Hewlett Packard Reviews

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HP DV9000 Series laptops Overheat

Hewlett Packard and Nvidia Corporation has knowingly sold defective laptops. The laptops overheat and sometimes catch fire. HP is only fixing some of the laptops. I have been told my laptop will NOT be fixed. there is a class action suit against HP and the latest is that a judge has ruled in HP's favor. That ruling is being challenged. In November of 2007, HP and Nvidia Corporation knew about the problem. I purchased in 2008. There is an "extended warranty" available for only "certain" video chips. The video chips affected are much more than HP and Nvidia claim. Please see www.hplies.com for all the facts. I contacted HP service and was told that my laptop will NOT be repaired. However, if I send it with $300 it will be fixed. Then of course, 18months later the laptop will overheat and the video chip will fail due to design failure.
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1 comment
#342859

Hi,I strongly agree..I am working on a HP dv9000 for someone.. Called hp after hearing about the class action suit..they said also his particular one was not covered...

The thing about this one is, The bios chip is where the video chip use to be. That was problem on the ones in question!!!!The heat sink was not capable to keep both chips cool!

So now there seems to be the same design flaw with the bios chip ....WASSSS UP HP????

ID
#194362 Review #194362 is a subjective opinion of poster.
Location
Oxnard, California
Product
Hewlett Packard Laptop
Loss
$2000
New Reviewer

Hewlett Packard Government Spies

Even though my Touchsmart worked OK out of the box, You will get a message that your hard drive will CRASH---- Just after your one year warranty expires so you have to replace it. It will cost you almost $500 and lots of headache with the smart mouth customer service people who are so rude it amazes me they even keep their jobs. They want you to send in your HARD DRIVE FOR REPAIR. YEAH RIGHT!!! To India I suppose? I told them it started to fail within the warranty period but some tech from India told me to not worry about it and ignore the message. NOW HP WILL NOT HONOR THEIR WARRANTY. GET A DIFFERENT COMPUTER FROM A DIFFERENT COMPANY. WHAT A JOKE. I've had computers last many years, then I buy this piece of *** and it crashes in just over a year so that I have to buy a whole NEW HARD DRIVE! Do not buy ANY HP product. You will be disappointed. I read online that they infect your hard drive with a virus so you have to spend money to buy a new one. Like a Doctor infecting you with the flu so that you have to go pay him for his services. SCAM! I will probably NEVER own a computer again after this because if this is what the world is coming to I don't want any part of this SCAM! This is planned failure at its highest art and a huge ripoff. Go elsewhere. I know enough about computers and have been around them all my life so this really reeks of THEFT, plus these rude people at HP ignore your complaint and pretend to know nothing about the virus THEY most like PUT IN YOUR COMPUTER so you'd have to pay them money to replace it! I also read about a guy who also had this happen to him, so it is happening to others, too, and he replaced the hard drive himself and a WEEK LATER he got the same message that his hard drive was going to CRASH! Your love for this machine will soon turn to HATE and you will REGRET IT! Take it from an expert! I even read somewhere that they work with the FBI to get you to send them your hard drive so that they can compile a PROFILE of you for their government Supercomputer. STAY AWAY FROM HP and don't say I didn't warn you!
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5 comments
#1044045

How is anyone this ***? The devices aren't intelligent enough to just fail on a certain date automatically, otherwise you theoretically could set the bios clock to one year later and it would say that the hdd is dead.

The device is genuinely intelligent enough to let you know when the device is malfunctioning, at least some of the time.

As for $500 charge for replacing the hdd? That's absolutely absurd, that's a complete lie.

No company, ever, would charge $500 to replace a standard laptop hard drive, because nobody, ever, would pay that. That is unless they were just ***.

#594454

Goverment spies..? I almost fell out of my chair.

#477260

What the initial commenter is telling the truth they INDIVIDUAL CONSUMERS are purposely being scammed. THE BUSINESSES ARE NOT because they have lawyers just known consumer protection. Monopolies like HP know this and don't scam the businesses.

