Hewlett Packard Reviews

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HP Support provided none, incorrectly claiming no warranty.

HP record keeping has victimized me in my attempt to print, for the first time, photos on my Photosmart C5180 printer. They claim my warranty ended in Sept. '07, but I brought the computer in this calendar year!! First, I attempted an online chat, but was told they could not support my computer, a MacBook Pro. Then, I was given the runaround at their phone center - first, told that I would get help despite their claim about my warranty, and then, second, told that I would not because of their warranty claim. Arrrgh! I have not printed ONE photo as yet.
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4 comments
#148211

Pavilion notebook series 9000 motherboard broke down barely out of warranty. After much persistence finally connected with executives in Palo Alto. I have never been treated with such disrespect and even disdain by any company.

Was invited on a talk radio program at KABC Talk Radio in L.A. last Sunday to speak about my HP experiences. Ripped HP a new backside on the air. Many callers expressed similar experiences with HP. Am going to send a copy of the air tape to each of HP's major stock holders and to Mark Hurd himself, HP CEO.

Being in the media industry I am in a position bring a load of bad PR to that *** company. HP has pissed off the wrong cat.

Be aware that the inner components of HP computers are made in Mexico and China with no quality control. Also have learned that a class action lawsuit against HP is pending by a law firm in San Francisco.

HP. HP may become the Toyota of the computer world.

NEVER BUY HP.

#101747

the lure of exploiting an under independent thinking and over recital educated under developed country and state and call it tech support, how may we help u, I’m sorry, I can fix that for you, how may I help you, I ‘m sorry I can fix that for you...and never any resolution...

#101311

hp what joke, cash in your stock b4 they are broke, with tech suport names like Bharat, Vinod and Osel, how my we help uuu, should be my Vaseline uuu *** hp they suck, buy from them and you are as dumb as they. get me once my fault.

#46554

HP customer service is maddening. I have spent 5 hours on the phone this week and talked to half the population of India.

They transfer me to non-working numbers, make promises of email confirmations that do not arrive. If you're buying a new product you get better service, but if you need help or service on an existing product--even with extended warranty--what rip off!

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ID
#140181 Review #140181 is a subjective opinion of poster.
Location
Berkeley, California
Product
Hewlett Packard Printer
Loss
$200
New Reviewer

Hewlett Packard Warranty Useless

A year ago I bought a HP DV6000 laptop so my son could use it in college. Since then it has been nothing but trouble. He has returned it for repair three times, had his college work destroyed when the computer overheated, and been without a laptop for six out of 12 months Now that I have contacted Hewlett Packard, for the fourth time, they say the laptop's one-year warranty has run out and that they will not repair or replace this faulty product. We bought what we thought was a high-end product, at a high price and have had nothing but trouble with it. Hewlett Packard's policy seems to be to drag out repairs until after their products are out of warranty and then tell their customers, too bad, you're no longer covered. My son even thought he had covered himself by purchasing a three-year warranty, but even that isn't worth the paper it is written on. I am now about to buy a new laptop computer for my own use, and after Hewlett Packard's runaround, although I had picked out one of their latest models--now I will look for another company. At the same time, it looks like I am going to have to buy another laptop for my son to use in college. As if a retiree (me) can afford to just throw money away. There should be a "lemon law" for computers which would protect consumers from being scammed this way with products that fail over and over a few months after you buy them and against manufacturers who laugh at you when you call for their help.
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1 comment
#42706

I talked to HP customer service today and, because I had a copy of the extended warranty (which they had no record of) they have agreed to replace the faulty computer with a new one.

My son had just had the other computer repaired, and when it was returned it was chipped and damaged. They agreed not to have us return it for another repair but to replace it with a brand new one.

ID
#139530 Review #139530 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Hewlett Packard Laptop
Loss
$1

Comp usa burnt me

I bought a HP desk top computer from comp usa and 3 year warranty. they were moving from this location, i needed repairs and they told me they would still be available in Tac Wa. A few months later I tried to get the repairs done and they dissappeared. I even tried to contact them with the 1800 number on my perferred customer card this was 2 tears after purchase of the computer but no response. i was told they went out of business and i cant do anything about it. supposedly theyre out there but i cant find them
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#43006

call 877-520-****

That's the extended warranty hotline.

