Hewlett Packard Reviews

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HP does not honor warranty issues

My wife has bought an HP Pavilion DV6448se Notebook PC. One month ago its wireless adapter simply ceased working. I started to search for a solution in internet and have faced hundreds of similar complaints in different computers from HP. All of them had their wireless adapter, a Broadcom board, failing to work. People complained that HP did not find the problem or it offer temporary fixes and always charged for it until it finally recognized the computers had a problem. In the webpages http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c0130****#c0130****_dv64 and http://h10025.www1.hp.com/ewfrf/wc/document?docname=c0108****&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN, HP offers to fix some of these computers for free if a BIOS update does not solve the problem. I performed the update and my wife's computer continues to have the defect. Since it is included in the list of defective computers, I have contacted HP to get the problem solved and have been informed the Limited Warranty Service Enhancement has expired in September 2009. To make things worse, we have bought the computer in the USA, but we live in Brazil. Even so, I believed HP would make the right thing and offer us a fix for the computer for free, once it knows the motherboard has a problem and it should be replaced. It didn't, or else, HP chose to charge me US$ 259 for getting my defective computer fixed. And to get it fixed for something that is its responsibility, not mine. The fact its Limited Warranty Service Enhancement has expired in September 2009, something that is not stated in these webpages I have found, does not eliminate the fact HP has used defective motherboards in its computers. And that it admits having done so. This is why I have decided to get in touch with all consumer protection services I am aware of and to warn people about the risk they are getting into when they choose to buy an HP product. The company first pretends it has nothing to do with the problem, then offers solutions that do not solve it, sometimes charging for them, and finally admits the problem, but offers limited free services for getting it fixed. Worst of all, I have read some reports the so called fix has not fixed anything. I was a regular HP client and have another computer and a printer from the company, but will never buy an HP product again. And I will also advise everyone I know not to do the same, since the company does not honor the quality we expect from it. Nor in its products, nor in the treatment its consumers deserve. All the best, Gustavo Henrique Ruffo
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ID
#178838 Review #178838 is a subjective opinion of poster.
Location
Rio De Janeiro, Rio De Janeiro
Loss
$259
New Reviewer

HP In Home Warranty is No Warranty?

