Unclaimed
Hewlett Packard
Reviews and Complaints
350K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
84.1K
PAGE VIEWS
5
ISSUES RESOLVED
Hewlett Packard Reviews
New Reviewer
Error message on new printer
New printer says-remove cartridgesare leaking, contact support I am contacting support as recommended by message on my printer
ID
Location
Moncks Corner, South Carolina
New Reviewer
Still not fixed
My HP laptop still isn't working... I've only had it 3 months... I contacted HP and was told to call back later and I asked why and I was told because I said so...
ID
Pros
- It looks good
Cons
- Poor customer service
Loss
$250
Preferred solution
Another laptop
New Reviewer
Still not working
My HP laptop is still not working. I've only had it 3 months... I called in to ask about it and couldn't get any help... Told me to call back I asked why he said because I Said so
ID
Location
Gastonia, North Carolina
To in stall driver that was lost in computer update
It was done satisfactorily. I have no complaints, My only comment is that over $2000 for a lifetime service is very high. Thank you for the opportunity to give you feedback.
ID
Location
Pawleys Island, South Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPrinter ink subscription
Waited on hold for 17 minutes (due to high call volume) and then once started ringing in to you... call was disconnected on your side. Not many people have time in their life to take so long trying to get customer service care. Please call me at 615 545 ****. I've had a subscription for ink for several years now, but can't get ink delivered to me is reason for call. My name: Robin Johnson 1501 Hartsville Pike Lebanon TN 37087
User's recommendation: Have more customer service support.
ID
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer
Problem scanning
No tech support as printer is five years old. Will not purchase from HP again. A past customer for over 30 years.
ID
Preferred solution
Let the company propose a solution
No human and substantial support for new printer
It is very clear that HP avoids human contact to resolve issues quickly and efficiently. Their virtual assistant is dumb. Always check for human support. If a company tries to avoid human contact; it is a sign of future difficulty.
User's recommendation: Avoid a company that avoids you!
ID
Location
Buena Park, California
New Reviewer
Can't get logged in to internet
Cant log into internetzzzzzzzzzzzzzzzzzzzzzzzzz.,,???!!!!!!Ghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhjhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhv snacks fhjuxutzjgzjgzjgzjgzjgzkgzgkzkgzjg&;).&).(&.&
ID
Location
San Antonio, Texas
Preferred solution
Help with internet
New Reviewer
Logging on to the HP site with a new temporary password is so obtuse because they are so complex they make me feel stupid. No computer interface should ever make a customer feel stupid. I was ready to stop the conversation with your representative I got so mad and...
View full review
ID
Preferred solution
Apology
New Reviewer
Scanner
This just sucks. You can't even buy their repair service as their system does not accept phone numbers that are mandatory. So even if you are willing to pay you get screwed here by HP.
ID
Location
Tampa, Florida
Technical support
After 1.5 hr troubleshooting on the phone the rep said they would send a follow up email to resolve the issue. Almost 2 weeks now and no email. What to do next? I have a brand new hp printer that doesn't work!!! Should I buy a competitor's printer?
ID
Location
Dublin, Ohio
Complaint department at corporate office
I am a member of an AOL monthly subscription that includes many perks. One being tech support. The last tech went so fast he made unauthorized steps that changed my computer. I have called over 10 times,emailed several times..
User's recommendation: Don't sign up with this Co.
ID
Location
Montclair, California
New Reviewer
Pissed , why do I have to pay 295$ to have my problum s0lved
My printer and laptop where and desk top where all were just finer than the printer wasn't receiving the messages call for help and the tech retired me to a POR TEC who in turned charged me $295to fix the problem and left my laptop off what kind of co. is this
User's recommendation: not good.
ID
Pros
- Used to be a good company
Cons
- Customer support
Loss
$296
Preferred solution
pay back on pro tech 0f $295 its not working.
Waited on hold for one hour and they hung up
Printer doesnt work. Photos come out fine, but when you try to print text, it either doesnt print at all or it skips whole portions of text. I just installed all new ink cartridges. Whats wrong?
User's recommendation: Hewlett-Packard won’t help you if your printer doesn’t work.
ID
Location
Hummelstown, Pennsylvania
Unable to install printer on my laptop
Problem could not even begin to be resolved due to systems being down , per representative.
. I was told to call back in two hours to check to see if the problem was resolved. After holding for about Q15 minutes to be transferred to this.
. I was told to call back in two hours to check to see if the problem was resolved. After holding for about Q15 minutes to be transferred to this. ID
Location
Ephrata, Pennsylvania
Pros
- Decent enough laptop
Cons
- No customer service satisfaction
- Issue remains unresolved
- Poor customer service
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