker Philadelphia, Pennsylvania

Trying to install printer

I was trying to install my printer which I hardly use. They told me the sound of #Warranty said they couldnt help me and all they wanted to do was send me a new printer. I told him no thank you.
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Anonymous
map-marker Parker, Colorado

HP Request

I need support your website and chat options do not work!!! Please give a phone number so can talk to N actual person and get support for my HP COLOR LASER JET PRO MFP M183fw. Bill Massey. 303-809-****
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User's recommendation: Excellent service!!!!!!!!!!!!!!!

WILLIAM P Hot

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Verified Reviewer

HP Officejet Pro 9010

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JDO NOT EVER BUY THIS PIECE OF *** CALLED A PRINTER. IT HAS TO BE ONE OF THE WORSE SO CALLED PRINTERS I HAVE EVER TRIED TO USE. IT DOESNT FUNCTION, IT USED LOADS OF INK, ITS CONSTANTLY GOING OFFLINE, THERE IS NO FEATURE TO GET IT BACK ONLINE. CUSTOMER SERVICE DOES NOT EXIST, ABSOLUTELY ABSURB TO CALL IT CUSTOMER SERVICE. THERE SIMPLY IS NOTHING GOOD ABOUT THIS PRINTER AND I WILL NEVER PURCHASE ANOTHER HP ANYTHING. I CANT EXPRESS HOW BAD THIS PRINTER REALLY IS. AWFUL AWFUL AWFUL AWFUL IT DOES NOT EVEN DESERVE A STAR UNLESS THEY ARE NEGATIVE 50
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Loss:
$150
Cons:
  • Every imaginable part of the company

Preferred solution: I PLAN TO GO TO THE LOCAL WALK BRIDGE AND THROUGH IT IN THE OHIO RIVER OR OFF THE SIDE OF A BUILDING. NO ONE DESERVICE A SECOND CHANCE WITH TOTAL PIECE OF ***

User's recommendation: DO NOT BUY HP - EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! COMPLETE JUNK

Colleen H Ntr

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Verified Reviewer

No support

My hp envy desk top wont turn on. I get a white screen and a spinning circle I have tried unplugging after turn off. Nothing works. This is my business on my computer and I feel desperate for help!!!
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Cons:
  • No customer service reps in usa
Anonymous
map-marker Houston, Texas

I have not been able to print for weeks and have tried unsuccessfully for all that time to get my printer back..It says my account and I have talked too numerous techs who I cannot understand and they

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I cannot print or scan!!! It says there is a problem with my account and I have tried for days and days to get someone at HP to help..they have no idea
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User's recommendation: never ever buy this awful printer and deal with this awful company

Christine T Nge
map-marker Tacoma, Washington

I will never buy a HP again any time you call these support people they alway want to sign you up for a monthly service. What I was told at the beginning all changed towards the end. The took my credi

They took my credit card number and charged $51.99 which I Agreed to and then they wanted me to go monthly 16.99 a monthly. When I told the person I didnt want that he informed me that it would cost me $99.00 for a one month one fix. I better have a credit on my card before end of the day. I have always bought HP but I will never by one again.
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Steven Givot

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Verified Reviewer

HP is a hot mess. Avoid doing business with them.

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Original review Dec 29, 2022

I bought an HP laptop computer (new) on Amazon in March. This week, some problems developed.

My first interactions with HP support were today.

This is what I encountered:

1. HP's records showed my computer as purchased last October. I had never registered it. When asked (online) for help in registering it, I was directed to register.hp.com.

When I input the model, it was not an option on the dropdown list. (Incompetence!) I entered the serial number, and I was asked for my name, address, and other data. The webpage would not accept any entries in the name or street address or city fields. (More incompetence!) So I could not register it online to record the actual purchase date.

2.

I was bounced from one person to the next four times on my first tech support call. I eventually got to someone in warranty registration, but it was COMMERCIAL warranty registration, so I had to be transferred to another warranty registration department. The fellow said he would sent me an email so that I could attached and return my purchase invoice from Amazon. I never received his email, and I was disconnected after wasting more than an hour on the phone.

3.

I waited 30 minutes for that fellow to call me. I know he had my phone number because EVERYONE at HP asks for a good callback number. He had my number. He just didn't bother to call back.

(Rudeness!)

4. I called HP support again, and after a couple of transfers and 30 minutes, someone sent me an email, I returned my proof of purchase (invoice), and he said he had updated my warranty date so that I would get free support.

5. Now, I am waiting for a call back tomorrow for help actually solving my problem.

So, I after failing to resolve the problem on my own, I have wasted about 3 hours of my valuable time scheduling help for tomorrow -- help I should have gotten immediately on my first call.

If this is what HP offers in terms of support, I would advise people to find another vendor for a laptop. There are plenty, and they could not be more poorly organized.

The fact that you cannot register a laptop on HP's website is absurd.

The fact that you need to be transferred five times on a single call, get disconnected, and they don't call back is awful.

Find another vendor.

I have.

-

This is followup information posted the next day.

I bought a large USB flash drive which is required to download and run the HP Cloud Recovery Tool.

I used it to download the software from the Microsoft Store as directed by HP yesterday.

When I went to run it, it didnt work. So, I called HP yet again.