#182523

Consumer Reports recently identified laptop computers as the #1 most likely to fail consumer product. So - expect failure. PLAN FOR IT. Get an external HDD for $69 and make frequent backups onto it.

HOW TO IMPROVE YOUR ODDS: keep the machine cool. Heat is the #1 perpetrator of laptop failures. Raise the box with a laptop cooler ($29 at Office Depot) or a box of pencils - ANYTHING to get the laptop raised, to allow ventilation.

HP = probably no better, no worse than any other computer. Probably all made in the same Chinese sweatshop anyway.

#171825

you heard? Well which virus?

I work in IT security and I have never heard of this. My company only buys PC's and laptops from HP and my laptop has been running for well over a year.

I also have 2 test PC's both have been running for well over 2 years.

So tell me surf p0rn much?

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ID
#192318 Review #192318 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Hewlett Packard Repair

HP computers are no good - 4 replacements, all bad, now I'm stuck.

I purchased a Hp(multimedia)computer, it took 4 months to get warranty replacement even though I sought their support within 2 weeks. Next one pretty much died off in 2 months "OH you just need to reboot please" yeah every 20 minutes. Finally sent me another replacement, It died in about 5 mos. They made me ship it back to factory service it was promptly returned in about a week --- DOA. Would not even turn on. I had to ship it back for another repair. A new one was sent to me within a week but it locks up, or looses apts or goes to safe mode or looses cursors or goes to all black or Etc, Etc, Etc. HP refuses to try and help me saying my "warranty has expired"!!!!
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1 comment
#171096

What are apts? What do you mean it "died"? What were you doing when it "died"?

There is no way when Windows has booted for "it to to safe mode"! It can boot into safe mode. Looses cursors? How many do you have???

when did you buy the machine?

ID
#191662 Review #191662 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$2000
New Reviewer

Hewlett Packard Laptop Black Screen

My HP TX1000 laptop (although in my research, many other models have this issue) turns on, the lights come on, but the screen stays black. Through my extensive research I have located thousands of other HP owners with the exact same issue. In many cases the precursor is that the wifi no longer works, and then shortly after, the screen drops out. The issue revolves around the GPU video chip and overheating (there is actually a 'penny fix' on youtube - you glue a penny to the gpu as a heat sink). HP actually has admitted to some that this is an issue with some (italics) of their computers, but is not a big enough problem to recall. Nonetheless, this issue usually happens shortly after the 1 year warranty expires, and HP tired to charge me 49.99 just to acknowledge the problem, then almost $500 to fix it. I paid $1200 for this laptop and got a little over a year's use. Completely unacceptable. The patronizing "case manager" offered me a paltry $100 off of the repair (and a 90 day warranty on that repair) or an extended warranty on any new HP purchase as a "goodwill gesture". What a joke. So my options are to pay a lot of money and have the problem reoccur eventually, or pay even more money for a brand new computer from a company that 1) doesn't back their products ethically, and 2) I have no consumer confidence in. Take my advice and spend your money elsewhere. I will never buy another HP product as long as I live, and I will convince as many others as I can to follow suit.
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3 comments
#621647

Agree. They are horrible and the worse $$ I've spend in my life!!

HP is terrible.. never again!! I have had 3 issues with the same computer already and they keep saying they can only 'fix' it.. btw..

even Best Buy is at fault for selling these computers even when customers are having so much trouble. Unacceptable.

#477262

The initial commenter is telling the truth they INDIVIDUAL CONSUMERS are purposely being scammed. THE BUSINESSES ARE NOT because they have lawyers, just known consumer protection. Monopolies like HP know this and don't scam the businesses.

#195252

I have had the same issue with the type of customer service. i agree i will never buy a HP again.

I spread the word all the time... say no to HP.

