Hewlett Packard Reviews

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Junior Reviewer
If you are considering the snazzy HP Touchsmart all in one computer, DON'T DO IT!!! I purchased mine in January 2010 and within three months it was crashing to blue screen repeatedly. After 12 Phonecalls to tech support in INDIA, after being left on hold for...
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8 comments
#781263

I had the same as all of you but I did not give up after spending all that money so I install a better hard drive and only using one pci slot for my ram, which I got a 4gb ram module, the upper slot was giving me trouble so I'm only using the bottom one and after lots of stress and head trauma I got it to work just fine and has been for the last months. :) :p :eek :grin :x :? :upset :roll 8) :)

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ID
#217786 Review #217786 is a subjective opinion of poster.
Location
Stockton, California
New Reviewer

Scanjet 4070

this piece of machinery it is a rip off the slide and negative scanner does not work at all and it always have conflicts I was never able to use it after 3 years. Do not get any scanner from hp that promise to scan slides or negatives because its software always come up with conflicts. its direct scan buttons does not take you anywhere and take a long time to load up or do not load up at all I have install and re-install its program plus updates for a month try to make it work and still having problems . so that is why the scanjet it is the worst piece of *** you ever buy.
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3 comments
#777512

i have fixed many ,many, many pc's .the average person can not crash 1 that i cant fix in a resonable amount of time be it software or hardware related. until now hp you have out did your self you finaly built a pc that i cant fix. my hats off to you job well done

#777511

how does one get a class action suit going that is what needs to be done a class action suit against hp

#781542
@PissedConsumer777511

Hire an attorney. They love this kind of thing. Keep me in mind when you do.

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ID
#215443 Review #215443 is a subjective opinion of poster.
Location
New York, New York
Loss
$130
New Reviewer

Compaq & HP are ***

My year and a half old Compaq CQ-60 shut down suddenly (the night before x-mas eve) and will not turn back on.There was no sound or blue screne of death. I spent many hours chatting with HP, they said it was the mother board the first time and the hard drive the second! HP is clueless and filled with foreign peoples that don't speak English well-absolutely no help! I spoke to a French guy and a Mexican lady, neither understood what I was saying. HP service sucks likewise, I highly suggest not buying a HP.
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ID
#214874 Review #214874 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
New Reviewer

Compact Computer/HP refused to send me help with out paying for it.

We bought a Compact Laptop computer from Best Buy. 1st it appeared to be used. Best buy claimed it was not. They offered to return my money with out any problems. Like a fool we kept the computer thinking HP would stand behind it. They didn't. 2nd the cd drive would not record the startup CD. Compact/HP refused to send me a startup CD unless I paid for it. they said I could go on line and get it for free by downloading, but the Compact Laptop still would not record a new CD. I could have used another one of our computers to do that but now I am pissed and stubborn. What if I were to rely on just this POS like most other people. I believe Compact(HP) sold used refurbished computers as new through their outlets without disclosing this to the retailer or consumer. Its just my opinion based on this one computer. Microsoft refused to send me a disk saying it was a manufacturing problem. that makes me think we should buy Apple products. We had problems with a couple HP printers and the new replacement cartridges. My son-in-law, a software engineer in a big company, that put us (the entire family) into Macs, Dell and Gateway computers after he had a few HP problems. He would not make a fuss he just goes on to the next machine and tosses the junk out never looking back or buying again from that vendor. He said if it has HP or Compact written on it stay away. He thinks Apple overall builds the best systems, but Dell and Gateway have the most for the money and the casual user. There are seven (7 or more) stand alone computers in our house, they used to ALL be HP and Compact. We are replacing them one at a time with Macs, Dell and Gateway. We are replacing the printers as they fail with what ever Consumer Reports reccomends as long as it is not an HP.
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ID
#208984 Review #208984 is a subjective opinion of poster.
Location
Portland, Oregon
New Reviewer