HP In Home Warranty is No Warranty? A sad tale of woe…. I bought a high end customized HP desktop in Jan 2009. It was an expensive system costing more than $1500. (Quad Core, 8 gig ram, RAID0 drives, 1g NVidia graphics card, Vista x64, 3 Year In Home Warranty). In Feb 2010 I began to have intermittent hardware problems. Sometimes my USB devices (keyboard, wireless mouse, wireless headset and webcam) would not be recognized when the system started up. A quick workaround was to unplug any of the failed devices and immediately all the other devices would be recognized and then re-plug in the one device and it would be recognized too. By March the failure rate got to about 60% of the time so I called HP Tech Support and thus embarked on a long and tragic series of phone calls. First Contact My first contact was with "Sam" and it went very well. He seemed to understand the problem and even though I had already run all the diagnostics that came with the PC he ran them again. He uninstalled/reinstalled all the devices and drivers. Finally he pronounced that it was a CMOS problem and that it was not a software problem as the system was not recognizing the devices on startup before Windows even got initiated. He instructed me to change a CMOS setting and said that should fix the problem. If not, to call back. (Sadly, I would never get to talk to him again) Next Contact and Ad Nauseam My next call was to inform "Sam" that the fix had helped but it did not completely fix the problem. The failure rate was 25%. This call was THE BIGGEST MISTAKE! I still did not understand that I would never be re-connected with the same TS Agent EVER! Each time I called in I would get a new TS Agent and the entire history would be repeated. The words "We have a Global Routing System" means – if you find someone who can help you DO NOT HANG UP – glue the phone to your ear and hope the Tech doesn't have to go home anytime soon. So, "Grace" was next in line and I began to "learn" how HP TS really works. It doesn't matter who you talk to the Script is the same: Always. Each tech will redo all the tests that the previous tech did even though you inform them that those tests have been run. You will spend about 3hrs doing this every time you call in. Next you will be asked to run a short test (2 min or so) followed by a long test (1+hrs). At which time you will be told that the Case will be documented and to call back when the test is completed. When you call back the entire process will be re-done from the top. When all the tests have been done (over and over) or you begin to complain you will be told to "reset to factory defaults" – which means you will lose all your data. Now is the time to panic and backup the system. When "Grace" said "to reset to factory defaults", I asked her how would a Windows Reset help a Hardware Problem? The reply: "Theres's chances…" This is the ultimate mantra of HP Tech Support. If there is no SPECIFIC error or you get to "Line 10" of the Script you will be told to "reset to factory defaults". There is no way around this and you cannot get transferred to anyone else… all you can do is call back and get a new Tech and repeat the process. Once they put in the Case that you've been told to reset to Factory Defaults, nothing else will happen to your case until you do. Even if you protest, it will not help – Factory Defaults or Take a Hike Bud. So… still believing in HP, I backed up my system (2 full backups + Differential + straight copy of my Docs folders) and called back in. The tech I talked to, guaranteed that this reset was absolutely necessary and when done I would never have this USB problem again. I sort of guessed this was a "whopper" but I went along with misgivings. It took only a moment to do and the tech even helped me start the restore for my data files. The next morning my system was at the desktop, I clicked "login" and Windows immediately "logged me out" back to the desktop. I could not log in at all. Another panicked call to HP TS at which time the first ticket was "closed" and a new ticket was opened. I asked why they closed the first ticket and they said that the USB problem was "fixed". I told them the problem might not be fixed because I couldn't even login to try it out. Next lesson from HP TS: new tickets. A new ticket will be assigned whenever something changes or they just feel like it. From the many phone calls I've made the Tech never sees that there were pre-existing tickets. Unless I give the old case numbers they simply don't know who did what, where, when and why. They will often tell you that they are updating the case notes but the next tech either doesn't read them or they don't exist. After days of struggling to recover my system another Tech said the "reset" was done incorrectly and that I had not followed the directions properly. The original tech was very specific and had told me to connect all of my USB devices (keyboard, mouse, headphones, webcam) before he did the reset (since it was a USB failure). This new tech said – No only the keyboard and mouse… Do another Factory Reset. I finally gave in because no one was willing to help me recover anything. The system was brain-dead again. After this reset, I only restored part of my documents folders (I did not restore my music files). I had to reinstall all the updates from HP and Microsoft. This did not go well. I could not get HP Update to work. There were loads of errors and problems so I decided I had nothing to lose I redid the Reset Again. The Last Gasp This time I did not restore anything. I spent 24hrs installing HP and Microsoft Updates. I did them 1 by 1. I checked the registry each time for errors, I did a manual restore points for good baselines and backups for the registry. The system was CLEAN. No logged errors anywhere. Updates done, virus checker working and system scanned. Ironically: the USB problem still existed but re-plugging is not so bad a workaround and as before no tests report any errors with the USB drivers or devices. And it is only on boot up or restart – there has never been any failure while using the system. I downloaded a fresh installation of the One and Only Application I use this system for. I installed the software. Again there were no errors. I ran the application and my system FROZE. My screen turned black with red dots and nothing worked. I rebooted the machine and check drivers and software: all seemed ok. I ran the program again and my system froze and now I had blue lines on the screen. When I rebooted there was a BIG RED message that the RAID had failed on one drive and to call TS. I got the system to the desktop where the RAID box indicated a driver failure. I called HP TS for help. With the instructions from HP TS I rebooted the machine and this time there were TWO red messages that the RAID had failed on both drives. I got to the desktop and the HP TS Agent was able to connect to my system. I watched as he looked at the drive messages and he even tried to just "reset the message" – which removed the message from windows but did not repair the RAID. He then ran a video test which froze at 11% and booted him from the PC and froze the system again. He gave me a new case number (closing the old one) – and asked me to run 2 long tests on the drives and to call back when they were done. Now the plot thickens… I ran the tests and called back. I got a new TS Agent, I gave him the case number, the results of the tests. At last he said he would connect me with someone who could fix the problem. The following sequence happened: "¢ I am updating the case notes… "¢ I am transferring you to another department… "¢ ring ring… "¢ "Hi my name is…" "¢ CLICK DISCONNECT (Time: @1:15pm) By 1:30pm I had gotten connected to ANOTHER TS Agent who started again at Line 1 of The Script. I explained I had just gone over everything with another Tech and I was being transferred to another department when I was disconnected. Could he please complete the transfer? And two guesses: Line 1 of the Script said RUN TESTS and that was that. He could not or would not transfer me and said he was "reading the case notes". I was placed On Hold and I was told he was updating the case notes – I asked him what was he updating? He hadn't done anything! all I needed was to be transferred! Back on hold; 30 min later Real-Life Happened and I hung up. (Time 2:00pm) When I was able to check my email on a different pc I saw the following message: 1:49 PM We are closing ticket as we have not been able to reach you. Kevin WELL!! I was shocked! I am on hold at the same time they are closing my ticket! Now it gets stranger and stranger… The next day I get a call from the HP TS Agent ("Shyman") that was the one who dialed into the PC and saw the RAID errors and Graphics Card error. I was surprised to hear from him and told him about what happened the day before. He check and said the ticket was still open and non one had added ANYTHING to it – no notes that I'd called in, no notes that I was being transferred – nada. He told me I need to call BACK to HP TS and this time I WOULD be transferred to someone who could fix the system. He said since he had called me, he could not transfer me to "whomever" and that this transfer can only be done if I call back. I questioned him about this and he assured me several times that if I call back SOMEONE would help fix my system. It is now over 2 weeks that my PC has been dead (April 2010). So, here is the moral of the story. 