Hewlett Packard
Reviews and Complaints
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Verified Reviewer | Dubai, DubaiONCE AGAIN, IMPOSSIBLE TO GET CUSTOMER SERVICE!!!
This is not my first complaint about HP. They have a website that keeps customers from ever accessing humans and they make sure that getting Customer Service is even less likely to succeed than playing roulette!
I bought a new laptop last year when I needed a referral to a local repair shop but was given none. Again, I am in need as my USB drive has completely died. Once again, I am talking only to myself as they have only information from a laptop that I bought years ago that is out of warranty, and even though I have notified about the failure to update repeatedly, they do nothing to update the information. I prepared a complaint to file on the Better Business Bureau website, only to find that the website won't let me post it!
I have a PDF from a complaint filed last year, which apparently was before they stopped functioning. I tried my best to post it, but the website is dysfunctional and I am left with no recourse other than to file a complaint here.
It seems that customers are better off just dying rather than to hope that they will get customer service in the US today. Customer Service has taken its place next to Edsel as something that existed in the past but is nowhere to be found today!!!
- Bbb is the only way to get any results from merchants
- No place to turn when the website dies like today
Preferred solution: Do something to make the website functional again. Is that asking too much? Apparently, so. Customer Service no longer exist in the USA.
User's recommendation: I see no way around the problem except to use another agency as if they don't work, who will do it?
My computer has locked me out
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Verified Reviewer | Belpre, OhioMy OfficeJet 250 would not turn on!
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Verified ReviewerBad experience
Called the customer service line. I was asked by a computer to verbally signal the Product serial number on the back of the printer.
It was very difficult to find. I tried three times to speak into the phone the serial number. The computer could not recognize the S. They did not give me an option to type in the serial number.
They simply sent me to another website. It was impossible to get past the robot In order to talk to a human being. I was very disgusted. Clearly, Hewlett-Packard has no interest in allowing a human being to speak to a customer.
Im sure they are firing the live bodies as they speak. I will be looking for a new printer company immediately.
Preferred solution: A live person to speak to me.
User's recommendation: Don’t try to get a hold of Hewlett-Packard
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Verified ReviewerI was trying to talk to someone about the problem I have having with my printer
The reason I rated everything so low is because I am really a pissed off, consumer. I could not find a phone number to call that would actually connect me to a person to help me with my printer problem.
I spent several hours on different days trying to solve it via the virtual way and had no luck. Every time I put the serial number for my sorry I didnt realize printer in they say it is does not exist. I went to HP call me and nobody has called me.
I got to talk to a representative once and she said she connect me to a number that would help me and she connected me to some medical alert button that I can get for free needless to say, I am very frustrated. I need to talk to someone about my printer.
- Poor customer service when help is needed ok
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Verified BuyerNew computer
Preferred solution: I just want it fixed
Need to send laptop in for broken hinge repair
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Verified Reviewer | Killeen, TexasPrinter problem can't get to connect to wifi
User's recommendation: Have some one who knows what he is doing, and not have so much fun with the rest of the workers.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppalling customer service
The product has a severe flaw after not even one year of use (black screen while watching video). The product was sent the workshop after flagging the issue on 17 Nov after not even 1 year of use.
The product was not picked up on the agreed day by UPS forcing me to have to call again during my work hours. I received the product early Dec and upon trying video this time the computer restarted every 10 min and I lost sound after a few hours of attempted use. Customer service is now incapable of ensuring a pick up through UPS forcing me to cancel my holiday to try and be there - 7 days onwards and no UPS in sight.
HP France customer service is now trying to put the blame on the retailer instead of showing customer care and simply replacing or issuing a full refund for a product which is severely flawed for not even having made it through 1 year under warranty. For about 700 euros it is a complete rip off and I bitterly regret not having gone with my favourite brand Acer (my previous laptop worked for 10 full years!)
- Apalling product quality and customer care
Preferred solution: Full refund
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Verified ReviewerCompany sucks
- Designed to fail
- Cust sevice sucks
- Op control
Preferred solution: Full refund
User's recommendation: NEVER even look at an hp product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat assistance on a manufacturing defect
Preferred solution: A call back to complete the process of connecting my laptop to the HP printer as well as the ink cartridge company that I belong to be contacted and replacing the ink cartridges that we’re stuck in the old printer.
User's recommendation: Ask hp to stay on the phone until all is resolved
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Verified ReviewerI got real bad customer service they tried to rip me off
- Right now i find them to be a rip all through customer service
Preferred solution: Jeff, what I pay for each month
User's recommendation: Buy somewhere else
Printer rejects new cartridge
User's recommendation: Don’t use instant ink. Screws your printer
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Verified Reviewer | Killeen, TexasPrinter problem can't get to connect to wifi
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Verified Reviewer | Whitehall, MichiganBilling
User's recommendation: Watch credit card charges made without your knowledge and approval. My credit card account was charged for services that were not requested and without my approval.
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they have live chat on there site, also there 800 number gets you a real person