ID
#137924 Review #137924 is a subjective opinion of poster.
Location
Seattle, Washington

My new HP laptop is falling apart and they wont help at all.

I bought a new HP dv 9000,was told it was to be a 9200 or so, box said so,,but its 9000, anyway, from compusa..now out of business. As soon as I got the computer and turned it on..it said low disk space, got extremly hot, some applications wernt loading right,etc., about 6 months later.I just opened it one time as usual, to use it, the screen cover poped and just broke off.."what the?"its still on a lil on the right side..but a bunch of plastic broke off. It was hard to get intouch with HP over the phone, I finally did .they say haha out of warranty, even though I emailed them when I saw the problems after i bought it..Im mark J. In tampa FL 813 7??????? they know how to reach me and i hope they do ..HP computers, customer service is not as great as we hear, nor are there computers,maybe i just got a "BAD" one,help me HP..please..ill repost if they help or if they dont..
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2 comments
#370257

I have the same promblem but mines is brand new pavillon dv6000. the hinges broke off and now coner back cover has cracked -.-

#249228

I had the same problem. Also right after the one year warranty expiered the hard drive broke and we had to send it in to get it fixed.

It cost us over $400.

Now that it's only three years old the frame is breaking off of it just like you described yours doing. The wierd thing about it is that on the manufacturers label on the bottem of the Pavilion it says it's a dv9500 and in the computer's data about itself it says it's a dv9500 but on the frame of the screen it says it's a dv9000.

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ID
#137275 Review #137275 is a subjective opinion of poster.
Location
Reston, Virginia
Product
Hewlett Packard Laptop

HP ignored repeated requests for warranty service.

Within a month of our receiving our brand new HP/Compaq nx6110 laptop it started going black while the computer was still functioning. Sometimes the screen would come back if you moved it back and forth, like there was a loose connection. But most of the time it would not come back, and the only way to revive it was to shut it down and restart it, and even then you might have to do that two or three times before the screen would be illuminated. Forget saving your work if you had more than one item open. I would hit Ctrl-S and could save one item, but you're in the dark, so other items would be lost. I notified them on their website and was given a case number. The laptop was less than one month old. They were supposed to send me a box to ship the machine back to them. Never came. Went back to the website. They didn't find my case number, so they gave me a new one. Still no box came. Went to the website again, now with two case numbers they didn't recognize. I called an 800 number, talked to a guy who said he would look into it for me, and he took down my case numbers. I was given a third case number. Never heard back from anyone. Months are going by, and still this thing is driving us crazy. I write a letter to them, telling this story, and nothing. I go to the website again, still my case numbers don't get recognized. I call, and now the warranty period is about to run out. One year has gone by. I call an 800 number for customer help on last time. The person I end up talking to is not sympathetic. My warranty has run out. There is nothing more they can do for me. They can fix it, but I will have to pay for it. Hello Apple. We got an iBookG4. I'm loving life now.
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2 comments
#44746

After four days still waiting for the box container to send my laptop for repairs and today after calling HP 800 number they gave me the same excuse that Hurricane Ike is to blame for the delay.

and i was told it may take another week or so for delay!!!!

#38281

Their service center is in Houston and they are blaming Hurricane Ike for every delay valid or not. I'm home now waiting for my laptop to arrive after repairs.

I was given 2 "repair by" dates well before Ike hit and then when Ike hit (2 days AFTER I was supposed to have my laptop back) they blamed that for repair delays.

I reported them to the BBB and they pretty much jumped to get my computer back to me. Now its just a matter of whether or not they fixed it!

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ID
#137249 Review #137249 is a subjective opinion of poster.
Location
Germantown, Maryland
New Reviewer

Hp aio printers (all in ones)

For the last month on a daily basis I have been searching the web about a hP aio printers. I looked at all models. There seems to be a built in failure rate for the scanner and copier portion of these printers. After doing a hour long chat with them I have come to the conclusion that what needs to be done is a class action law suite to force them to fix the printers. Any one can search the internet, forums or other web sites to see the problems.I had two failures, different printers same problem. A design flaw seems to be the problem. I am looking for a lawyer to check into this.
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1 comment
#33989

your an ***, instead of cutting your losses for your cheap piece of *** printer, you are going to pay a lawyer who doesn't give a *** about your problem to try and sue a fortune 50 company over a printer problem that is probably out of warranty. you don't have a case or a brain

