Unclaimed
Hewlett Packard
Reviews and Complaints
500K
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
120K
PAGE VIEWS
12
ISSUES RESOLVED
Hewlett Packard Net Promoter Score (NPS)
-17
low
NPS
-100
100
- 38% Promoters
- 7% Passives
- 55% Detractors
Hewlett Packard's estimated NPS of -17 considered to be low. 38% of users would likely recommend Hewlett Packard to a friend or colleague.
Customer Satisfaction
Hewlett Packard Reviews
New Reviewer
Printers
I have one 1315hp 2004 model and an 8600, 2011 model. I need to know who recycles these? Both work great!
ID
Preferred solution
Info on recycling old printers that work fine?
New Reviewer
Support for my HP printer
Printer want print need to enter new plan with new email address and new card number why I am going through all this to get my printer working?
ID
Preferred solution
My printer working I have tried three times with no results.
Bad Customer service
Called HP support - Had an issue with their monitor - 45 mins later - transferred 5 times - I asked to speak to a supervisor - they hung up on me
ID
Location
Aurora, Illinois
New Reviewer
Forgot password for desktop
I been abused from my ex in last year fo a year and half so i forgot my password to go on my desktop
ID
Holding my Printer Hostage
I had an issue which HP support would not or Could not fix. I believe there was an issue with my printer cartridge. I already had over 48.00 in Ink subscription spent without a ever receiving ink. I resolved the issue with a 25.00 staples ink cartridge, and cancelled my subscription. HP's reply to this was to hold my printer hostage, and render it unusable. Disgraceful. look out for my Youtube video, as I bring My HP inkjet to the firing line and use it for target practice!
User's recommendation: Buy an Epson or Canon.
ID
Location
Allentown, Pennsylvania
Not able to resolve not being able to use my HO laptop, do to an app google locked me out of .
Bought my 10 yr old son a laptop, during pandemic, hasnt used it in a year or so, and now we cant get back into it. Some kind of parent code is preventing me from logging on to it. I dont remember setting this up or what code they are wanting
ID
Location
Western Springs, Illinois
I called customer service and she was very helpful with solving my issue
I called customer service and she was very helpful with solving my issue. my printer was not recognizing my cartridge she determined that the cartridge was no good so she is sending me a new cartridge in the mail. I greatly appreciate that. Just want to say thank you in advance. I purchased a new cartridge and my printer was working fine just waiting to get the replacement one in the mail.
User's recommendation: CANON stand behind their product.
ID
Location
Buffalo, New York
No recontact as advised
Was calling as attempt to solve printer offline was not being fixed when utilizing diagnose & fix. Called helpline number & lady passed me off to another person. While the roosters were crowing, technician asked me for callback number and once I explained problem the was a disconnect. That was near 5 pm yesterday & no callback. I eventually got it working using diagnose & fix.
ID
Location
Columbia, Missouri
Printer not printing black
Printer was not printing black ink from phone and computer. New black cartridge solved everything Thanks
User's recommendation: Everything was handled properly.
ID
Location
Cocoa Beach, Florida
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Verified Reviewer New ReviewerCan seem to finish printer setUp
Cant seem to finish set up and my numbers do not seem to match I would like to finish this set up in order to use my printer
User's recommendation: Get help before you start trying to set up printer if you are not to goodt in trying to set up your printer by yourself in.
ID
Location
Cincinnati, Ohio
New Reviewer