1. HP In Home Warranty is for Hardware Problems. Unless a specific hardware problem is found and an appropriate error code determined – no one is coming to fix your system. 2. If you have an intermittent error or a failure that cannot be determined by their onboard tests – no one is coming to fix your system. 3. You will be asked to run hours and hours of tests, over and over. Each time through the loop you will have to run the same tests. 4. Regardless of what kind of problem you're reporting, you will be told to "Reset to Factory Defaults". Nothing is going to happen until you do this. 5. There is no way to get out of the "Loop". The Script is Fixed. There are no exits and no Level 2's or Level 3's. There may be "I'm discussing this with my manager…" but you will not get out of the loop. 6. You will never connect to the same HP TS Agent again. Unless they call you, you cannot reach them. They will call 1 time and close the case. 7. In the End: Everything is a "software" problem. Devices, Drivers, Windows, Device Failures are all software and are not included in the warranty. Even system devices like USB Ports are "software" and not covered. In the mean time I've ordered another PC from a competitor. I did place a courtesy call to HP Sales to tell them about my experience. I talked to a very nice salesperson and we discussed the situation. I told her that I know there is nothing she could do about my problem but this Tech Support System is killing their business. I gave her all the info she needed to bring it up with her sales manager. She was not aware of how awful their procedure is. This is not the fault of the Tech Support Agents – they are bound by a script and procedures. I told her that I was dropping another $2K for a replacement machine but I was not going to buy from HP. This in turn hurts HP overall. And the worst part is that HP never had this kind of reputation in the past. Their machines where always of the highest caliber and for the year my PC ran I had ZERO complaints about it. It was fantastic. But now it is dead and no one is coming to my house to fix it… I'm going to call back to HP TS now and see what happens about my broken system… Update 4/9/2010 Same circus different clowns: Well, I did call back and the only thing different where the names on the TS Agents. This time I spoke with "Kirit". He was SO enthusiastic when he answered the phone: "Please be assured when I hang up the phone your PC will be running better than ever!" – Poor "Kirit" – a noob and caught in the middle. I think he really tried and if he could have, he would have sent the repair team out. Of course I asked "Kirit" to transfer me (never ending hope) and he said he could not – Line 1 is Run Tests and he had to do that. I did ask if it was even documented that I was to be sent to Hardware/Repair/Nirvana. Poor "Kirit" acknowledged that "Yes, "Shyman", the one who ran the tests when the graphics card and RAID failed and had called me to ask me to call back in and that someone would "fix the problem, had in fact documented that I was to be forwarded to hardware." Unfortunately, for "Kirit", Line 1 is still Run Tests and he was stuck. Somehow by an Act of Vishnu, Kirit got his manager: "Subbu" and "Sam from Hardware" [not to be confused with Sam from Tech Support] to at least relay messages to me. There was never a question of my speaking with them directly and poor "Kirit" had to play messenger-boy. Of course, nothing changed. Line 1 is Run Tests. Line 2 is Reset Software. This time they wanted to re-install the RAID software (thus masking the error condition). For over an hour "Kirit" dutifully relayed messages back and forth. "Sam-From-Hardware" relayed there was nothing wrong with the PC because all the tests ran OK. Well, since the PC is dead they cannot run any tests and when the PC was running of course all tests would run OK. It's sort of logical but as someone said, this is not about logic. I did point out that when the original problem happens you cannot run any tests because the keyboard and mouse are not recognized and so by extraction you cannot type or click on anything. Once these are reset then you can click and type and all is right with the world. I did point out that they had run the graphics card test and it froze at 11%. You cannot run any tests when the system is frozen and when you reset you may or may not get an error. But that does not mean that the frozen system is "not failing" and sort of by definition a frozen system has failed. I did point out there is nothing that I as an end user can do to cause a RAID to fail. I run Vistax64, IE8 and my application. This is not the cause of the RAID failure. And of course if you reset the RAID you can very nicely mask the error condition but that does not mean that the system is "not failing" and if your RAID fails you are not going to be running much because well – the RAID has "failed". I did point out that their own techs have verified all of the above and run the tests that they could before the system froze up. I did tell them that I would run all their tests and re-install the software IF they would send out a new system board, couple of drives and a new graphics card. I told them that re-installing software on failing hardware is not going to fix anything. I could "hear" sputtering from "Sam-from-Hardware" and a bit of choking from "Subbu" at the very idea! In the end, poor "Kirit" said his manager "Subbu" would call me in 15 minutes. I think time in India is on a grander scale than time in the USA because, just like the last time I was told a manager would call, all I got was Dead Air. Of course, I cannot understand WHY HP would want to run their business this way? It doesn't make sense. Someone pointed out it DOES make sense. Here's how: they pay the Tech Support guys a fixed salary – so it doesn't matter how long they talk or how many times you have to call in – that cost is fixed. If you have a specific hardware problem they can send some guy to jam a card in the system and they are done. BUT if you have a cascade failure or an intermittent problem or something that is not "ezpz" then it's in their interest to NOT repair it, mostly because it is likely to happen again. It's much better to stonewall until you give up and buy another PC. Then they get to close the ticket and they no longer have to support an unstable system. And as far as my $2k – that's a joke to them – it doesn't matter one bit to their bottom line. Even if 100 or 1000 people don't buy a PC from HP there are millions of others who do or will – so I'm just collateral damage to them. The sooner I give up, the sooner they can write-off the issues, close tickets, boost their quarterly stats and show they have resolved everything because I no longer contact them. So, it does make sense in a strange way. But bordering on the absurd: Each time I was placed on hold I got to listen to the HP ad about how their In Home Warranty Service would fix any problems you had. It was SOOO bizarre.
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ID
#177801 Review #177801 is a subjective opinion of poster.
Location
Fresno, California

