Hewlett Packard Reviews

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UCan't login to my computer

1.0
dont buysupport sucks I hate this laptop I can't do anything with it when I asked for help I get refered tom a different phone number all I want is to get my email and facebook play games
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ID
#2991454 Review #2991454 is a subjective opinion of poster.
Location
Fremont, California
New Reviewer

Constantly hung up on

Ive tried to contact HP customer service for a warranty repair since August 2021. It is now October 2021. Every phone number Ive attempted has dropped the call when attempting to connect me to an agent. Ive spent $45 for a service called just answer to try and resolve this problem. I have taken my Chromebook to an HP certified repair center, their limitations did not allow them to complete the repair. My warranty is now one month from expiration.
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ID
#2986979 Review #2986979 is a subjective opinion of poster.
Cons
  • Poor quality and worse customer service
Loss
$45
Preferred solution
I’d like my Chromebook repaired as it is still under warranty
New Reviewer

I bought a service plan and cant get the tech support phone number

1.0
i am getting the run around very unprofessional i bought a service plan to fix my computer as have gotten the run around and all i want is the phone number to tech support.
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ID
#2984712 Review #2984712 is a subjective opinion of poster.
Loss
$15
Preferred solution
TECH SUPPORTS PHONE NUMBER
New Reviewer

Cartridge tray is not moving over when open door

Please call me asap Need to print for work and this is really ridiculous that I cant speak to someone 805-390-**** Ana
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#2984045 Review #2984045 is a subjective opinion of poster.
Location
Leander, Texas
Preferred solution
Fixed
New Reviewer

New Computer

1.5
Went in circles trying to get support. Did not get the help I need. Dell gives support. No support, no value, look do not mean squat!

User's recommendation: Buy Dee or Apple.

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#2983811 Review #2983811 is a subjective opinion of poster.
Cons
  • Poor quality and worse customer service
Preferred solution
Full refund

Printer not working

5.0
We have been totally frustrated with our printer's on again, off again functioning. Jericho was patient, per

User's recommendation: Jericho was personable, professional, and patient. He resolved our problem and made our day. He deserves a raise!

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#2980827 Review #2980827 is a subjective opinion of poster.
New Reviewer

Could not get to speak to anybody

Could not get to speak to anybody. Having trouble hooking up a printer and wasnt able to get any help
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#2980560 Review #2980560 is a subjective opinion of poster.
Preferred solution
Just get the printer connected to a second iPhone
New Reviewer

Printer not printing

1.2
After being transferred 4 different times to the "right department " we needed to hang up. My allotted time to handle this matter was taken up with call holds and explaining over again to the new "right customer service agent". Printer matter never resolved.
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#2980114 Review #2980114 is a subjective opinion of poster.
Preferred solution
Printer fixable? If not, full refund. Bought it last year for home use. Not used too much. Will call again customer service. Hopefully, the technician can resolve

Needed hel!p to see if my computer had been hacked

I didn't speak with anyone, I'm not sure if the clerk couldnt hear me or what, but I never got helped because she hung up the phone.
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#2979628 Review #2979628 is a subjective opinion of poster.
Location
Douglasville, Georgia

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Verified Reviewer New Reviewer

My computer is not working

Hewlett Packard - My computer is not working
I tried to restart my computer, and it did not work can you help me and my phone number is 07781 11****
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#2977982 Review #2977982 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Pissed off

1.0
When trying to call technical support, I sat on the line for over 3 hours trying to reach a live person and it kept trying to force me to put a model number and hold music and again model number and again hold music than again back to put model number in again over and over for a simple two second call is all it would of took. Switching to better brand that can support there products faithfully.
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#2973721 Review #2973721 is a subjective opinion of poster.
Preferred solution
Nothing I'm only just reporting them and will go elsewhere.

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Verified Reviewer New Reviewer

Duplicate charge Company refused to refund.

1.0
Hewlett-Packard Computers registered my extended warranty on a different product number with the same serial number. Their system kept prompting of expired warranty status which made me to purchase duplicate warranty on already on a warranty machine. I realized this mistake and reached out to the customer care within the 30days of purchase, every time I attempted to speak with a customer they bounced me from one department to other over 4 months period. Then I disputed the charge with my bank which investigated this offered a credit, today I received (10/15/21) a letter from bank saying they are putting the charge back on my card because merchant says the charges are valid. User's recommendation: Do not rely on HP Support Assistant Warranty expired message.

User's recommendation: Do not buy their products or extended warranty.

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#2973610 Review #2973610 is a subjective opinion of poster.
Loss
$210
Preferred solution
Full refund
New Reviewer

I wasn’t happy after speaking with your support person. The issue with my laptop was a software issue that HP could have fixed.

My issue was my computer wouldnt load the software on my computer. This issue wasnt because of anything I done to my computer. Yet HP could have fixed the problem, yet HP could have fixed the issue without trying to charge me a fee.

User's recommendation: Help the customer and solve the problem.

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#2972834 Review #2972834 is a subjective opinion of poster.
Pros
  • Price seemed good
Cons
  • Tech service was a waste of time
Loss
$100
Preferred solution
My computer being fixed

I CALLED HP FOR SOME HELP ABOUT MY HP OFFICE JET 8025E PRINTER &;;; AFTER SPEAKING WITH THE CUSTOMER SERVICE REPRESENTATIVE, I WAS DISAPPOINTED OF THE WAS MY PROBLEM WAS HANDLED. I BOUGHT THIS PRINTER ABOUT 6 TO 7 MONTHS AGO & I WAS HAVING PROBLEMS...
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ID
#2972826 Review #2972826 is a subjective opinion of poster.
Location
Brockton, Massachusetts
New Reviewer

Printer ink issues

Issue with printer ink. I have purchased monthly ink, but because my older printer was replaced, I am unable to use the ink cartridges here.
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ID
#2970974 Review #2970974 is a subjective opinion of poster.
Preferred solution
Assistance obviously