ID
#133472 Review #133472 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Product
Hewlett Packard Printer
New Reviewer

HP notebooks expensive garbage

I got a HP NOTEBOOK back IN DECEMBER 2007. Well ... is AUGUST 2008 and the more than a thousand dollar computer doesn't work it all. I called the company many times and they make the computer work for 1 day after that all I got from the computer was frustration and 2 hours on the phone with the Hp people all I really want to say is that if your are thinking in buying a computer please get your self a MAC computer my boyfriend has one and never had a problem with it. Don't ever buy a HP computer is a waste of your money and your time.
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3 comments
#143675

I hear your pain! I got burned with an HP 6910us Laptop. Lasta couple days passed the *** limited 1 year warranty. Call them and they want ME to pay them to fix it, LOL! I tell anyone and EVERYONE that HP's products are garbage and NOT to waste their hard earned money on it.

This company will eventually falter, it's just a matter of time because they sell inferior laptops and God knows what else. I have a 7 year old Dell Desktop that works better than my slightly over 1 year old HP LapTop!

Hang in there and watch for the day when HP will be begging for a BAIL OUT!!! :(

#99055

My daughter had the same experience; her HP laptop died one month out of warranty and HP refused to do anything about it. However, she had a Best Buy extended warranty and they gave her a new, much more expensive HP laptop.

Unfortunately, she didn't have the money to buy more warranty on that one, and it too died a month out of warranty.

We discovered that there has been a known problem for years in HP laptops; they have inadequate cooling and the CPU contacts melt out of the motherboard! Of course they refused to stand behind this buggy piece of garbage, so she bought a Sony and is happy with it so far.

I replaced my desktop computer with an HP, because I was in the middle of printing a photo exhibit on my

#64155

Amen.

Truly, a company that needs to go down in flames.

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ID
#132080 Review #132080 is a subjective opinion of poster.
Location
Metuchen, New Jersey
Loss
$1200
New Reviewer

Hewlett Packard

I returned a warranty exchange item to HP - in my hurry to hand deliver to the UPS guy picking up from my office; I failed to pull off the tracking tape. HP said they didn't receive my item. They charged my credit card 2x for the item. Each item was twice what they are selling the part for on their web site. The nasty case manager will not talk to me; said its my fault I didn't return the package. I asked what part of charging my credit card twice for double the amount was right; she said it wasn't their fault and hung up on me.
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ID
#125794 Review #125794 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

HP multifunction device is multiple installation windup

Ive just started my own business, I needed a printer and scanner so I bought an HP-photosmart C4280, I bought my new work laptop at the same time. Having set up the laptop afresh, I read the install instructions for the C4280, recomending I switch off security features on laptop such as firewalls etc I did so. It seemed to install OK... However when I need to print something upon connecting the laptop to the C4280 I am forced to repeat a very slow re-installation process which includes finding the driver CDrom and connecting to one of HPs websites. This is resulting in multiple copies of the C4280 being installed on the laptop. HP have offered awful support, which only served to *** me further. The problem may relate to hpqWRG.exe. which is installed from the CDrom at the same time as the drivers. I've looked about on the net and seen this program described or related to 'rootkits' (apparently evil spy-ware trojans) I'm real pissed and recomend not buying this unit if you're running the same OS (win vista 32 h Premium). If HP don't sort out a patch or something I'm ditching it and any loyalty I used to feel for their products.
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ID
#122791 Review #122791 is a subjective opinion of poster.
Location
London, England
Product
Hewlett Packard Printer
Loss
$100
New Reviewer