HP Refuses To Honor Warranty - AFTER Long Ordeal

Someday soon I'll post my whole story to the Internet. I have pages upon pages of notes- over the last two and a half months, I have had a HORRIFIC experience with HP Customer Service. Bottom line, however, is that the LCD on my Pavilion laptop failed. Took forever (and nearly 50 or 60 phone calls) to get it sent in to a repair facility. After mind-numbing headaches, I thought the problem was solved. Not so: HP declares that its not the LCD's problems weren't their problem, and that I had somehow caused a mysterious problem myself. No warranty coverage, despite my meticulous care of the laptop. HP doesn't honor its warranties - and pushes repair costs off on the customer. My story isn't an isolated case - remember, this took upwards of 7-8 hours ON THE PHONE to even get to THIS point. I spoke with both their locations in India, their location outside Manila, their Ontario location, and their Palo Alto location. I'm a professional with degrees in computer engineer, and I'll never by an HP product again. Their large size has convinced the corporate executives that they can shave costs with poor customer service. Don't be a victim, avoid HP until they reinvest in their customer service.
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ID
#170291 Review #170291 is a subjective opinion of poster.
Location
Arlington, Virginia
Product
Hewlett Packard Laptop

Hp Buyer beware!!!

Hp Buyer beware!!! Purchased a new hp Pavilion for my Daughter for her first year of collage, it did not even last the first semester and it crashed. Six months and the machine is broken, what the ***, what a piece of junk. The only thing worse than the junk they make is the scam they are running saying it is under warranty and what great customer service they have, "I'm sorry," "Don't worry""I'm sorry," "Don't worry". Not only have they promised a box twice to send this machine back for "covered repairs" they keep changing the number to check on the whereabout of said box, then when you have to call back to check why you can not use the number and why the box has not arrived as promised, they say "for the record the order is to days date, you will have the box in two days, "I'm sorry," "Don't worry""I'm sorry," "Don't worry", no it was two months ago dumb ***, and that was the first contact. I am now suppose to trust the sorry osbs to return my machine if I ever get that box. I have good mind to call the local news and burn the *** thing in front of best buys, who is out of the loop because they are as sorry as hp, what a scam. I have a six year old hp that served well, the vary reason I bought a new one, what a mistake, should have done my home work, never agin will I purchase, nor should you, any hp product. I will be contacting the BBB, my local congress man, and possibly the local news and others. The time is now to end the scam these sorry dastards are running. Have we all become so lazy that the only way to make a buck is to rip some unsuspecting young lady off? Hp Buyer beware!!!
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3 comments
#101743

the lure of exploiting an over educated under developed country and state and call it tech support, how may we help u, I’m sorry, I can fix that for you, how may I help you, I ‘m sorry I can fix that for you...and never any resolution...

#101314

I have had problems with hp, will not buy from them agin.

#101283

*** yes!!

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ID
#166677 Review #166677 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Loss
$800
New Reviewer

HP send me a cheaper componen than the one I paid for

I bough a desktop slimline computer at HP.com. I ordered a wirelss N card anticipating heavy wireless use. After 8 months of lamenting how slow the network was, calling comcast, buying a new router, etc... i find out that the computer has a wireless G card instead. When I called, they tried for 1 hour to convince me that I had ordered a G card..... it took almost yelling at them to have them look at the order number instead of the shipping invoice and realize that they made a mistake. Their remediation??? they want to send me a new card via mail, and they expect me (hardware neofite) to disasemble the slimline tower and install the card all by myself (i mean... have you seen this things opened up? they're tiny and all packed up!!). Of course, the warranty will be void, since I have opened the case, not to mention the unbelievable amount of time spent in the whole ordeal. This is the problem #4 I had regarding the same order. 1) The hp mediasmart server they sent me had a deffecive harddrive. This took over 3 hours on the phone and ended up with a new hdd in the mail. 2) when the new drive arrived, they took over 3-4 hours on the phone to "assist" me installng it, instructing me to download diagnostic programs (like i have never installed a network). After 3-4 hours I got frusttated and hung up... i installed the *** thig myself and it works beautifully now. 3) the wireless keyboard and mouse died 3 months into the warranty. This took - again - over 3 hours of arguing, and it ended up with a new keyboard on the mail. The whole wireless card ordeal it's just too too much. I wrote all this while waiting in line. I cannot imagine any fair remediation plan that doesn't involve financial compensation far in excess of the value of the card. Just add up the time spent, the trouble, the expene of the hardware that I bough and come up with your own number.
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ID
#166569 Review #166569 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Hewlett Packard Desktop Computer
New Reviewer

Big disapointment in HP

I should have looked here first, then maybe I wouldn't be so mad. I got my g60 laptop 10 days ago. DVD didn't work at all. they sent a new one and i installed,it. it will play but not burn, hard to make recovery discs when it won't burn. talk to tech support 3 times for a total of 3 1/2 hours, still not working.My computer won't let them in to do it remotely.They keep wanting me to talk to a supervisor, but one is never around. I also hate that you can't get anyone who speaks English.I had them transfer me back to North America and I did get a nice lady named Sherry, but the next phone call I was told they couldn't transfer me, which was bull. I am tired of the delays and asked for a return number, as I am within the 21 days. so I hope they don't mess that up as i have to buy a new one ASAP. What a shame as i really liked HP before all this which is why I bought Hp not another brand in the first place
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3 comments
#143673

:( I hear your pain! I got burned with an HP 6910us Laptop. Lasta couple days passed the *** limited 1 year warranty. Call them and they want ME to pay them to fix it, LOL! I tell anyone and EVERYONE that HP's products are garbage and NOT to waste their hard earned money on it.