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ID
#191353 Review #191353 is a subjective opinion of poster.
Location
Saint Catharines, Ontario
Product
Hewlett Packard Laptop
Loss
$1200
New Reviewer
Training for employees can not take more than 10 seonds. The answer is no! Bought a new HP computer with Windows Seven and two year old HP printer would not work with it. HP had no printer available. HP's solution was to but a new printer. I did as suggested, a Cannon,...
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2 comments
#158393

Had no problem installing my HP printer in WIndows 7. In fact it worked with generic Windows 7 drivers so I didn't need to install the bloated *** HP junk.

If you ditched the printer that quick (before checking out a tech forum that probably could have got it working for you) it must have been a crumby one.

Good luck with the Cannon... Those are a step down even from HP's mediocre printers.

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ID
#187035 Review #187035 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Hewlett Packard Printer
Loss
$200
New Reviewer

h.p. sold me a bad printer and replaced it with a bad one.

i bought a three hundred dollar hp three in one printer and when i got it home it didn't work. after spending MANY hours on the phone with overseas tech support the didn't understand English i took it back to office max and found out the wireing was bad. they couldn't fix it. i had them call the company and they refused to replace it with a new one just a refurbished one. i refused to send in the broke one which was what they wanted. after i got the refurbashed one i had to put new ink in it(out another 40.00) it didn;t work eather. i have spent over fifty hours trying to get this resolved. my advise is don't but hp products till they move the tech back to the u.s.a. so they can understand us. not to mention i have two printers that are worthless..
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ID
#186806 Review #186806 is a subjective opinion of poster.
Location
Springfield, Missouri
Product
Hewlett Packard Printer
Loss
$380
New Reviewer

Dont buy H.P. Media Center or any H.P. computer

Mother board failed on my new H.P. pc while under warranty. Hp agreed to fix after 2 weeks of debating. I sent it t service center but when I got it back it still did not work.Two more weeks of debating they agreed to fix( still under warranty)This time it worked. Motherboard failed again just out of warranty so I decided to get a different board and use my hardware with it. But after researching for the new board I find out that HP somehow makes it where the processor will only work on there boards AND even when you use the exact same board that came with the pc you have to pay additional $75 to have it tattooed or it still want work. I will buy another H.P. computer
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ID
#186367 Review #186367 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

Do not ever buy HP products

SAVE YOUR MONEY. DONT EVER BUY HP OR THEIR SERVICE PLAN I recently purchased a HP DM3-1130US. With 330 days still on the warranty, the PC wont enter hibernation or shut off. You have to hold down the power button to manually turn it off. Today I spent 3 hours with HP technical support. First tech, Chris, had me run CHKDSK, which took 2 hours. Of course that didn't work and I had to call back. The second tech, Mohammad, took control of my desk top and upgraded BIOS. Of course that didn't work and I told him that had little chance of working. The third one, Pravin, promised to link me to the supervisor if I give him the model number and serial number, after I gave him the case number. He broke his promise. DONT EVER BUY HP OR THEIR SERVICE PLAN. Imagine paying more for such service. I have phone records and case number for proof.
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ID
#184688 Review #184688 is a subjective opinion of poster.
Location
Mountain View, California

HP Computers are ***. HP corp treats consumers with disdain.

Purchased HP Pavilion 17 inch 9000 series notebook. Barely out of warranty the motherboard breaks down. After going through worthless customer NO support with great patience with the idiotic voice mail *** and foreign based call centers, finally connected with executive customer relations in Palo Alto, CA. The first HP rep literally screamed at for wasting his time and told me, and I quote, "tough luck." I called back incensed but polite. Second HP rep was civil but had the same attitude -- a corp. dolt reading from a script. The repair is almost 500 bucks with only a 90 day warranty. I was invited to appear on a computer related radio talk show last Sunday, May 23rd, at the KABC studios in Los Angeles with ratings around three million listeners to speak about my horrible experience with HP products and abusive consumer behavior. After ripping HP a new backside on the air, many callers to the program expressed similar experiences with HP. I have learned that an attorney in San Francisco is launching a class action suit against HP. HP may become the Toyota of the computer world. HP does not make the computers. The inner components are made in Mexico and China with no quality control. Being in the media industry, I am in a position to bring a world of bad PR to HP. I will be sending a copy of the on air tape of the radio show to each of HP's major stock holders and to Mark Hurd himself, HP's CEO. HP has pissed off the wrong cat.
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2 comments
#692946

