Diane M Vwz

Put new ink in printer is not working

I called your company he told me to hold on he would give me somebody to talk to because I am a 74-year-old woman and I have trouble with all this text stuff I did not get put through that I got put through whatever this thing is I put a new cartridge in the machine didnt work gave me a message HP recommend you have a replacement available to install when you print quality is no longer acceptable then theres an OK I push the OK in the OK does not do anything and I cant print I need to get printing done today I dont like whats happening with this I will never buy another HP if this is whats gonna happen I shouldve kept my old machine that worked greatIts asking for pictures and stuff I dont know what to do this is really really not good

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Preferred solution: Help

Anonymous
map-marker Houston, Texas

Can't get online with my computer

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Was not able to talk to any humans. *** poor tech support. Will never purchase another HP product. I wouldn't have called if I didn't need help.
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User's recommendation: Don't buy a HP laptop.

Anonymous
map-marker Houston, Texas

Terrible exchange process

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Ordered in 11/2020. Received item a month later. Item came with broken screen. Called multiple times (on hold on avg. 90 min. to 2 hrs) to speak to someone. A payment is required to process the exchange (what the...). Paid and received new order # and wait for 2wks w/ no response. Contact HP again and was told order number not found (what the ...). It's now into 2 months w/out any resolution
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User's recommendation: Don't buy HP product/service

Anonymous
map-marker Gunnison, Colorado

MOTHER BOARD

They run a bios upgrade on my computer causing my computer to stop operating cannot be fixed by a tech and will do nothing for me. I cannot locate a mother board for that computer.
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User's recommendation: Don`t buy HP.

Don H Lwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Printer Ink not available for 4 weeks

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I have been unable to purchase ink cartridges (902) for my HP Office Jet Pro. Been to Walmart, Best Buy, Staples and Amazon. Retailers report they still don't have product in their distribution system yet. Have spent hours on line trying to find out what the problem is and when it will be resolved. Customer support site virtual assistant and chat is useless. I run a business and this issue is unacceptable. HP needs to provide some sort of compensation for this interruption.
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Preferred solution: Let the company propose a solution

User's recommendation: Simple------don't buy HP products that will require support

Scott R Ydh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They do not care and out of touch!

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Cooling fan on 80 day old laptop starts squawking. I own four of same model and kids are all involuntarily online schooling. Ends up HP has issue with programming that causes the fan to go over speed and ruin it. They did the reprogram and it quieted it but still sounded bad. Asked for new one, surprise, not going to happen. Daughter is at top of her class asked to rush shipment they said ok. 5 days later box and labeling show up to send it to them. They send an email on 6th day saying they have not received it yet. I was not going to complain but the email saying where is your computer the day after the box shows up after 5 day, hit me very wrong. Do not say you are rushing the return box to the customer and send it the slowest way possible. Then insult customer asking where is it.
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Preferred solution: Replace computer ASAP

User's recommendation: Very simple, do what you say and at least try to make customer happy.

Anonymous
map-marker Inverness, Florida

Trouble shooting office pro 8610

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I still haven't been able to get the printer to function. Keeps telling me the printer head is defunct and i understand a replacement is about $100.0 which is an absurd price.
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1 comment
Janet P Cta

I am not surprised that so many people have been fooled into buying an HP product. All of us were believers now we are suckers. FIX IT!!!!!!

Uwill N

Your company is worthless\

I will never buy your product again, it is worthless can't print unless you give them a credit card. Can not get ahold of tech without going through a bunch of useless questions.
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Preferred solution: was looking for solution, but can't get in touch with anyone because of the stupid questions they have on a virtual robot

User's recommendation: never to anyone will recommend to never buy your product

Ever Ten
map-marker Ellenwood, Georgia

Connection of printer

I can't get my printer online to print.i you (HP) want me to pay to help me get it online. I already pay for ink that I can not use because my printer is off-line.
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Helen H Qho

Can’t get help for my problem

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Cant get virtual agent to resolve my problem. Just want to get an ink cartridge that I purchased sent to me.
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Pros:
  • Good product most of the time
Cons:
  • No assistance

Preferred solution: Deliver product or service ordered

User's recommendation: Will not recommend service

Anonymous
map-marker Ashland, Oregon

Malfunctioning HP printer told me to

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After 45 minutes on hold. They guy answered and hung up on me!! Printer still broken. I have 2 small children and haven't had time to call them back.
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Lorenzo D Gbh

HP Instant Ink

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Please avoid this product. It will drive you nuts. It sounds great, but if you go over your print limit, you get whacked with big fees per page ($0.10/page). So, after getting whacked for $10 (on a $2.99/mo plan), I decide I need to just go back to the old way, and buy my own ink, because I hate trap-door subscription plans and surprises that come with it. Well, try to cancel. Good luck! I eventually had to stop the credit card authorization with my credit card company. Then the machine stops working with ANY ink. Then I double dare you to try to actually talk to a human! I eventually did, when I called corporate and informed them that I had sold all my HP shares, and am about to take a sledgehammer to the 6 month old printer I have and go buy me a Cannon.
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Loss:
$300
Cons:
  • Costly
  • No help

Preferred solution: Nothing. Leave me alone, or call me when you are out of the subscription business.

User's recommendation: AVOID

Anonymous
map-marker Potomac, Maryland

Bad experience!

We also have bad experience with HP Spectre 360! Machine #1: trackpad stopped working with 2 weeks of purchase Machine #2: replacement by the retailer. Problem with machine heating and fan noisy. Problems within factory warranty time. Machine #3: replacement by HP, said something like product fault with battery. Now 26 months into it, computer does not even power up... Seriously???? HP gave me a part number for replacement battery that I cant even find on HP website and now I have been on hold for almost 2 hours... waiting for someone to answer so I can order replacement. Cost of computer- about USD1500! Just had the opportunity to talk to a sales agent who didnt even want to talk to me!!! Go HP service and support! This is so disappointing.
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User's recommendation: Think before you buy HP!

Anonymous

Warranty

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When people call you companies, we want to speak with an associate right away. Nobody wants to go through 20 steps to speak with a human being. I know laptops don't last forever, but I thought your product would at least last longer than 2 years.
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Loss:
$350
Pros:
  • No pros

Preferred solution: Let the company propose a solution

Katherine W Pgz

ZERO way to get to Live support...or chance at a case #

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This is infuriating. I bought an HP printer that my Mac cannot install because the software is out of date that HP provides on their site. Then they don't recognize the Serial number I took off the side of their printer. There is NO way to contact anyone on the issue. I have tried. Chasing my tail for 3 days. Planning to return and hope I can resist throwing it through the window at Best Buy for not warning me about them.
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Loss:
$120
Pros:
  • Looked like a good deal with lots of good features

Preferred solution: Let the company propose a solution

User's recommendation: Go elsewhere unless you are an HP tech.

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