HP products not reliable - don't waste money

Back in 2004 I bought a Pavillion Desktop. I paid roughly 800. Warranty was for a year. In July of 2006 the motherboard blew. I was taking online classes, had just started the summer semester and had to have a computer so I immediately bought a laptop from HP within a couple of weeks. (Aug 2006) for about 750 with Duo core processing and 120 G Hard Drive. Again the warranty was for a year. In May of 2008 I get a message upon booting that the HD may be failing. The laptop is not even 2 years from purchase. And of course the warranty ran out in Aug of 2007. I run cleanup, defrag, diskcheck on a regular basis and I run full antivirus on all systems I have ever owned. I leave it running in powersave to take the stress away of turning it on and off constantly. I have now spent approx 1600 in 4 years on their products which one doesn't work, and the other apparently MAY fail at any moment. The life expectancy of their products appears to be about 2 years. (right after the warranty expires) I have a friend who bought an Emachine with a celeron back in 2002 and it's still running....Hmmm. I'm not doing major computing here..I'm not using it to contact life on other planets or solve the golden ratio...I'm taking classes and checking email. I do Java programming but 70 percent of my HD is free. My HD has passed every diagnostic. I went into BIOS and ran one and it passed. The only one it doesn't seem to pass is the HP one. Which is a bit strange. So HP tells me to replace this one part will cost me ..wait for it...$598...that's right. The cost of a new Dell or Lenovo laptop. (Because I won't buy another HP) I also told her that I can buy the HardDrive from a computer retail site for 99.00 and swap it out myself. So why does it cost so much? Perhaps because it's a surefire way to get money out of panicking consumers who are unaware of their options. The motherboard on the Desktop I purchased in 2004 had similar defects. When I took it apart I found 2 of the capacitors on the Mother board bulging. I was a victim of the capacitor plague. Faulty electrolyte formula. Cut corners to improve profit..then charge the consumer six times the retail to replace the part...what a winning combination..unless you are on the consumer end. The point of my post is to let others know, shop around...Once could be a fluke, twice...I don't think so..and to ask $600 to replace only the HD is complete proof that they are fleecing unaware consumers or smoking crack..or both. Absolutely insane.
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1 comment
#24622

The failed motherboard happens for many reasons, more then likely surge and dips int he power. As for the laptop the error you are getting is due to the SMART test that test parameters of the hard drive, if 1 fails it warns you that the hard drive could be failing. I'd much rather have the early warning then boom 1 day no more hard drive, the warning gives you a chance to back up your data and replace the hard drive.

ID
#122737 Review #122737 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$1600
New Reviewer

Dont buy HP computers

HP took four days to replace a mother board on my lap top. But sent it back with a bent face plate and did not replace the worn keyboard. Sent it back for repair of their error. 22 days later and five phone calls to their case management office I still have no computer. First they tried to charge me for what they broke so it sat on hold for two weeks while the case manager tried to get them to delete the charges. then another week saying it would be fixed in two days. Now...apparently there are no supervisors to talk to in the casemanagement department.....You can only work with the case manager originally assigned to your case...... Since this has happened people have been saying that they have had similar problems with HP. This would not have happened with my Dell..
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1 comment
#22076

hp canada are *** their is not a shittier company then this if you buy from them its your own fault when you find your self fighting for whats yours and whats right for months. they have some of the most ignorant case managers working for them and if you have a complaint it goes to them lol so its up to them to even let your complaint move up the ladder.

i could write a book on the amount of screw ups failures and ignorance this company has its a joke.

before you buy somthing its worth looking up the company and how their customer care is. ps *** u jason you *** hp case worker i would love to see u on street u lippy little ***.

ID
#122288 Review #122288 is a subjective opinion of poster.
Location
Lakewood, Ohio
Loss
$2
New Reviewer

But We Fixed It!!!

Mine is a Compac Pentium Computer that was 10 months old. For some reason, the color on the monitor turned mostly pink. I called the tech and we did some trouble shooting for over 2 hours trying to find out what the problem is. He finally diagnosed that the problem was the video card. So, he sent the box, etc., yada, yada.....Mailed it, etc. Returned a week or so later and it had never even been opened. I, again called and let them know. The assured me that it would be fixed. So, we got the box again and resent it. Came back again, same thing. So, I called again and spoke to another different person. I again explained the whole thing. Again we went through the same rigamoro with the testing. A India,indian woman answered the phone this time. She decided it is now the mother board. Sent the box, etc. A week later +- it came back and the color is still pink. I called them a fourth time ......... I thought maybe it was the monitor, so I brought a monitor from work. Guess what? It fixed it. We told the tech and he said "It is not the monitor". He is sending another box to us. It must be the computer. In the meantime, the warranty has expired. We told them we will not pay a cent for the repair. This has been going on for 2 months. So, my computer is on its way back to Indiannapolis, Indianna yet again, to supposedly get repaired, for sure this time. I am in Oregon. I have no idea why we have to send it so far away. There is never any paperwork attached to say what was done, if anything. We are so frustrated. We contacted the State Attorney General's office but we're waiting to see what the case manager said. So, right now it looks like we are going to send the letter to them. Does anyone have any comments? I have spoken with 1 Canadian, 2 Indians, and one American. My husband has spoken to 2 Indians and one American. We just can understand the Indians. I am sorry. I think I have been very patient. Got any ideas?
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1 comment
#13526