This company will eventually falter, it's just a matter of time because they sell inferior laptops and God knows what else. I have a 7 year old Dell Desktop that works better than my slightly over 1 year old HP LapTop!

Hang in there and watch for the day when HP will be begging for a BAIL OUT!!!

#112285

Until HP fixes its overseas customer service:

Skip their India and Philippines locations... call 650-857-**** (Palo Alto, CA) and explain that their overseas locations are a waste. Or call (877) 917-**** x93 (Ontario, Canada) and just keep calling back until they connect you with a representative- they'll tell you at first that your case hasn't been "elevated" to their level, but they CAN see your case history in their computers... don't accept their excuses (if you have a real issue).

Call these numbers to speak with people who (might) help you. Even the supervisors in India and the Philippines confess (if you talk to them long enough) that their hands are tied. Now ask yourself this: do you have a real problem or are you a novice user who just needs minor tech help? If you need minor tech help, call their regular numbers. If you have a REAL problem, or a legitimate issue with their warranties, try the numbers above.

#112280

Skip their India and Philippines locations... call 650-857-**** (Palo Alto, CA) and explain that their overseas locations are a waste.

Or call (877) 917-**** x93 (Ontario, Canada) and just calling back until they connect you with a representative- they'll tell you at first that your case hasn't been "elevated" to their level, but they CAN see your case history in their computers... don't accept their excuses, if you have a real issue.

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ID
#165647 Review #165647 is a subjective opinion of poster.
Location
Livingston, New Jersey
Product
Hewlett Packard Laptop
Loss
$469
New Reviewer

Hewlett Packard

My computer was purchased in 2007 the slimline desktop pc. I have had to have my computer fixed 5 times because HP claims the motherboard is not working properly. I have been patient with them and trying to resolve the problem. What good is the computer to my family and I if it is going out every 3 months to be repaired. I have to argue with the company to get the computer repaired which creates stress and havoc in my life. They provided me a case manager by the name of Adolfh who said he would personally supervise the repair but did not.
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1 comment
#140754

Purchased a New HP Pavilion Entertainment PC Notebook with Integrated Webcam, Model# dv6910us, July 2008. Did not purchase an extended warranty because thought "HP" was a dependable brand that would last at least 3 years at which time most people purchase newer and better notebooks when it dies. I was wrong to put my faith in Hewlett Packard's product!!!

Right after the "1 Year" Warranty expired, approx 2 weeks out, problems!!! battery would get so hot that it would shut down the notebook and we couldn't even power it back on until late the next day! Searched online and found numerous other customers with the same problem dating back at least a year and a recall on their "select" battery packs had been issued. My particular batter pack; "65035N7B7W7S6N " is conveniently for them not on the list!! For my family's safety against the reported "fire potential" I had to completely remove it and use outlet power. So I have an open back notebook for dust to collect in, yay!

Very "Popular" problem #2! Notebook cam with an integrated webcam; Cyberlink Youcam. Again, shortly after that famous 1 year warranty; No Webcam ability Anymore! It simply disappeared!! Don't know if the overheating battery burned something or what But I simply keep getting the message that "no webcam is detected!" Looked in my computer devices..not there! The driver is simply gone! Found countless other customers online with same problem so why is Hp Not Listening and correcting their substandard notebooks?!

Furious, I finally called HP's US Tech Support at 1 80*-***-**** today 5/5/2010 after months of researching online to try to see if they offered an updated driver for the disappearing one, patch or something. I also kept checking and waiting for my dangerous battery to be listed on the recall list...to no avail!

After finally getting past the Tech Support guy who was offering me a discount from $300+ to $290.00 to fix my $760.00 notebook! I finally was connected with a "Tech Support Manager." His name was "Shawn" and he was just as useless as the tech guy! He again said that since I had not purchased an extended plan "they would Not fix it for less than the $290.00 and that was the Best he could do!!!"

What?! Me pay to fix a laptop that was substandard to began with? Stay away from Hp Notebooks. My 7 year old Dell Desktop has not given me any problems other being , naturally, a little slow due to age! My opinion of this scam is that Hp wants you to buy the extended warranties so that they can continue to earn money off suckers like me who buy their substandard notebooks with warranty work. Isn't it just a little "eyebrow raising" that the problems began to occur 2 weeks after their Warranty Expired? Hmmmm! I Will Never Buy another Hp product and make sure I let friends and family know to avoid them as well! In these economic times who has the money to go out and spend another $760.00 on a new laptop? I don't.

I found numerous stories online during my research on the above 2 problems as well as others where HP's products are concerned. If you have had similar issues, please join me on "*** Consumer." I will be creating other website complaints like this so that other pissed off consumers can come together and perhaps go after Hp in the form of a class action lawsuit to replace our poorly made products that they refuse to stand behind! Join me her or on my other web pages!! Thank You!