Hello, I am a class action attorney who is investigating HP for deceptive practices. I would like to speak with you about your experience. You, and others you know, may also have been victims of HP's false discount advertising scam, where they promise bogus discounts based off of an inflated and imaginary list price.

See hpfraud[dot]com.

Thanks,

Dan Hattis

Hattis Law

650.241.8495

#223529

dont understand ? it's not under warranty?

I fix computers and I've noticed that, you open them up and find parts made in China.

I also fix tv's and seen the same thing.

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ID
#183884 Review #183884 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Hewlett Packard Repair

Hp printer 1312mfp

HP printer color laser color jet cm1312nfi mfp. this is a peice of garbage!!! i have had trbl from day one tryed to rectif myself then 2 techys then called HP to india no help. i took the prntr to a repair shop they wanted $360 to fix it. this was a prtr i bot in jan from hp on line. has every thing been shipped over seas? could not return or exchng for new one i was not able to make copies directly. scan to pc then print now colors r smird. pape r jamp indicatoer there is not paper in the shoot?it has finaly died!
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ID
#183192 Review #183192 is a subjective opinion of poster.
Location
Glendale, California
Product
Hewlett Packard Printer
New Reviewer

Hewlett Packard Laptop

I bought a H.P. Laptop 5 months ago and the lcd screen popped from the inside and H.P. says they won't cover it under the 1 year warranty. The laptop was $500 on sale at Best Buy.Com. H.P.wants over $400 to fix it. They say their warranty only covers the Cumputor not the screen. Hello it's a laptop, how do you use it without the screen. Wouldn't you think the screen would be part of the warranty? Why sould I have to pay for something I didn't break. What do I do, it wasn't dropped. It never leaves the house. They said it was abused. By who dust mites? Had my Toshiba for 5 years, dragged to school work etc. never a problem. It was brand new!!!!
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2 comments
#150726

Yes I read the warranty. How do you use a laptop with out a screen?

They sell it as one whole unit.

Sould have one warranty. Why build a computor with a product you don't believe in?

#148707

Have you even ready the warranty agreement? I suggest you do. Then I am sure you will request this post to be removed.

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ID
#182728 Review #182728 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$500
New Reviewer
Hewlett Packard - HP Notebooks with Overheating Batteries & Integrated Web Cam that
Hewlett Packard - HP Notebooks with Overheating Batteries & Integrated Web Cam that
Hewlett Packard - HP Notebooks with Overheating Batteries & Integrated Web Cam that
Purchased a New HP Pavilion Entertainment PC Notebook with Integrated Webcam, Model# dv6910us, July 2008. Did not purchase an extended warranty because thought "HP" was a dependable brand that would last at least 3 years at which time most people purchase newer and...
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5 comments
#1906760

There is no time limit for a battery not to burst in flames if you are the original user. If HP doesn't think the same way contact the store where you purchased the HP laptop and tell them.

Just remember that lithium batteries have a specific operating temperature. They are very inefficient in cold and very hot weather.

If you followed the manufacturer's instructions and unplugged their laptop when the unit was not being used and followed their instructions on charging and using their battery you're on solid ground. If they request proof of purchase then do your best to have one.