HP does not stand up to its warranty

I have purchased several HP laptop computers but will not purchase any more. Recently my laptop had keys fall of it and the cd holder broke. Computer was only 2 months old so I called HP and they assured me this would be taken care of immediately. A week later they send me a message stating that they want to know if we want to pay to have computer fixed as they have deemed the items needing repaired were not covered under warranty. Computer had never been dropped anything and they wanted to charge me to repair it. Also informed me that now my warranty was voided over this. Told them I have purchased 3 hps within the last year and half and that that I would never make that mistake again. They said sorry you feel that way. I had purchased my laptop from Office Max and gotten insurance with it. They fixed the problems at no charge and sent me box to send computer back in with prepaid shipping. Will purchase additional items from Office Max but will never purchase another HP product again. Had the pleasure of sharing my experience with a nice couple at Walmart's who were looking for a laptop and they shied away from the HP products.
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1 comment
#229420

I know how you feel! HP sucks!

I bought a laptop and its custom. they said about a 6 day build, they delayed it, it became another 8 day build. (in the middle of october, not by any holidays. I did 2 day shipping, it took 7 days.

when i got my laptop it had a large dent in the top(aluminum finish top). Hp said it would take 2 weeks to send it in and have it fixed!

2 weeks to have the top replaced?!?!?! it took that long!

ID
#208447 Review #208447 is a subjective opinion of poster.
Location
Ashland, Kentucky
Product
Hewlett Packard Laptop
New Reviewer

HP Website 'Special Offers' Deception...

I ordered ink cartridges for my C6180 from the HP website. They had an special offer that when you order 2 xl cartridges, you will receive a free wireless mouse. Great. I ordered 2 XL cartridges, each a different color. I received the cartridges very quickly, but no mouse. Upon calling HP about it, they responded that I was not eligible because I ordered two XL cartridges of different colors. The offer was only valid if I ordered two XL cartridges of the same color. I had searched their website and found no details about the offer. They did offer me a 10% off purchase of the same mouse! Challenge: Search their website for any reference to 'special offer' and 'special offer detail'. Where do you find any details about the requirements of the offer? Nowhere. They make them us as they go. Currently as of 11/22, they have an ink special offer on there web page for... FREE $10 e-gift card when you buy 2 XL inks ($25.99 and greater). Limit 2. While supplies last!' How many people will be ripped off and not get the gift card if they order 2 XL cartridges of different colors? When you click on the(any) special offer, it takes you to the product page, but there is NO link for the details/requirements of the offer!!! I need more ink, and will order 2 more Xl cartridges of different colors from the Hp web site. We'll see if they honor there special offer, and I'll update this with teh results. Why would I still order from HP? Its' more convenient & free shipping to my door. i could go tot he local BestBuy, but I hate that store with a passion, and only go there if there is no other choice.
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1 comment
#214433

I was not able to order the cartridges, as they do not have the color I need in XL. Seems strange that they left out 2 of the colors in their XL size.

ID
#208331 Review #208331 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
New Reviewer

Compaq Presario Motherboard Fries after 2yrs

Our laptop motherboard has failed, as identified by a tech person who looked at it. We had it less than two years, and have found it surprisingly similiar to the same problem in other HP laptops that were recalled, supported by our research and feedback from the tech person. The case officer offered to replace for more than half of the original cost of the laptop, which we find insulting. Very disappointed with the equipment and with the company response. It would be nice if HP would handle their issues with their laptops appropriatley and take care of their consumers. If they stand by their products then they should stand by their products.
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ID
#206028 Review #206028 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Product
Hewlett Packard Laptop
New Reviewer
If you don't believe this story, do a Google for "Snapfish scams" and see what you get. BEWARE of Snapfish, the HP owned online Photo company! After you have made a purchase, Snapfish tacks on a fee to your credit card purchase (1.29) to see if you are paying...
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3 comments
#1162824

I've never heard of snappish until I got a fraudulent email from them.

Email came from: service@***.ca

I will paste the email below.

Subject: contact Albert----williamalbert691@***.com

William says:

We finally sent your first payment of $5000.00usd for today here is the payment information Sender Name. . Ifeanyi Enugwu MTCN. .

955596**** Transfer Status:Amount.

.$5000.00 USD Text question: Pick up Text Answer: Today Amount: $5000.00 but you can not pick it up because you need to re-activate your payment file so contact western union office. View my photos They are a total scam/fraud company

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ID
#205938 Review #205938 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
New Reviewer

Tech support has no record of my calls.