This time I was connected to someone who was completely clueless as she read instructions off a computer monitor. If I asked her to clarify something, she would put me on hold while she tried to create an answer. She clearly had no experience in assisting with a clean Windows install.

She also would ask me the same question 3-4 times.

One example is: Have you tried the USB flash drive in another port. After the third time she asked the same question within a few minutes, I asked to be escalated to a supervisor.

Her supervisor was more attentive. I followed his instructions exactly which led to my computer being completely unusable because he invoked Microsofts BitLocker. So, now I cannot even use it at all.

(Before, I could use it for most things. This guy actually made it completely unusable.

He wanted to know if ai had a second computer to try someone else. I do not. He called that unfortunate.

So, now I need to wait a couple or days (maybe more due to the weekend) for HP to send me a USB flash drive that will override BitLocker.

HP support has, thus far, wasted about 7 hours of my time and taken a laptop with some minor problems and made it completely unusable.

HP should not be trusted to provide support for its products.

It hires poorly trained, inexperienced people to read directions off a screen.

I can do that. So can you.

Avoid HP just as you would not intentionally walk in front of a bus.

View full review
Cons:
  • Ineffective and inefficient tech support
  • Dynfunctional website

Preferred solution: I would like them to fix their website so you can actually use to productively.

User's recommendation: Avoid HP -- they do not provide reasonable support

terry g Fbx

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Verified Reviewer

I broke a key off of the keyboard (the D key) can you help?

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the bot didnt help because it kepts asking a question that i already said no to which doesnt help at all
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Stanley J Isd

Bad chat and call

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Hp download windows screws up my computer xxxxxbbbbbppppphhhhhgggggoooooNono ononono onoouyytreew Dvn jhhcg hi ih Your system is terrible your system is terrible
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Loss:
$100

Preferred solution: Service

User's recommendation: Don’t buy HP

Onofrio Jbz
map-marker Phoenix, Arizona

Claim

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I bought a hp laptop and 6 months later it crashed, I sent it to their warranty division over 2 months ago, I havent heard or seen anything from them, i Called them and they dont even have it in their system. Now I have a few hundred dollars down the drain. Very unhappy with these *** Do NOT do business with these people
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User's recommendation: Stay away from hp, what a joke

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Jose, California

Worthless HP Hewlett-Packard Warranty for its defective Notebook computers

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Hewlett Packard - Worthless HP Hewlett-Packard Warranty for its defective Notebook computers
HP Model 17 Notebook with intrinsic hardware and spyware defect that HP disingenuously insists is software which it is not!!
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User's recommendation: Avoid HP like the plague.

Moussa S Xap

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Verified Reviewer

Worst customer service & warranty i ever seen

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I'm extremely furious with how bad customer service has been with helping with repairs, i've been an HP customer for over 20 years, over 400 PCs/laptops purchased and never had this bad of customer service in my life. I started a case over 4 month ago and it's been nothing but back and forth emails troubleshooting the PC to figure out why it's overheating.

They end up sending someone to my house which stated very clearly that the PC is overheating and needs a new case. It was a known issue for the 30L OMEN specially with ones with 3080/3090. the PC gets so loud when i'm trying to record videos and i just can't record anything of quality due to how loud it gets, only way i can use it is when i open up the case with a fan blowing on it so it can keep cool. They end up calling me to tell me they don't believe the tech they THEY SENT is right and want to look at it.

Remember THEY sent the tech guy to my house, this isn't someone i brought here to look at it. I ended up sending the desktop to HP for another test, the tech called me to tell me that yes your PC is running really hot and that's with no applications on it. I then get an email when the tech guy told me somone would call me. the email just stated that the desktop will be returned to me because no issue was found on the PC.

The PC was then packaged and shipped back to me without anyone talking to me or trying to resolve the issue. The issue remains, the PC runs extremely hot and isn't usable. i really need someone of high level to step in and help with this else i'm done using this company and this terrible customer service i've had.

both techs told me this is a KNOWN ISSUE with 30Ls and hp was not able to fix this under their warranty. i'm done with this company and will make sure everyone of my over 11.4M business followers learn more about hp and how they treat their custom

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Loss:
$3600
Cons:
  • Customer service on warranty is terrible

Preferred solution: full refund or replacement with a better model with no issues

User's recommendation: never buy hp products, warranties are useless

Sue E Zeg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Perry, Michigan

Cannot give out return address---------I guess

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Hewlett Packard - Cannot give out return address---------I guess
Original review Mar 23, 2023
I purchased 2 sets of charges one for my laptop and one for tablet. None of the products worked or fit the ports on either the laptop or the tablet. I called to get a return label but after arguing with 2 associates I was told it cannot be done. No returns??? since when? I sent the items back at my own expense but never received a refund or any word from HP.
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Pros:
  • Good product most of the time
  • Several laptops and at least 4 printers
Cons:
  • Poor customer tech support
  • Custom
  • Hard to find customer support
Clementine B Sih

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Verified Reviewer
| map-marker Montclair, New Jersey

Product return

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I had no response from you to my question I simply received a busy signal on the phone. What do you mean right 100 symbols? I have nothing further to say if this is the way Customer service is handled you leave much to be desired and I didnt really have a serious question God for bid if I really had a problem with that item.
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