ID
#164514 Review #164514 is a subjective opinion of poster.
Location
Antioch, Tennessee
Service
Hewlett Packard Repair
Loss
$800
New Reviewer
Hewlett Packard - 1TB SimpleSave external USB Harddrive NOT 1TB
I just purchased a 1TB SimpleSave external U.S.B. Hard drive today and discovered that the drive does not contain 1 terribytes of disk space (as cliamed on the box). The drive only has 930 Gigabytes which is 70 gigabytes short of 1 terribyte. I checked the capacity...
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9 comments
#1006125

Gotta add to the chorus. This is not a misrepresentation.

The format takes up some of the space, leaving less than listed. Normal. Raising this to a higher level will only make you look silly to a larger number of people.

I'd drop it. Consider it a lesson in computer components.

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ID
#164298 Review #164298 is a subjective opinion of poster.
Location
Tallahassee, Florida
New Reviewer

HP Dumps Color Laserjet 3600 Model in Windows 7

Upgraded to Window 7 just to find my fairly new HP color laserjet 3600 (and a number of others aren't supported, as per HP's Windows 7 printer support page http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=346****&prodTypeId=18972&objectID=c0185**** I counted 9 models (some of which have sub models for networking and duplexing) as not supported. I didn't count the supported ones, but must have been several hundred. What is really laughable is that the lowly LJ 2p is still supported ... those are circa 15 years old? Not sure if the 2p is the oldest one on the list, but it is the one I recognized as truly most ancient. My 3600n was bought in 9/2008 and has a manufacture date on 6/2008, its not like I purchased POS laying in someone's warehouse years and got taken by some scammer. Plain and simple ... I don't know when HP first started selling the 3600 and when they dropped, but I just don't understand how HP could do this to a product they actively sold a year ago (and there was a Vista Driver update in 11/2009) yet they support the ancient 2p ... Astonishing !!!!!!!!!! There is HP forum with many people complaining about this and HP has shown not a single peep of recognition about this ... just total denial. Some comments from others in those forums ... * Is this really true and if so, for heaven's sake why? * Ridiculous. * stunned by this decision * This is unbelievable! We purchased multiple 3600n printers just barely a year ago (September, 2008). We have made the decision to upgrade our office computers to Windows 7 (from Vista) and now we find out that our practically still new printers are not compatible. I can assure you that I will NEVER purchase another HP compute or printer... EVER!!! * I was also a bit surprised. * I DON'T WANT TO HEAR BS SUPPORT RHETORIC FROM YOU GUYS ... FIX THIS. I'll admit, the last snip was from my own acidic entry. I also email HP support (besides checking HP's forum) and they claim they are working on it, but all other published info indicates they are not ... so not sure who to believe or what to do accept to make as much noise as I can to goad them into action. So if you own one of these printers ... 1. Don't upgrade to Windows 7 2. Complain to HP in forums or support email! 3. Consider calling your state consumer affairs agency.
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6 comments
#197125

hptech, you are full of it. The HP site directs you to use the Vista drivers, and they don't work well at all.

i sometimes have to go through a ream of paper with error messages to get it to print a page. If I am wrong, please supply the link to WINDOWS 7 driver, not to the page that tells you to just load the Vista drivers.

#177511

The Windows Vista Color LaserJet 3600 host-based driver (version 61.082.61.41) is the supported driver for Windows 7. The driver is currently available for download at the Download Drivers and Software page under the Color LaserJet 3600 Windows Vista link.

per the HP website

#177508

The Windows Vista Color LaserJet 3600 host-based driver (version 61.082.61.41) is the supported driver for Windows 7. The driver is currently available for download at the Download Drivers and Software page under the Color LaserJet 3600 Windows Vista link.

#166693

I too have discovered no Win7 driver for 3600n. Nice one HP. I'll never buy any of your printers again.

#125847

Sorry hptech ... you are full of &%#@%@ and by your username you apparently work for HP and are trying to discredit this posting.

What is posted is a notice that says there are no direct Windows 7 drivers and that one should use the Vista driver. If you search HP's forums you will find postings by me under the name MorePissedOff that the Vista drivers are very flawed and work only in limited cases.

While HP has not said/admitted anything or have taken it back by changing the notice page ... I got an email direct from an HP product manager that they are working on this, but no time period committed.

So here it is 7 months later and HP has not produced a Windows 7 driver and I suspect they never will (regardless of the email I got) so just shut up if you don't know what you are talking about.

I still stick you my advice ... be vocal if you own one of these.

If you don't .. run don't walk to the nearest exit if someone advise to buy HP.

#125841

Drivers for this printer on Windows 7 were released in September. They're out there, right on the HP website.

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ID
#161477 Review #161477 is a subjective opinion of poster.
Location
Newark, New Jersey
Product
Hewlett Packard Printer
Loss
$250
New Reviewer