I purchased a HP Pavilion dv7 in September of this year. It was purchased over the phone directly through HP. I had the laptop for 5 days and it crashed, I called tech support and was told to return it and I would get another. That is exactly what happened. The second one lasted 2 days and I had a problem. I called tech support and they dialed into my second laptop and deleted and reinstalled a new driver. I was also told someone would call me the next night to follow up. I never recieved the call. Later that night the laptop rebooted on its own and came up with a message that there was a serious error. In the details it said the Problem Event Name was BlueScreen. Then I had another message that the HP Advisor Dock has stopped working. Problem Event Name: APPCRASH. I called back and said with all of the problems I wanted my money back. I was told then that someone would call me the next day to help me resolve this issue. No one called. I called and was told there now that there was no record of me ever calling. No record of me ever having a problem with my laptop on record. I have phone records proving I did. So tomorrow I am calling their Corporate office.
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ID
#203058 Review #203058 is a subjective opinion of poster.
Location
Harvey, Louisiana
Product
Hewlett Packard Laptop
Loss
$1
New Reviewer

HP lied about warranty being over then disconnected the call.

I am having an issue with an HP Photosmart C4700 series printer. After calling customer service and being told that the warranty was over, I went and found my receipt. The warranty is for 1 year from the date of purchase and the date it was purchased was 10/30/09, that leaves half of October until the warranty is over. When I called HP back, they still claimed that the warranty was over, when I told them that I had the receipt in my hand they abruptly hung up on me. If this is todays customer service, outsourced as it was, then this company will never get any business from myself or my family again.
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ID
#202947 Review #202947 is a subjective opinion of poster.
Location
Omaha, Nebraska
New Reviewer

HP Pavilion Notebook -- got a lemon

I received my Hewlett Packard notebook back after the second go around with service. I turned it on when I got it home and it still isn't fixed. It was late so I didn't call. Seems Fed Ex delivers when I'm at work. I can't fault them --they are just doing their job. But it means we then have to go and pick it up after a certain time. Which we did. I called early enough and got a nice gal named Pam. She was very helpful and had me do this and that and it still didn't work. She wanted me to take the back off and I balked. I figure if the service center didn't fix it, my tinkering with the insides isn't going to either. I was polite when I told her this and she said then it would have to be sent back in. I expressed my frustration and she came back and said according to protocol it has to be sent in three times and then if it still comes back not working, then there's the possibility of getting it replaced, but it isn't a sure thing. I told her I had to problems with her, but I would like to talk to her supervisor. Well, I did talk to the supervisor. He said is name was Lander. He read me the protocol. I am a teacher and people read differently than they talk. Maybe he figured he'd dazzle me with baloney or something. I waited until he was finished and said I didn't agree with his protocol and that I am one very frustrated customer. He was a bit flippant by this point. I asked what HP was going to do to make me happy and he said I would have to send it in. Then he informed me that I shouldn't be upset because it took less than a week to get the computer returned to me. Are these folks nuts or what? Yes, it was less than a week, but it wasn't fixed. I pointed that out to him and he said, but why are you upset when it took less than a week. I asked if he had a supervisor and he said yes. I asked to speak to his supervisor and he told me they don't take phone calls. Isn't that rich? I told him I would be putting all this on Facebook and my blog and I asked him nicely to document it. He said OK and then thanked me for calling HP and hung up. Gosh, just makes me want to run out and buy another HP....NOT!
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ID
#199580 Review #199580 is a subjective opinion of poster.
Location
Decatur, Illinois
New Reviewer