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ID
#180971 Review #180971 is a subjective opinion of poster.
Location
Jacksonville, Florida

HP dv2815nr

A little less than two years ago, I bought a Hp dv2815nr model laptop and to date it has stopped working completely. All the power lights come on, but nothing else happens, screen remains black and it doesn't even sound like it's booting up. Took it in to Best Buy and was told it could be hardware problems. Took it to staples for a second opinion and was told the same thing. My research indicates that other people are having this same problem and it occurs after a year of ownership and the warranty has expired. This sounds like a manufacturer's problem that brand faithful consumers have to bear (my cost to repair - $600+).
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4 comments
#316723

I've had my laptop screen go blank several times during the first year. I wound up having to take the battery out and reboot.

#214061

i have an hp laptop with an integrated cyberlink webcam which i never used

i decided to start using it and it wouldnt work so i decided to upgrade using a patch

on the actual webcam

now its completely dissapeared from my file

and i dont have it anymore :cry

#140755

Dear Mulch, I am so sorry to find so MANY people who have been taken by Hewlett Packard's Substandard Computers. Below is my somewhat similar problem. God Bless and stay away from HP products like I will from now on and keep WARNING others! Roxi

Purchased a New HP Pavilion Entertainment PC Notebook with Integrated Webcam, Model# dv6910us, July 2008. Did not purchase an extended warranty because thought "HP" was a dependable brand that would last at least 3 years at which time most people purchase newer and better notebooks when it dies. I was wrong to put my faith in Hewlett Packard's product!!!

Right after the "1 Year" Warranty expired, approx 2 weeks out, problems!!! battery would get so hot that it would shut down the notebook and we couldn't even power it back on until late the next day! Searched online and found numerous other customers with the same problem dating back at least a year and a recall on their "select" battery packs had been issued. My particular batter pack; "65035N7B7W7S6N " is conveniently for them not on the list!! For my family's safety against the reported "fire potential" I had to completely remove it and use outlet power. So I have an open back notebook for dust to collect in, yay!

Very "Popular" problem #2! Notebook cam with an integrated webcam; Cyberlink Youcam. Again, shortly after that famous 1 year warranty; No Webcam ability Anymore! It simply disappeared!! Don't know if the overheating battery burned something or what But I simply keep getting the message that "no webcam is detected!" Looked in my computer devices..not there! The driver is simply gone! Found countless other customers online with same problem so why is Hp Not Listening and correcting their substandard notebooks?!

Furious, I finally called HP's US Tech Support at 1 80*-***-**** today 5/5/2010 after months of researching online to try to see if they offered an updated driver for the disappearing one, patch or something. I also kept checking and waiting for my dangerous battery to be listed on the recall list...to no avail!

After finally getting past the Tech Support guy who was offering me a discount from $300+ to $290.00 to fix my $760.00 notebook! I finally was connected with a "Tech Support Manager." His name was "Shawn" and he was just as useless as the tech guy! He again said that since I had not purchased an extended plan "they would Not fix it for less than the $290.00 and that was the Best he could do!!!"

What?! Me pay to fix a laptop that was substandard to began with? Stay away from Hp Notebooks. My 7 year old Dell Desktop has not given me any problems other being , naturally, a little slow due to age! My opinion of this scam is that Hp wants you to buy the extended warranties so that they can continue to earn money off suckers like me who buy their substandard notebooks with warranty work. Isn't it just a little "eyebrow raising" that the problems began to occur 2 weeks after their Warranty Expired? Hmmmm! I Will Never Buy another Hp product and make sure I let friends and family know to avoid them as well! In these economic times who has the money to go out and spend another $760.00 on a new laptop? I don't.

I found numerous stories online during my research on the above 2 problems as well as others where HP's products are concerned. If you have had similar issues, please join me on "*** Consumer." I will be creating other website complaints like this so that other pissed off consumers can come together and perhaps go after Hp in the form of a class action lawsuit to replace our poorly made products that they refuse to stand behind! Join me her or on my other web pages!! Thank You!

#137968

HP installs a virus with a countdown clock that starts counting down as soon as you turn it on the first time. The clock reaches 0 the exact same second your warrenty run out.