Hewlett Packard Running a Warranty Scam

Hewlett Packard has purposely caused future problems for their customers, while they tell you you must buy another year warranty, and if you chose not to, the System Repair/Recovery they sent with your computer is a HOAX. The recovery does not work on your pre-installation for a reason. I have proof if anyone wants it contact me at teresabrown210 at the most common free email (five letters _ _ _ _ _, ends in mail). When you have problems, they tell you your computer is broke, it is a KNOW DEFECT that they did not recall or tell you about before your warranty expires, but IT IS NOT. The recovery disc does not install all the way because it takes the administrator password who put together the Recovery Discs. There is no broken part on my computer, but because I didn't purchase another $400.00 warranty year from them, what better way to get that money out of me than to say it is a part and I must send my computer to them, "THERE IS NO OTHER WAY" they said. I messed around with it, I cannot get the installation finalized, but at the login screen, if I do a control/alt/delete, I can logoff their administrator since I do not have the password, and from their set up my own login. Now every time I turn on my computer, I have to go through this same process because they purposely left their adminstrator password out of the installation program. SNEAKY CROOKS! Without the password, it will not finalize the installation, which causes the partial installation to use 9/10 of a 32 GB hard drive, no partitions, and more, It also will not recognize the second dual hard drive without the full installation. Let us not forget, they do not give you a c prompt or ANY WAY at start up to allow you to install from your own copy of Windows to get passed this. Now, if I am being ripped off by Hewlett Packard, why would I ever conceive of sending them more money to fix what should be their responsibility. 1st, the Recovery Disc is defective, second, if it really is a known defect on the computer, why are they asking me to pay? CROOKS! I will never buy from them, or any product of theirs again.
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4 comments
#148212

I have been going through HP nightmares.

Was recently invited to appear live on a talk radio tech program in Los Angeles to speak about sub standard HP products and horrible treatment by execs in Palo Alto.

Many callers expressed similar bad experiences with HP.

Have learned that the inner components of HP computers and other products are made in Mexico and China with no quality control.

I will be sending the air tape of the radio program to each of HP's major stock holders and to Mark Hurd himself, HP CEO.

Have also learned that there is a class action law suit pending against HP. HP could be the Toyota of the computer world.

The products are ***. The company treatment of consumers is worse.

#101746

the lure of exploiting an under independent thinking and over recital educated under developed country and state and call it tech support, how may we help u, I’m sorry, I can fix that for you, how may I help you, I ‘m sorry I can fix that for you...and never any resolution...

#101299

Dell is the same!!

#85390

they really are crooks. thry did the exact same thing to me!

I hate them more than I have ever hated at company before. Greedy rich pigs with all their high paid fancy attorneys protecting their criminal ***, they still make more even with their attorneys because they just get better stealing from their customers.

I HOPE EVERYONE SEES AND STOPS GIVING THEM BUSINESS. CROOKS is an understatement for Hewlett Packard!!!!

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ID
#161301 Review #161301 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

HP Have Become Crooks to Survive the Recession

Hewlett Packard has purposely caused future problems for their customers, while they tell you you must buy another year warranty, and if you chose not to, the System Repair/Recovery they sent with your computer is a HOAX. The recovery does not work on your pre-installation for a reason. I have proof if anyone wants it. When you have problems, they tell you your computer is broke, it is a KNOW DEFECT that they did not recall or tell you about before your warranty expires, but IT IS NOT. The recovery disc does not install all the way because it takes the administrator password who put together the Recovery Discs. There is no broken part on my computer, but because I didn't purchase another $400.00 warranty year from them, what better way to get that money out of me than to say it is a part and I must send my computer to them, "THERE IS NO OTHER WAY" they said. I messed around with it, I cannot get the installation finalized, but at the login screen, if I do a control/alt/delete, I can logoff their administrator since I do not have the password, and from their set up my own login. Now every time I turn on my computer, I have to go through this same process because they purposely left their adminstrator password out of the installation program. SNEAKY CROOKS! Without the password, it will not finalize the installation, which causes the partial installation to use 9/10 of a 32 GB hard drive, no partitions, and more, It also will not recognize the second dual hard drive without the full installation. Let us not forget, they do not give you a c prompt or ANY WAY at start up to allow you to install from your own copy of Windows to get passed this. Now, if I am being ripped off by Hewlett Packard, why would I ever conceive of sending them more money to fix what should be their responsibility. 1st, the Recovery Disc is defective, second, if it really is a known defect on the computer, why are they asking me to pay? CROOKS! I will never buy from them again.
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4 comments
#100824

I am a one year old when it come to computers inner workings, that is why we trust some one other than our selves to build them. Just as you place your trust in my profession to keep you safe.

I have older hps and never a problem one have they had. Less than 6 months into a new machine it is down and out and I have to send it to them in order to get it fixed. I will write my local congress man, BBB and others and see what they think, hp is a vary big target if they are, what sounds like, up to no good. No profiteering in a honest days work.

I too was told I needed to purchase software. What a rip off.

Never agin will I purchase anything hp and I will convey my experience to all my customers and contacts. No one likes a crook.

#88863

Mulch, do you know what a two year old HP employee you sound like. Of course HP can do this. You think you know something about computers, but you don't and maybe you shouldn't own one. HP has a password on a key fob (s:) that they carry around, this is the path their recovery discs use. When you try to change their administrator password, you absolutely have to have the key fob the computers are set up to use (s:) to change it.

You are trying to convince the public HP wouldn't do this, but they do. They blackmail their customers into buying new warranty's (over $300.00), and if you don't, they do things like tell you, "YOU MUST SEND US YOUR COMPUTER, THERE IS NO OTHER WAY TO FIX IT, IT IS A FAULTY HARDWARE PROBLEM, AND SINCE YOU NO LONGER HAVE A WARRANTY, YOU WILL HAVE TO PAY. How much. It will be at least $300.00 Maam.