Poor Hewlett Packard Pavilion Elite d5000t customer service

Purchased a Pavilion d5000t desktop Vista 64 bit in September 2008. Purchased 4 years in home warranty. On day of delivery, wireless connection would not work, and it was found the CD drive was inoperable. After weeks of complaints, telephone calls, the wireless problem was dropped by me and the computer was connected direct to the cable service to work. The CD rom was replaced. The sound system continually shuts itself off, however after many telephone calls and complaints with technical support all over the world, this issue was never resolved. The system finally failed with the fans going out in the unit and I was required to ship the unit for repair. When it returned, wiped of all my programs and documents, I found one of the Ram sticks had also been bad and it was replaced. The sound was still and issue and now there were times when the size of the icons would change for no apparent reason. Telephone calls to technical support were still a problem so I escalated to customer support, also in other countries and at times with a definite language barrier. Again I swallowed my dissatisfaction and continued trying to use the unit until the Nividia 9800 graphic card went out creating another issue. The unit was shipped and the graphic card was replaced, again with the machine wiped of all information. On the return this time the unit on start up in windows, the unit crashed with the reason "display drivers not responding" I called and again ran into problems with customer support who gave me lines such as "you do not have the right to speak with my supervisor" "You have no choice but to deal with me if you want any resolution" and a call back from one of his coworkers who was even ruder with his comments and the underlying threat of not getting my machine fixed unless I bent to their demands. I called California customer service (this number was provided by the agent from Mexico I think) where I found they really had no control of how a complaint was handled nor what steps if any I had. I was told they would talk with their supervisor and call me back (this never happened) I was away for a few weeks due to a medical issue and when I returned the machine was still crashing with the same reason. I wrote down all of the technical codes and called technical service. I spoke with Melissa for several hours who took control of my machine over the internet trying to fix the problem. One of the tests she put the machine in took 3 hours indicating a call back after she read to me all of her notes in the file outlining the issues and steps she took along with areas of concern she found. (She told me there was not an upgrade for my Nividia 9800 graphic card. the site showed an upgrade for a Nividia 9500) I did not get a call back, so I place another call and got another repair technical site somewhere in the world. This individual also took control of my machine through the internet and changed the Bio's and also downloaded and used the Nividia 9500 upgrade even over my concerns. This created instant lockup on my computer displaying the same code as listed above. He documented it took 23 minutes for the new crash to occur even though it happened almost immediately following his upgrades or changes to my machine. He had me go to a diagnostic page and had me start the same test that was done by Melissa showing everything passed with one questionable area where it took too long as the test was designed for 2 minutes and it took almost 10 before showing a pass. He said he would call back, but again no return call. I called again today and spoke with a tech who said he was in the Philippians who acted like there were no notes made by Melissa or the second technician. This tech said his name was Ben. Ben went through the same tests performed by Melissa however he did not take control of my machine stating he wanted me to do the tests. The machine locked up within a couple of minutes each time requiring the machine to be physically turned off before trying another test. The diagnostic test forth graphic card was being done with another crash before it was complete. Again after several hours on the telephone it was finally decided I needed to ship the desktop in for repair. I have now hit the 2 year mark on my warranty and it appears if the trend continues I will spend another 2 years of frustration trying to get a computer to work as it was promised to do. There is no in-home warranty done with HP. There is nothing but frustration as the machine is wiped each time and it takes days to reprogram the machine only to have it fail again. However, this time I had very little time to really get any programs on the hard drive before total failure of the device. I would highly warn anyone looking at buying a desktop to look at machines that are not made by Hewlett Packard. If you buy from Hewlett Packard I hope you do not have any issues as you will not speak with technicians in the United States and you will not be able to resolve issues if they arise with this company.
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ID
#199021 Review #199021 is a subjective opinion of poster.
Location
Norfolk, Nebraska

