Anonymous
map-marker Delray Beach, Florida

Tech support

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The call to HP was frustrating as no one would answer my questions. An order was placed for the HP OFFICE JET PRO 8025e.

I run a business out of my home. I told the agent that I needed a Fax Machine that connects to my phone only with no computer and only prints black ink. She stated that the HP OFFICE JET PRO 8025e is what you need. I trusted her because i previously ordered a computer.

I have the HP SMART FRIEND/CARE PACK Service. Upon receiving the above unit i noticed that it was not only quite bulky but also took color ink. The agent didn't say that. My partner said to give the product a try so i contacted customer service on how to set this up.

The manuel and instructions were confusing. I called 8 times an spoke with 8 different agents who could not answer my questions and put me on hold. After the 8th call i packed up the unit an brought it over to Fedex. I then called Brother an ordered a similar model, compact, $100 less an easy to set up with no problems!!

I will no longer be recommending any of your products as your customer service department for printers is atrocious.

If anyone asks me what i would rate you I will tell them....a BIG FAT. ZERO!

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User's recommendation: Don't buy HP Products.

Anna D Zxp

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Verified Reviewer
| map-marker Tehachapi, California

HPOffice jet 6958

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I installed $100 worth of 902 3-pack cartridges and printer only spits out blank pages. Can this problem be solved or do I need to junk both printer and cartridges and never buy another HP Printer and pass the info on to friends?
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Loss:
$100
Cons:
  • Hp smartfriend rip off

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy an HP Printer...

Meagan C Pkw

My laptop operated system won't load

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Hewlett Packard - My laptop operated system won't load
I turn my computer on and this message pops up .it says boot device not found.I sent a photos of what it looks like.
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Preferred solution: Help fixing my computer

Anonymous
map-marker Miami, Florida

False information

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I tried to contact HP for tech support at 800-474-**** on a poor ink cartridge. After answering many unnecessary questions not dealing directly with the problem, I was offered an opportunity to send money ($19) for a new cartridge.

At this point the light went on in my head and I realized the whole thing was a scam similar to what I had experienced before. The number I called wasn't actually HP tech support but a BS company in India pretending to work for HP..........They do NOT!

I asked the employee several times if he actually worked for and was employed by HP which he refused to answer directly.

The actual number for HP Tech Support is 800-334-**** but I was disconnected after waiting to the 21 minutes. When shopping for computers or printers etc, shop for who's going to provide support or get hung up on.

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User's recommendation: Do not call this company

Dominique L Ocz
map-marker Pittsburgh, Pennsylvania

Warranty question on a laptop

The laptop was on a desk and an item from above fell onto it and it closed and the screen went white
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Pros:
  • Good product

Preferred solution: Let the company propose a solution

Richard S Qkz
map-marker Catonsville, Maryland

Issue eith my HP S14 14" portable monitor

We were unable to find the serial number for the HP monitor.

The HP Tech said he couldnt help me without the serial number. I called Amazon for the serial number, and they referred me to the product seller.

Im waiting for the seller to contact me with hope to provide the serial number.

The issue I called about was setting up the triangle in the back of the HP S14 14 portable Elite Book monitor to hold the monitor up for viewing. Your HP tech was unable to figure out how to set up the triangle.

He didnt have a monitor in front of him, and wasnt familiar with how to set up the triangle. I got a friend to stop by my home, and he was able to set up the triangle.

This was a very frustrating process, because the HP tech couldnt walk me through the process of setting up the triangle.

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Preferred solution: Let the company propose a solution

Anonymous
map-marker Drexel Hill, Pennsylvania

Help with fax setup

The customer support person was useless Ssssssssssdsssssssssdsssssssssssssssssf go mask has f do gusueiegeh
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User's recommendation: Avoid hp products

Karen L Zni

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Peabody, Massachusetts

Can't get the CD reader to work

Purchase an HP pavilion three months ago Id like to have someone connect to it and clean it for me that seems to be another program in there taking over what Im trying to do bought a pavilion CD reader its not picking up the CDs cant find the information I need assistance
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Spring, Texas

They have not contacted me

computer does not work, I require it to be checked, please tell me where I can take it for review ..
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Gustavo P Wnx
map-marker Orlando, Florida

Scanner

I have to scan 150 pages so I want to use the tray to use it. How can I use the tray to scan. I dont want to scan 1 by 1z thanks
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Preferred solution: Help to scan from tray

Anonymous
map-marker Oakland, California

Need to exchange copier that doesn't print.

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I need information on how I can exchange this copier for another. Current copier I received for Xmas does not print.
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Charles W Czk

Horrendous assistance help

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For 20 minutes I triedpay to have people answer your customers on the phone to get a phone number for help with a paid warranty
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Loss:
$25

Preferred solution: Apology

Anonymous
map-marker Monmouth Junction, New Jersey

Question on speed

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Two different customer service people gave 2 different answers to my question about low upload and download speeds. Neither of them answered my question!!
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User's recommendation: Waste of time waiting for customer service to pick up and resolve issue

Anonymous
map-marker Lancaster, Pennsylvania

I cannot get my printer to work. I have used the HP smart, diagnostics, and rebooted, I need help!

I have no idea what happened. The technician spent about 30 minutes fixing it. But it did get fixed on a Saturday, which was nice.
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User's recommendation: The technician fixed the problem. This is the second HP printer I have. I am disappointed in the quality of the 7740. It is less than one year old.

Anonymous
map-marker Miami, Florida

Forgot password

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Absolutely could not get the help I needed. Couldnt get to speak to a person and the automated message just wasnt getting the job done.
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User's recommendation: Don’t buy hp

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