"madam it is not monitor"

few know this but HP/COMPAQ has a policy that if you cannot understand their tech guys you CAN request somebody who does speak english AND ask the tech is he/she COMP-tia A+ certified if not have him find somebody that is..they are only reading most common problem(s)found at time of manufacture from a screen as for wasting time with attorney generals office just eat the monitor and get new one locally..

ID
#121712 Review #121712 is a subjective opinion of poster.
Location
Roseburg, Oregon

HP is at it again...

This is an ongoing saga. You call HP CS. You have to answer some robot; then get put on hold. Then someone answers the phone, asks you for all this information, including model # serial # to check your extended agreement (which someone put the wrong date on, but doesn't matter since the printer is the 2nd one received this year from HP because of problems). Then you get transferred to another phone -- ONLY TO HAVE TO ANSWER ALL THESE same QUESTIONS AGAIN!!! Now why do they give you a complaint number? Why do they make you repeat the same thing? Why when it's in the computer and person #2 sees it, do they ask you for your full contact info, serial number, type of machine, etc. etc. all over again?? It's plain dumb!!! This IS A COMPUTER COMPANY!!! and they have a DUMB, customer unfriendly customer dis-service, customer drive us crazy service department.
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2 comments
#208288

I had a problem with my laptop power cord. I called and I got a guy who sounded american spoke English well and was genuinely helpful. It seems I am really lucky.

#112283

Until HP fixes its overseas customer service:

Skip their India and Philippines locations... call 650-857-**** (Palo Alto, CA) and explain that their overseas locations are a waste. Or call (877) 917-**** x93 (Ontario, Canada) and just calling back until they connect you with a representative- they'll tell you at first that your case hasn't been "elevated" to their level, but they CAN see your case history in their computers... don't accept their excuses, if you have a real issue.

Call these numbers to speak with people who (might) help you. Even the supervisors in India and the Philippines confess (if you talk to them long enough) that their hands are tied. Now ask yourself this: do you have a real problem or are you a novice user who just needs minor tech help? If you need minor tech help, call their regular numbers. If you have a REAL problem, try the numbers above.

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ID
#120817 Review #120817 is a subjective opinion of poster.
Location
Bremerton, Washington
Product
Hewlett Packard Printer

NOISY CPU

we have a hpmc media center7257c. We have had the fan replaced 3 times and we are now going to replace it again. Your computers are junk, and we will never buy another one. Try making them in this country for a change. When they come out to replace the fan, the products are all made outside this country. Are we not qualified to make computes? This is a big inconvenience to have to keep calling repair men to fix the computer. Also, your technical employees have a difficult time understanding English speaking Americans. So please start to hire americans to do your technical support. Americans do need jobs. Gary L. Merkel aagm1973@***.com Hope to get a response.
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ID
#118370 Review #118370 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Hewlett Packard Repair
New Reviewer

Can not fix laptop-going on 4 months!!

HP laptop still under warrant. Lost display feature. Icons on black background on desktop. Sent laptop to Service Center, 45225 Northport Ct. Fremont, Ca. 94538. Ser. #800962****. Sent laptop back and fourth 4 times. Last time I refused to accept it because it was not fixed. They even made it worse. The last time it was running in a slow state. That`s what the pop up said. This all started back in Nov. 07. Going on 4 months. Last phone call from them, said they will denate this laptop to someone. They will not answer my e-mail! Can anyone help?
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2 comments
#11546

Right-click on your desktop, select "Properties", then select the Desktop tab. Select any Background and, voila, your icons are no longer on a black background.

#11544

Dude, you have no idea what you're talking about, and no clue about computers. You probably messed up the display settings yourself and you probably have a boatload of spyware and adware on the box, that's why it's slow.

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ID
#116682 Review #116682 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Hewlett Packard Laptop