Poor warranty service with HP desktops

I purchased a HP Pavilion Elite d5000t laptop along with 4 years in home repair warranty. I upgraded a number of components in the computer. On arrival, the wireless connection did not work and the CD player was not working. The wireless connection never was resolved after months of complaints until I finally connected it direct to the cable connection. The CD was replaced. However, the computer continually shut off the sound system for no apparent reason, changed icon sizes. I complained with little results from HP. The computer broke down with a fan going out and apparently one of the ram sticks was bad which was replaced. I got the computer back and it still was displaying concerns. I continually contacted HP technical which was answered all over the world making it hard at times to communicate. The computer again broke down with the Nividia graphic card crashing which was again replaced by shipping the computer. On the return, the computer instantly crashed and showed the "display drivers were not responding". It listed a page of technical information and tried to reboot itself, crashing. Hours on the phone and days involved with little progress finally ended with the desktop again being shipped. Each time I have had to ship the desktop, it is totally wiped and I must spend days reprogramming my information on its return. I lose weeks at a time with the computer being crashed and there is little that can be done. I tried to go to customer service and that was a total joke. I ended up speaking to someone from another country and when that conversation was not going well, I asked to speak to a supervisor only to be told I did not have that right and that I had no choice on who I spoke with. I found a number for the corporate office in California and I called and spoke with them only to again be told they would look into it and call me back. There have been weeks and I am still waiting for a telephone call. The in home warranty is a joke as there never is anyone sent to repair the computer. It must always be shipped. There is never a replacement for the computer or the down time lost in shipping, hours of telephone frustration, days waiting for the return of the desktop and the wonder of what will be broken next. Customer care is a joke in regards to HP. Promises of return calls are never followed up on. If you escalate a problem past technical support, then until that is resolved, you are not able to use technical support. I have owned computers or used computers throughout my career and in all this time I have never found such poor service and poor quality of a computer. Granted I have always had Dell computers. It appears my mistake was not staying with Dell.
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1 comment
#346696

I paid a $1000 for a tower two years ago. and now the disk drive open and closes by itself and last week it crashed the hard drive failed.

Hp wants $400 to fix it but they will wave a $100 so nice of them. I told them a hard drive is $50 at walmart. but if I buy a new hp they give me a new 2 yr warranty. are you joking me I then ask the guy if he was hp he said no they are 3rd party.

I said whats the company name he said I can't give you that(are you joking).

Their customer service sucks after 15 years of buying hp I am done with them. Beware stay away from HP

ID
#199013 Review #199013 is a subjective opinion of poster.
Location
Norfolk, Nebraska
New Reviewer

Poor worksmanship and worst customer service- that is 'HP' for you.

I bought an HP laptop 14 months back. within 2 months, the AC adapter went bad; HP sent me a new one. within 8 months of buying, the keyboard went bad, some keys stopped functioning. Now, the screen went blank which looks like either a motherboard or LCD problem. When I called HP customer service, they said there is nothing they can do about it, since the laptop is out of warranty period. Its not about warranty or no warranty, its about poor quality and their use of cheap parts in their products which I am pissed about. I have a dell laptop which is more than 5 yrs old and the only thing I have changed in it is the battery. I made a mistake buying HP laptop and I am writing this here to warn people against buying a *** product such as HP.
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ID
#196301 Review #196301 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$600
New Reviewer

HP Failed to refund money

I just got off the phone with Mekayla at HP, who claimed to be "the top of the totem pole" at HP's customer service. I had an HP Printer (DeskJet 6940) break after about five weeks of use. I called HP, spent two hours on the phone with them, and they agreed to replace the printer with a refurbished model in 3-4 weeks. I asked how I should print in the mean time, and I was told there was no way to do it. I asked for a refund. I was given a case number and told I would be contacted by someone the next day. Mekayla called and left a message. I called back, only to be on hold for 30 minutes, at which point I hung up. I called back the next day and hung up after 20 minutes. I reached out to the @HPSupport contact via Twitter, and I told him I needed someone to call me. Two days later, Mekayla called me and I asked for a refund. She told me she would ship a replacement printer. I explained to her we had already bought ink for the previous model and I would like some ink for the printer and an extended warranty in case this printer turns out to be similar to the previous one. I was told I could only get the warranty or a $25 coupon for ink. I asked for both and she said she couldn't do it. I asked for her supervisor, and she said there is no supervisor and that she was at the top of the totem pole. I asked if she replaced Mark Hurd at the top of HP. Again, she said she was the top of the chain and that she had no manager/supervisor/boss to talk to. I guess I should feel lucky that the head of HP took time to discuss my printer issues. Am I lucky to even get a replacement printer? I would have imagined that the self-professed head of HP would be able to issue a check for $125 without much of a problem.
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1 comment
#177750

i had a horrible time with HP too! i had a computer that i sent into be repaired 3 times before they just wouldn't fix it anymore though every time it was the same thing with the caseing cause they never fixed it right the 1st time.

ID
#194562 Review #194562 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Hewlett Packard Ink Cartridge