This is a well documented problem with HP I documented at www.iamsuchastupidmorontobuyahplaptop.com

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ID
#179989 Review #179989 is a subjective opinion of poster.
Location
Fort Myers, Florida
Product
Hewlett Packard Laptop
New Reviewer

Hewlett Packard

In Jan 2010 I brought a Hp computer and within 2wks the computer came live. It started to restarting it self on it own for no reason. call Hp to fix it, they said they fix it. In March the computer would not start call Hp, they say the computer need to recover. and I need a recovery disc.I purchase disc`s from HP call to help recover computer. now computer will not except my printer or any other software.Hp say it a software problem the recovery disc knock out some drives. but since my Hp printer in not under warranty they will not fix the drives that recovery disc knock out. and you cant download drives of internet.
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5 comments
#214058

i have an hp notebook and an integrated

cyberlink youcam,which i never used until now ,it wouldnt work so i decidedto try upgrading it ,with a patch on the actual webcam ,it uninstalled and now it has competely disappeared im just left with an empty file

#162304

I know the feeling. Bought HP Pavilion with Vista 11/07 ("the Lemon"), in 3/08 the hard drive failed. They sent me a replacement of a slightly different size, so the front cover never fit back. Later, tech guys at the bigbox "office superstore", where I bought it, couldn't figure it out either.

Then, in 11/09, it started showing a blue screen with writing about a "crash dump"; that's when I took it to the store for reactivation via recovery disks. That worked for a couple of months, then the blue screen started again. When I did get the PC to work, it took 5-10 minutes to boot up. I called or emailed both HP and Microsoft, and the techs were good at giving advice which would have worked on a functioning machine, but not this one. E.g. they'd prescribe an 8-step procedure, and the machine wouldn't respond beyond Step 3.

3/10: Now the machine told me the "product code is invalid" and the "Windows version is not genuine." Thanks. The blue screens would appear, and then the machine would reactivate itself--taking 20 minutes each time. Finally, 4/10, it didn't even start, except to tell me about the "boot disk failure."

I bought a Mac.

#140756

Hi Mulch, I am so sorry to hear of your problems with HP products. It is NOT uncommon sadly! I am so sorry to find so MANY people who have been taken by Hewlett Packard's Substandard Computers. Below is my somewhat similar problem. God Bless and stay away from HP products like I will from now on and keep WARNING others! Roxi

Purchased a New HP Pavilion Entertainment PC Notebook with Integrated Webcam, Model# dv6910us, July 2008. Did not purchase an extended warranty because thought "HP" was a dependable brand that would last at least 3 years at which time most people purchase newer and better notebooks when it dies. I was wrong to put my faith in Hewlett Packard's product!!!

Right after the "1 Year" Warranty expired, approx 2 weeks out, problems!!! battery would get so hot that it would shut down the notebook and we couldn't even power it back on until late the next day! Searched online and found numerous other customers with the same problem dating back at least a year and a recall on their "select" battery packs had been issued. My particular batter pack; "65035N7B7W7S6N " is conveniently for them not on the list!! For my family's safety against the reported "fire potential" I had to completely remove it and use outlet power. So I have an open back notebook for dust to collect in, yay!

Very "Popular" problem #2! Notebook cam with an integrated webcam; Cyberlink Youcam. Again, shortly after that famous 1 year warranty; No Webcam ability Anymore! It simply disappeared!! Don't know if the overheating battery burned something or what But I simply keep getting the message that "no webcam is detected!" Looked in my computer devices..not there! The driver is simply gone! Found countless other customers online with same problem so why is Hp Not Listening and correcting their substandard notebooks?!

Furious, I finally called HP's US Tech Support at 1 80*-***-**** today 5/5/2010 after months of researching online to try to see if they offered an updated driver for the disappearing one, patch or something. I also kept checking and waiting for my dangerous battery to be listed on the recall list...to no avail!

After finally getting past the Tech Support guy who was offering me a discount from $300+ to $290.00 to fix my $760.00 notebook! I finally was connected with a "Tech Support Manager." His name was "Shawn" and he was just as useless as the tech guy! He again said that since I had not purchased an extended plan "they would Not fix it for less than the $290.00 and that was the Best he could do!!!"

