Unclaimed
Hewlett Packard
Reviews and Complaints
470K
CLAIMED LOSSES
1.3K
TOTAL REVIEWS
110K
PAGE VIEWS
8
ISSUES RESOLVED
Hewlett Packard Reviews
New Reviewer
Firmware update and requirement to use HP Ink
I thought HP lost a lawsuit over their predatory practice of forcing users to use only HP ink. Went on vacation. came back and firmware update on a brand new printer rendered my existing 3rd party cartridges useless. Were working fine previously.
User's recommendation: Don't buy an HP printer or at minimum disable firmware updates.
ID
Location
Oceanside, California
Pros
- Decent printer
Cons
- Predatory ink pricing and horrible customer service
Loss
$280
Preferred solution
firmware rollback280
New Reviewer
Printer problem
Printer problem. The printer will not print items I send to be printed to the printer. I tried to reset it several times per the screen.
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy refurbished ink cartridges don’t work
I purchased refilled cartridges from Amazon , they worked for a minute. Now when I open my app it tells me these are K brand and also listed that the last ones installed were hp. Now theres an error code that the cartridges are not communicating with the printer or internet. I didnt report refilled cartridges to your company so its a ploy by your company to get people to buy hp.
User's recommendation: Don’t buy HP.
ID
Cons
- Get conned into buying more products
Loss
$250
Preferred solution
Full refund
Non working equipment
I am trying to use my computer printer; which is not working. I never received my six month free ink and I cannot contact anyone by phone because theyre not answering them. I am requesting assistance with this printer I purchased. My number is 248-508-**** the computer is an HP DeskJet 4155e all-in-one. I do not have a receipt because I used my credit card from my bank. Thank you Angela Manning
User's recommendation: N/A I first have to see how this is handled.
ID
Location
Detroit, Michigan
Did not fix my new printer
Kept asking for my serial number; why dont they let you scan it in? Some people are vision impaired and this is impossible. CS Rep had difficulty understanding. I am going to try my laptop diagnostics.
User's recommendation: No. Buy printer from a locally owned electronics shop. You can then get serviced by someone you know and support a business in your city.
ID
Location
Austin, Texas
HP Support is absolutely no help! The HP 9015e is probably a good printer, BUT ---! Setting it up proved problematic in several respects. First, after inserting the 4 ink cartridges, we kept getting out of ink and cartridge malfunction messages. Repeatedly removed and...
View full review
ID
Location
Cheney, Washington
Having problems connecting my printer to my Internet tried for hours trying to get hold of somebody to talk to not a answer machine
I am having a problem connecting my printer to the Internet its been working fine until I changed the cartridges in it I have been trying for the last four hours or so to talk to somebody who can help but all you get is an answerphone telling you to press this that and the other when you are not very good with the computers age-related it seems to be you cannot get to speak to somebody everybody expects everybody to have a computer which they can work to that hundred percent but that is not the case with all the people.
User's recommendation: HP are usually good I’ve had a few this one it’s okay just can’t get my head how to Connect it.
ID
Location
Liverpool, England
New Reviewer
How to turn on the HP 360 laptop
Turning the laptop on Im turning the laptop on for the first time and I need to figure out how to turn it on I cannot figure that out
ID
Location
East Hampton, New York
Preferred solution
I need help turning on the computer
Need to exchange copier that doesn't print.
I need information on how I can exchange this copier for another. Current copier I received for Xmas does not print.
ID
Location
Oakland, California
Forgot password
Absolutely could not get the help I needed. Couldnt get to speak to a person and the automated message just wasnt getting the job done.
User's recommendation: Don’t buy hp.
ID
Location
Miami, Florida
Question on speed
Two different customer service people gave 2 different answers to my question about low upload and download speeds. Neither of them answered my question!!
User's recommendation: Waste of time waiting for customer service to pick up and resolve issue.
ID
Location
Monmouth Junction, New Jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOriginal review updated by user Jan 20, 2022
I was treated like crap. It took forever to find an official phone number for HP customer service, because it was not listed on the HP personal assistant page attached to my account. The warranty on my HP laptop expired on December 1st, 2021. I had forgotten about it....
ID
Location
Waldport, Oregon
Cons
- Bureaucratic bs
Loss
$67
Preferred solution
Deliver product or service ordered
NO PHONE NUMBER ON THEIR WEBSITE HR LONG WAIT TIME
HP HAS ALWAYS HAD VERY LONG WAIT TIME. LIKE EVERY SINGLE VENDOR OUT THERE THEY HIDE BEHIND "IM SORRY WE ARE EXPERIENCING LONGER THAT USUAL CALL VOLUMES." BEFORE AND AFTER COVID. I CALL BS ON THIS. IT'S CODE FOR "WE ARE TOO CHEAP TO HIRE ANYONE AND WE DON'T WANT YOUR CALLS, WE DON'T CARE ABOUT YOU AS A CUSTOMER, WE JUST WANT YOUR MONEY AND WE HOPE YOU GIVE UP ON WAITING AND JUST GO AWAY."
ID
Location
Kirkland, Washington
New Computer Crashed
They are sending me a loaner and going to repair my computer. I am an engineer and have to sacrifice more days of lost design work due to no computer. A more fair resolution would have been to overnight a new computer to me since this one is only six months old. I shouldn't have to be going through this and it is causing me to lose income.
User's recommendation: All computers are made with cheap parts. Buying a different brand may not help. Maybe another brand would more easily replace with a new one.
ID
Location
Boiling Springs, South Carolina
New Reviewer
Printers are junk. prints 3 things then never again and yiu are stuck with broken printer. you suck suck suck
you sell junk then dont stand behind it. left with junk printer and out 100 bucks and a junk printer and still have to go buy another one to do what i need done. its rediculus and cant find a customer service that speaks proper english
User's recommendation: dont buy hp anything.
ID
Location
Blue Ash, Ohio
Product
Hewlett Packard Printer
Cons
- Bad product design
Loss
$100
Preferred solution
Full refund
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Hewlett Packard