Hewlett Packard
Reviews and Complaints
Repair order status report incorrect
WiFi set up - serious issues!
Hi..
When I first bought this product it worked just fine. Connected to the Wi-Fi very quickly.
No issues at the beginning. Then I decided to upgrade my Wi-Fi and when I try to reinstate the Wi-Fi to my printer.. it will not pick it up.
I have called customer service two times. Both customer service has been fabulous..
When I was switched to it support to help troubleshoot this issue .
Both times failed.
This is a fairly new printer I purchased a year and a half ago.
and get my Wi-Fi up and running again.
With no success..
Your IT support is fabulous. They really tried to get my printer up and running. But unfortunately it was an unsuccessful task. I will not ever buy another HP printer.
I now have a printer that doesnt work or will not connect to my Wi-Fi. Its useless to me. It is now outside in the trash with a note on it saying good luck try connecting this to a Wi-Fi network.
Am I happy with the situation? Absolutely not.
I am stuck with a printer that doesnt even work.
The only good thing I need to say about your company is your customer support and your IT support are excellent. But your product and the stability of your product is questionable..
Again I will never ever buy another HP printer.
- Name brand product
- Affordable
- Nice and compact
- Wi-fi connection sucks
- Unreliable
- Bad product
Preferred solution: Let the company propose a solution
User's recommendation: Not at all!
Purchased a hp pc yesterday and it keeps shutting off
User's recommendation: Do not buy a lower priced HP PC
Printer
They were the worse to work with. I will never buy their products again.
User's recommendation: Bad customer service
HP not willing to credit ink
User's recommendation: Don't buy ink ahead of time. Don't be part of their Insta-ink program!
Computer does not turn on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Palm Bay, FloridaWhitelist on hp computers, non available parts
- Well known name
- Reasonable price
- Whitelistig
- End of life support
Preferred solution: replacement motherboard supporting Ryzen 5000 series for TG01 (erica6)
User's recommendation: Do not buy Ryzen 4000 series equipped desktops
Printer setup help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want a *** number to talk to someone
- Bad product
Preferred solution: A god damn phone number
User's recommendation: Don’t use HPy
Refund my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam concern
User's recommendation: Good customer service.
Poor quality and even worse service
Over the last 3 months I have received 3 of your Office Pro Printers, and I am now waiting on the 4th one. The printer I am currently waiting to replace is a Model 9019 All in One.
I have had this printer for roughly 2 ½ weeks before it decided not to work.
My utter disgust with your company and a lot of the people who work for you keeps growing by the day.
My 1st printer, worked fine for about 6 months, and then it just quit.
After many hours and days talking with your so-called tech support people, they finally decided to send me another printer, however the new printer did not come with a print head, I had to put the old print head in the new printer. Guess what, it still didnt work. The next step was to send me a new print head. Nope no good either.
Counting my original purchase, I have now received a 2nd printer, and a second print head.
Next, I received my 3rd printer, Model 9019 All in One, Serial No.
TH13Q870B7. As previously stated, this one worked great for about 2 ½ weeks, and crash here we go again.
I am now waiting for printer No. 4 . Which !
was charged $15.00 for overnight delivery which was supposed to arrive today 9/22/2021. At 3:30 this afternoon I called to inquire about the printer, and they could not even give me a tracking number because it was not shipped yet. ( I cant wait to see if it has a print head Thats the problem, I cant get the print head or the ink cartridges out of the printer )
Through all of this, from early July to today, the 22nd of September, I have had to deal with not only incompetence, but with people whom: 1. An answering machine that is programmed to stall and keep the customer waiting 2 Over a 3 month period I have yet to talk to someone who can actually speak good English 2.
People who are working from home and have a baby sitting on their lap, or a dog barking, or wait, its quitting time, so they hang up on me.
Lastly, every time I get to talk to a tech, instead of asking about my problem, it is more important to find out if I am signed up for instant ink.
They have sent me about 2 years worth of ink that is worthless with my printer. I am signed up and have credit for 2 years worth of ink that I will never get or use.
I bought the original printer in October of 2020, it is now September of 2021, and I am waiting on my 3rd replacement printer.
Preferred solution: Let the company propose a solution
Touchpad not working
Preferred solution: Tablet to function
Technical support
User's recommendation: Excellent customer service
- Prev
- 1
- ...
- 37
- 38
- 39
- 40
- 41
- ...
- 114
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.