New Reviewer

Avoid printers

The website is useless, if you look for support all you get is scam companies, that exploit you fir money, obviously HP doesn't care because their website hides all support contacts 10 layers deep, this company is complicit in the scan to rip off the owners if their products!
View full review
Comment
Helpful 0 Not helpful 0
Report
1 comment
#1827381

so true. the hp printer i bought never ever worked right and finally broke down short of warranty. i'll never buy an hp product ever again

Reply
0 0
ID
#1795693 Review #1795693 is a subjective opinion of poster.
Pros
  • I contacted hp customer service and also chat
Cons
  • Techs not trained to deal with product hp making
Loss
$53
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

HP slow to update drivers for computer operating system updates

2.0
Mac updated operating system to Catalina (64-bit technology). HP tech support could not tell me whether the Envy 7645 printer would work if the iMac operating system was updated. Apparently HP has not updated their drivers to support the Mac change, leaving Mac users unable to use their HP printer. See HP community forum comments. Is everyone supposed to just buy a new printer? That is what HP tech support was trying to sell me. Not sure I will buy an HP printer again. Mine is only 3 years old.
View full review
Comment
Helpful 0 Not helpful 0
Report
3 comments
#1800302

Update: I called HP tech support. They said printer compatibility with Apple Catalina was Apple's problem because they needed to grant HP a license.

I spoke with 2 different tech support people on the same call. They asked when/where I bought my printer (Costco). They proceeded to tell me Costco sells older models and tried to sell me on buying a new printer directly from HP.

My printer is 2016...I have had for only 3 years. I don't believe them.

Reply
0 0
#1800304
@Scott Ilr

btw, my name is Gretchen, not Scott. Not sure where that name came from.

Reply
0 0
#1800227

I quit using any gp products years ago. When they told me needed code to install 4 new ram chips and I would have to have a code for each chip. The h--l with that

Reply
0 0
View more comments (2)
ID
#1731957 Review #1731957 is a subjective opinion of poster.
Cons
  • Printer software updates lag computer operating system updates
  • Tech support not as knowledgeable as they should be
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Worst customer service ever!

2.0
DO NOT ORDER FROM THEM DIRECTLY! I ordered a computer as a Christmas present with the promise and guarantee that I would have it by Dec 18th ( I ordered it on Nov 29th). After never receiving an email receipt I called customer service. I finally received a receipt but was told that they could not give me a delivery date because my computer was not built yet. I asked them to expedite my order but was told they would not accommodate me.I have talked to 7 people since then trying to get a manager to call me back. request after request was ignored. I made a big enough fuss and was finally connected to a manager, if he was truly a manager, on Dec 17th. He promised to call me within 24 hours with a solution BUT never called back. Bottom line... Worst customer service I have ever experienced!
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1737185 Review #1737185 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Customer service
  • Were not honesty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Do not buy a HP product

1.0
Update by user Nov 30, 2019

After two hours I finally got to speak to a person representing HP. He was in India.

He told me that my PC was out of warranty and that he would connect me to a assistance who would need to charge me 60 dollars to talk to me. He also said, without knowing anything about my PC's problem that it is a Microsoft problem now!! WoW!! So Microsoft did all of this!!

WoW!! Unbelievable! Hewitt Packard updates my computer without my permission .....destroys my computer …. tells me it is out of warranty ….

tells me it is MIcrosoft's fault! with any information about what's wrong with PC ..... and wants to charge me 60 dollars to talk to some ….and just leaves me out in the cold with no support! Someone in India wants my money to talk to me.

Unbelievable! People, Wherever you are … Do not, NOT ever buy a Hewitt Packard Product! I know I never will!

I'll still try to use another computer to try and get some useful information on how I can repair my computer. Hewitt Packard won't help!

Original review posted by user Nov 30, 2019
I was letting Norton do a scan on my laptop and when I returned a little later HP had taken hold of my laptop and was repairing my hard drive disc? I never authorized HP to do ANYTHING! Nothing was wrong with my laptop or hard disc. And now the laptop is dead! Will not boot up, can't even get to the net to ask for help using it. What a bunch of *** I paid 700 dollars for this laptop and HP destroyed it in a matter of minutes. I thought I hads to press a button to let HP continue doing anything to my laptop! Apparently not! Don't but Hewitt Packard products ….Period! Cannot even speak with a human being about this! Wow! HP should be ashamed of themselves!
View full review
Comment
Helpful 0 Not helpful 0
Report
1 comment
#1817735

They didn’t do anything wrong your hard drive can fail at any time. The utilities can start up to try and move critical files from damaged hard drive area.

If the machine is out warrant and it is showing unable to find a boot drive . You will need to replace the physical drive. Take it to a trusted local repair place.

It was more than likely the stress of the virus scan that pushed a failing hard drive over the cliff. Nothing you can do as the virus scanner was doing its job.

Reply
0 0
ID
#1719363 Review #1719363 is a subjective opinion of poster.
Cons
  • Hp smartfriend scam
  • Bad tech support in all areas
Reason of review
HP wiped my laptop out
Loss
$700
Preferred solution
Let the company propose a solution

Don't buy an HP printer

1.0
I purchased an HP Deskjet 3639. It did not work. Called HP support after locating the number on Google. HP does not provide it and the automated system is worthless. Told four lies by HP support, including being told I would be called by a manager the next day. No calls. When I called back was told there were no printers to ship! Stated they were being manufactured. Other lies are minor by comparison. Totally worthless service. Had three other HP printers in my lifetime but this is the last. Guess I am just out the money from this fraudulent company. In addition, I was told it states on the box there is no manual. This is not true. Looked all over the box. Thought the manual had not been included. They no longer print manuals but no instructions to access online. At 76 years old I m not great with computers but HP does not care.3639
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1753534 Review #1753534 is a subjective opinion of poster.
Location
Pompano Beach, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

DO NOT BUY!!!

I bought my HP in October 2019, the battery overheated within the first two weeks. I returned pc and got a new HP. Same thing happened to the second HP, the battery overheats. Now beginning the third month, the fan doesn't work. I WILL NEVER OWN ANOTHER HP UNIT AGAIN!!!
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1750140 Review #1750140 is a subjective opinion of poster.
Cons
  • Product does not work properly
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution

Do not buy!!!!

1.0
One month after year warranty the laptop door broke. The sides snapped at the weakest part, so now I can't close my Laptop and it is very loose so I have to keep it on a flat surface or the door makes a popping noise. I'm totally disgusted by HP. A laptop should be able to close!!!! I spent a lot of money for this to only last a year. I take excellent care of my things. I'm proud of the things I have, that I worked hard for. I'm ashamed of this HP product and will never buy another.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#1753378 Review #1753378 is a subjective opinion of poster.
Location
Dassel, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Advanced Reviewer

Unreliable printers that they do not support

About 18 months ago, my HP inkjet printer failed. I had it about 18 months. It came with a one-year warranty. HP was unable to provide support or parts to get it to work again. So they sold me a new inkjet printer at what they claimed was a "discounted" price. Now the...
View full review
Comment
Helpful 0 Not helpful 1
Report
ID
#1408971 Review #1408971 is a subjective opinion of poster.
Location
Northfield, Illinois
Reason of review
Poor customer service
New Reviewer

Do not Buy any product from HP, they want to charge support even in warranty product.

1.7