What?! Me pay to fix a laptop that was substandard to began with? Stay away from Hp Notebooks. My 7 year old Dell Desktop has not given me any problems other being , naturally, a little slow due to age! My opinion of this scam is that Hp wants you to buy the extended warranties so that they can continue to earn money off suckers like me who buy their substandard notebooks with warranty work. Isn't it just a little "eyebrow raising" that the problems began to occur 2 weeks after their Warranty Expired? Hmmmm! I Will Never Buy another Hp product and make sure I let friends and family know to avoid them as well! In these economic times who has the money to go out and spend another $760.00 on a new laptop? I don't.

I found numerous stories online during my research on the above 2 problems as well as others where HP's products are concerned. If you have had similar issues, please join me on "*** Consumer." I will be creating other website complaints like this so that other pissed off consumers can come together and perhaps go after Hp in the form of a class action lawsuit to replace our poorly made products that they refuse to stand behind! Join me her or on my other web pages!! Thank You!

#140752

Purchased a New HP Pavilion Entertainment PC Notebook with Integrated Webcam, Model# dv6910us, July 2008. Did not purchase an extended warranty because thought "HP" was a dependable brand that would last at least 3 years at which time most people purchase newer and better notebooks when it dies.

I was wrong to put my faith in Hewlett Packard's product!!!Right after the "1 Year" Warranty expired, approx 2 weeks out, problems!!! battery would get so hot that it would shut down the notebook and we couldn't even power it back on until late the next day! Searched online and found numerous other customers with the same problem dating back at least a year and a recall on their "select" battery packs had been issued. My particular batter pack; "65035N7B7W7S6N " is conveniently for them not on the list!!

For my family's safety against the reported "fire potential" I had to completely remove it and use outlet power. So I have an open back notebook for dust to collect in, yay!Very "Popular" problem #2! Notebook cam with an integrated webcam; Cyberlink Youcam. Again, shortly after that famous 1 year warranty; No Webcam ability Anymore!

It simply disappeared!! Don't know if the overheating battery burned something or what But I simply keep getting the message that "no webcam is detected!" Looked in my computer devices..not there! The driver is simply gone! Found countless other customers online with same problem so why is Hp Not Listening and correcting their substandard notebooks?!Furious, I finally called HP's US Tech Support at 1 80*-***-**** today 5/5/2010 after months of researching online to try to see if they offered an updated driver for the disappearing one, patch or something.

I also kept checking and waiting for my dangerous battery to be listed on the recall list...to no avail!After finally getting past the Tech Support guy who was offering me a discount from $300+ to $290.00 to fix my $760.00 notebook! I finally was connected with a "Tech Support Manager." His name was "Shawn" and he was just as useless as the tech guy! He again said that since I had not purchased an extended plan "they would Not fix it for less than the $290.00 and that was the Best he could do!!!"What?! Me pay to fix a laptop that was substandard to began with?

Stay away from Hp Notebooks. My 7 year old Dell Desktop has not given me any problems other being , naturally, a little slow due to age! My opinion of this scam is that Hp wants you to buy the extended warranties so that they can continue to earn money off suckers like me who buy their substandard notebooks with warranty work. Isn't it just a little "eyebrow raising" that the problems began to occur 2 weeks after their Warranty Expired?

Hmmmm! I Will Never Buy another Hp product and make sure I let friends and family know to avoid them as well! In these economic times who has the money to go out and spend another $760.00 on a new laptop? I don't.I found numerous stories online during my research on the above 2 problems as well as others where HP's products are concerned.

If you have had similar issues, please join me on "*** Consumer." I will be creating other website complaints like this so that other pissed off consumers can come together and perhaps go after Hp in the form of a class action lawsuit to replace our poorly made products that they refuse to stand behind!

