Tallahassee, Florida
Not resolved

I just purchased a 1TB SimpleSave external U.S.B. Hard drive today and discovered that the drive does not contain 1 terribytes of disk space (as cliamed on the box).

The drive only has 930 Gigabytes which is 70 gigabytes short of 1 terribyte. I checked the capacity of the disk by using the fdisk program. fdisk reports that the drive has a maximum capacity of 930 gigabytes. This makes me very angry!

The product called 'simplesave' is an external hard drive sold by Hewlett-Packard. I purchased mine from CostCo. SimpleSave connects to your computer via a USB2.0 cable. The box contains both English and French languages.

Had an Experience with Hewlett Packard?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Gotta add to the chorus.This is not a misrepresentation.

The format takes up some of the space, leaving less than listed. Normal. Raising this to a higher level will only make you look silly to a larger number of people.

I'd drop it.Consider it a lesson in computer components.


Formatted capacity is always less than the theoretical capacity of a storage drive. Go buy one from another manufacturer, it will not reflect the full, advertised space. None will.

Owen,  Com***r techie

Also, some of the space is used in formatting. The drive might be 1TB, but the usable space is 930GB.

In the old days the 3 1/2 floppy disks could hold 2MB, but after formatting only held 1.44MB.

Sorry, that is just how it is.


Here is a list of Bits and Bytes

· 1 Bit = Binary Digit

· 8 Bits = 1 Byte

· 1024 Bytes = 1 Kilobyte

· 1024 Kilobytes = 1 Megabyte

· 1024 Megabytes = 1 Gigabyte

· 1024 Gigabytes = 1 Terabyte

· 1024 Terabytes = 1 Petabyte

· 1024 Petabytes = 1 Exabyte -

· 1024 Exabytes = 1 Zettabyte

· 1024 Zettabytes = 1 Yottabyte

· 1024 Yottabytes = 1 Brontobyte

· 1024 Brontobytes = 1 Geopbyte

to Com***rTech Cordova, Tennessee, United States #946581

Thanks man. Never seen anything past Yottabyte. Appreciate it.



The right way is 1 kilobyte = 1024 bytes. HDD rounds off and goes by 1 kilobyte = 1000 bytes


You will find that this is the same with everything that you buy, SD Cards, hard drives, USB sticks etc.


The problem is not the hard drive, it is Windows misrepresenting the amount of space there is.

Drive manufacturers go by 1 kilobyte = 1000 bytes, whereas Windows goes by 1 kilobyte = 1024 bytes, which is wrong.

What Windows should really show is 930 GiB, not 930 GB.

You do actually have a 1TB hard drive, Windows just shows the wrong units.


Sounds like to me if it was not visable on the package that it only contained 930 gig, then they are in violation of fair trade laws along with consumer fraud laws not to mention false advertisment. Try this out, go to your states AG website and file a complaint on the consumer protection page. Hey you never know, you may just start something that makes things get better for ya.

You May Also Like

Hewlett Packard - HP Notebooks with Overheating Batteries & Integrated Web Cam that Hewlett Packard "Purchased a New HP Pavilion Entertainment PC Notebook with Integrated Webcam, Model# dv6910us, July 2008. Did not purchase an extended warranty because thought "HP" was a dependable brand that would..." Read more Apple Wholesale Store - Apple-wholesale-store.com is the best and safest place to buy wholesale apple products online Apple Wholesale Store "I got my order on 4/1/2016, I bought 20 iphone SE 64gb for $5,980fedex delivered in 1 day. I also got my 10 ipad pro's on 4/1/2016.I am very happy..." Read more Hewlett Packard - HP sells Businesses Used Photosmart Printers as New Hewlett Packard "I contacted Hewlett Packard via their Customer support website to replace an existing HP PhotoSmart (PS) C5200. I did this because I felt the vendor could provide the fastest info..." Read more STAY AWAY! Ifixyouri is uncommunicative, unprofessional, and useless. iFixYouri "I'm a senior in college who struggled through weeks without a laptop thanks to ifixyouri. This company is completely terrible at communicating with its customers without an incredible amount of..." Read more Rustrepairpanels.com rocker panels don't fit Rustrepairpanels "Stay clear of this company. The paper thin aluminium panels they sell don't fit. Mine were too narrow to reach the fastening points on the inner rockers. I tried to..." Read more Aarons - Messed up tv Aarons "My tv has a crack on the inside, we turned it on and it was like that! We moved it from our room to the living room like we have..." Read more Viator - Very problematic two day tour of St. Petersburg, Russia Viator "This was our primary tour of St. Petersburg. Our guide, Stan, was very knowledgeable and friendly. The tour itself was good, but not fantastic, mostly because there was not enough..." Read more Brent Guild SCAM IGALEN VICTORIA Igalen Victoria "BRENT GUILD SCAM IGALEN. STAY AWAY FROM THIS MAN & IF YOU EVER GET A CALL OR MEET THIS PERSON, CALL THE POLICE RIGHT AWAY! TOTAL SCAM ARTIST CURRENTLY BEING..." Read more