Hewlett Packard
Reviews and Complaints
It won't let me set up my computer just a ride today
Trying to install printer
HP Request
User's recommendation: Excellent service!!!!!!!!!!!!!!!
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Verified ReviewerHP Officejet Pro 9010
- Every imaginable part of the company
Preferred solution: I PLAN TO GO TO THE LOCAL WALK BRIDGE AND THROUGH IT IN THE OHIO RIVER OR OFF THE SIDE OF A BUILDING. NO ONE DESERVICE A SECOND CHANCE WITH TOTAL PIECE OF ***
User's recommendation: DO NOT BUY HP - EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! COMPLETE JUNK
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Verified ReviewerNo support
- No customer service reps in usa
I have not been able to print for weeks and have tried unsuccessfully for all that time to get my printer back..It says my account and I have talked too numerous techs who I cannot understand and they
User's recommendation: never ever buy this awful printer and deal with this awful company
I will never buy a HP again any time you call these support people they alway want to sign you up for a monthly service. What I was told at the beginning all changed towards the end. The took my credi
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Verified ReviewerHP is a hot mess. Avoid doing business with them.
I bought an HP laptop computer (new) on Amazon in March. This week, some problems developed.
My first interactions with HP support were today.
This is what I encountered:
1. HP's records showed my computer as purchased last October. I had never registered it. When asked (online) for help in registering it, I was directed to register.hp.com.
When I input the model, it was not an option on the dropdown list. (Incompetence!) I entered the serial number, and I was asked for my name, address, and other data. The webpage would not accept any entries in the name or street address or city fields. (More incompetence!) So I could not register it online to record the actual purchase date.
2.
I was bounced from one person to the next four times on my first tech support call. I eventually got to someone in warranty registration, but it was COMMERCIAL warranty registration, so I had to be transferred to another warranty registration department. The fellow said he would sent me an email so that I could attached and return my purchase invoice from Amazon. I never received his email, and I was disconnected after wasting more than an hour on the phone.
3.
I waited 30 minutes for that fellow to call me. I know he had my phone number because EVERYONE at HP asks for a good callback number. He had my number. He just didn't bother to call back.
(Rudeness!)
4. I called HP support again, and after a couple of transfers and 30 minutes, someone sent me an email, I returned my proof of purchase (invoice), and he said he had updated my warranty date so that I would get free support.
5. Now, I am waiting for a call back tomorrow for help actually solving my problem.
So, I after failing to resolve the problem on my own, I have wasted about 3 hours of my valuable time scheduling help for tomorrow -- help I should have gotten immediately on my first call.
If this is what HP offers in terms of support, I would advise people to find another vendor for a laptop. There are plenty, and they could not be more poorly organized.
The fact that you cannot register a laptop on HP's website is absurd.
The fact that you need to be transferred five times on a single call, get disconnected, and they don't call back is awful.
Find another vendor.
I have.
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This is followup information posted the next day.
I bought a large USB flash drive which is required to download and run the HP Cloud Recovery Tool.
I used it to download the software from the Microsoft Store as directed by HP yesterday.
When I went to run it, it didnt work. So, I called HP yet again.
This time I was connected to someone who was completely clueless as she read instructions off a computer monitor. If I asked her to clarify something, she would put me on hold while she tried to create an answer. She clearly had no experience in assisting with a clean Windows install.
She also would ask me the same question 3-4 times.
One example is: Have you tried the USB flash drive in another port. After the third time she asked the same question within a few minutes, I asked to be escalated to a supervisor.
Her supervisor was more attentive. I followed his instructions exactly which led to my computer being completely unusable because he invoked Microsofts BitLocker. So, now I cannot even use it at all.
(Before, I could use it for most things. This guy actually made it completely unusable.
He wanted to know if ai had a second computer to try someone else. I do not. He called that unfortunate.
So, now I need to wait a couple or days (maybe more due to the weekend) for HP to send me a USB flash drive that will override BitLocker.
HP support has, thus far, wasted about 7 hours of my time and taken a laptop with some minor problems and made it completely unusable.
HP should not be trusted to provide support for its products.
It hires poorly trained, inexperienced people to read directions off a screen.
I can do that. So can you.
Avoid HP just as you would not intentionally walk in front of a bus.
- Ineffective and inefficient tech support
- Dynfunctional website
Preferred solution: I would like them to fix their website so you can actually use to productively.
User's recommendation: Avoid HP -- they do not provide reasonable support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI broke a key off of the keyboard (the D key) can you help?
Bad chat and call
Preferred solution: Service
User's recommendation: Don’t buy HP
Claim
User's recommendation: Stay away from hp, what a joke
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | San Jose, CaliforniaWorthless HP Hewlett-Packard Warranty for its defective Notebook computers
User's recommendation: Avoid HP like the plague.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service & warranty i ever seen
I'm extremely furious with how bad customer service has been with helping with repairs, i've been an HP customer for over 20 years, over 400 PCs/laptops purchased and never had this bad of customer service in my life. I started a case over 4 month ago and it's been nothing but back and forth emails troubleshooting the PC to figure out why it's overheating.
They end up sending someone to my house which stated very clearly that the PC is overheating and needs a new case. It was a known issue for the 30L OMEN specially with ones with 3080/3090. the PC gets so loud when i'm trying to record videos and i just can't record anything of quality due to how loud it gets, only way i can use it is when i open up the case with a fan blowing on it so it can keep cool. They end up calling me to tell me they don't believe the tech they THEY SENT is right and want to look at it.
Remember THEY sent the tech guy to my house, this isn't someone i brought here to look at it. I ended up sending the desktop to HP for another test, the tech called me to tell me that yes your PC is running really hot and that's with no applications on it. I then get an email when the tech guy told me somone would call me. the email just stated that the desktop will be returned to me because no issue was found on the PC.
The PC was then packaged and shipped back to me without anyone talking to me or trying to resolve the issue. The issue remains, the PC runs extremely hot and isn't usable. i really need someone of high level to step in and help with this else i'm done using this company and this terrible customer service i've had.
both techs told me this is a KNOWN ISSUE with 30Ls and hp was not able to fix this under their warranty. i'm done with this company and will make sure everyone of my over 11.4M business followers learn more about hp and how they treat their custom
- Customer service on warranty is terrible
Preferred solution: full refund or replacement with a better model with no issues
User's recommendation: never buy hp products, warranties are useless
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Perry, MichiganCannot give out return address---------I guess
- Good product most of the time
- Several laptops and at least 4 printers
- Poor customer tech support
- Custom
- Hard to find customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montclair, New JerseyProduct return
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