Join me her or on my other web pages!! Thank You!

#135451

Can you download an apple from the net?

Why did you buy a HP computer? Please fill me in on your "logic" behind that.

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ID
#179103 Review #179103 is a subjective opinion of poster.
Location
Forest Hills, New York
Product
Hewlett Packard Printer
New Reviewer

HP Printers - Customer Service

HP Customer service does not honor the listed warranty as stated in their booklet. They are going to replace my newly bought defective printer with a refurbished unit. This is unacceptable to me. It is going from bad to worse. Their third level customer support snubs their customers. They are telling me either take a refurbished printer or we close the case. I have opted not to replace my newly purchase unit with a refurbished one. I am pursuing the matter through Better Business Bureau. Apparently, there is not another layer of customer support to contact. They will not even record the conversation to document your complaint for later referral. It is very disappointing to see a big American company go down hill like this. Extremely disappointed at their policy and customer support conduct.
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4 comments
#416036

Just bought an HP printer all in one.. It requires a usb wire to set it up..

It doesn't come with it! Say's "you might need to buy one"!

It's a $2 wire for *** sakes.. and is useless without it...

#329065

I bought an HP wireless all in one e-printer. It never powered on.

I suspected that the power supply is faulty because it's indicative LED dies immediately after plugging in. It also shipped without the usb to connect it to the computer, which is one of the steps to set it up. I have been writing to HP, at a gap of 2-3 days and I have no heard back after the first email in which they asked me to practically repeat the problem and the steps I took to correct it. Since I worked at an IT customer service center in America myself when I was in college, I actually had sent them a well documented report with all the steps I took, the troubleshooting and conclusion...which is exactly what they asked me to state in their response....

After which I never heard back.

I have a brand new printer that doesnt power up, an HP "CarePack" which i purchased with the printer for situations like this, but so far absolutely no support. Still running to Fedex to do my work every few days....

#284236

New hp estation purchased in Jan.2011, scanner did not work upon arrival. I called tech support took over an hour on the phone with them to confirm scanner does not work said they would send out a new one should take 12 days.

I never received a new printer called back, they said if I want a new one not refurbished I had to pay for it and that they will reiburse me the day the shipping label is used to ship defective one back. 2 weeks pass they never refund by credit card. I have shortened this story it actually took about 15 calls and at least 4 hours. After 3 phone calls about getting reimbursed I finally called my credit card co.

and disputed the charges, I have not heard from them and the charges were taken off my card. As of today new printer is not communicating to pc.

Terrible customer service and the products are not what they used to be. Customer service also cant speak good english.

#275533

:(

HP 4500 multi-function printer:

I am another angry consumer. I have used HP printers for over 10 years and never had a problem. I recently purchased a new multi-function printer (my third from HP) and it quit scanning, faxing and copying. Tried everything they suggested and was told they would replace the printer (this was in February 2011). They said they would send me a new printer with a return label for my old printer to be returned to them. No new printer has arrived. I call to find out what the delay. The delay is that I have not sent them my old printer. I explained to them that I was waiting for the new printer and shipping label from them to return the old printer. I was told I must return the old printer and pay for shipping before they will send me a replacement. I said I don't even have a shipping address to send the printer. CS gave me the shipping address. I asked who was paying for shipping. They said "you are". Shipping will cost as much as a new printer. Now what? I guess I will never purchase an HP again.

I also own a printer supply store. I will not longer recommend HP printers to my customers.

Canon you probably have a new customer who purchases a multitude of printers.

What ever happened to good customer service?

Also, I hate being directed to India for CS. Half the time they can not understand you and I can not understand them. I feel sorry for them. I am irate and I take it out on some poor guy doing his job in India.

I think I had better go to anger management and HP needs to go to how to treat a customer who needs "help". If you tell a customer you will replace their unusable item, then replace it.

I am from the old school "Customer is usually right".

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ID
#179046 Review #179046 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Hewlett Packard Printer
Loss
$399