Do not lie for HP. They are crooks! This is not the first report of this, and it certainly will not be the last. GO READ THE POSTS ON THEIR OWN SITE. Thousands of reports, different ways to get in, but noone ever gets full use of their computers again, and look at all the headaches this has caused everyone! I HAVE HP RECOVERY DISCS TO PROVE HEWLETT PACKARD DID THIS TOO!!!!!

HEWLETT PACKARD SHOULD NOT BE TRUSTED FOR OFFICE PRODUCTS OR COMPUTERS. The same dirt as car salesman and mechanics people have reported over the years. Crooks, manipulative blackmailing crooks!

#88856

Have you ever thought it is VERY POSSIBLE FOR HP TO DO THIS. They created these recovery discs. NO ONE ELSE. You cannot change the password, you need the password from the USB disc drive specified S: to change it. The key fob they take from computer to computer as they set them up.

HP did do this. And they lied when I called and told them I had to pay them to fix the hardware on the computer. THIS IS AN OBVIOUS LIE TO GAIN MONEY. I don't need to THINK they could not have done this. THEY DID DO THIS.

What I can't stand is when HP sends some *** out here to reply to complaints against them making up stuff as if people don't have brains. If I can get into my computer now, this means there is no hardware problem. It is as I stated a set up by HP to blackmail money out of their customers. Go read their own website. Other people have the same complaint ongoing!

#86080

Have you ever thought of setting up BIOS to boot from a CD? Have you checked BIOS to see of your other HDD was found? Have you ever thought of using a partitioning software to set up your drives?

Have you ever thought of using Google? Have you ever though it is in no way possiable to do what you are accusing HP of?

Have you ever thoght of changing the password for the "login" admin? Have you ever thought that you are a complete *** that should never be allowed to own a computer?

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ID
#161290 Review #161290 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Best Buy - HP C3180 Printer Fraud

For 2-years after purchasing a HP Photosmart C3180 All-in-One Printer-Scanner-Copier-from-BestBuy, same problem exists and without any help from either. Today 10-26-09 I was told since my warranty had expired they couldn't help me unless I pay $34.99 on a software diagnosis to see what the problem is or $149.99 on another one of their printers. The person was foreign-hard-to-understand and didn't get me his supervisor when I requested. Kept me on the phone 15 minutes never to return. GREAT-Hewlett-Packard-SERVICE-THE AMERICANWAY!
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3 comments
#93407

"And watch out BestBuy, as they will not honor their products."

Whoa there, cowboy! You need to understand two things.

First; Best Buy will exchange your printer within the first 30 days per their policy.

Second; Best Buy did not manufacture your HP printer, and within a spcified period CAN NOT BY LAW superceed the manufacturer's warranty.

They WILL transport your printer to a designated HP authorized repair facility at NO EXPENSE to you, if you take it to a Best Buy store...with or without an extended warranty, withing the first year.

#82297

You got 12 virus's? What are you doing online that caused you to get virus's.

I bet it is all the *** and warez you download. Shame on you for downloading all that *** and warez.

#81990

Just a follow-up on this HP printer. It has a defective driver which will interfer with your computer's anti-viral protection, Windows security/defender/etc.

and if you have PayPal, Pitney Bowes or another method of downloading your postage needs, it will totally knock it out. If you have Windows Vista, this HP printer will cause a "hang up" therefore preventing your computer from coming on. It takes several attempts before this "hpqddsvc - Service Hang Report" allows connection. The 1-80*-***-**** HP toll free customer service person will tell you different, and will not even acknowledge the problem.

If you're fortunate, you may get an English speaking person, but don't count on it. I got Subah and who in the heck knows where he's from. Nasty little beast of a man with horrible English. HP only wants for you to buy into spending more of your hard-earned money on a software diagnosis test, which will tell them what is wrong with your computer, after I was already informed and that was the nature of my telephone call.

Basically, this is a scam, and they will not honor nor serve your requests/complaints unless you pay for this test, or buy another one of their defective printers to cause more harm than the last one that you have. I was informed by 3 people that my findings on the HP C3180 was correct and that they should be told to assist you. My computer repair company had to remove 12 viruses from my computer due to HP's faulty and defective driver; an eBay representative told me the same thing, and so did Pitney Bowes. So I don't think that all three of these companies and their customer service people, and in three separate days, are incorrect.

Just be aware and don't buy an HP. I'm going with a Cannon! And watch out BestBuy, as they will not honor their products. Even before my warranty ran out and I was having these problems, they said that the only thing that they could do is for me to ship it back to them at my expense.

Good grief, I only had it one month and all I wanted was a replacement. Nope! They wouldn't do it. They told me to contact HP and that they could assist me over the phone.

Well for $59.99 while waiting to hear from an HP person, and receiving one of their annoying recorded messages, I could get immediate help by paying this fee and not wait. I waited for over one (1) hour just to be told that it was my Windows Vista software that was defective and not their printer. You can't win with HP, so don't even bother. But they do need to be reported to the Attorney General, Consumer Fraud Protection and any other organization out there that can look into their fraudulent business dealings in scamming the buying consumer and trapping them in their web of deceit.

I've had enough of their ***! First step will be the consumer fraud reporting and I will go on from there.

You do the same if you have this printer. Better yet, a quick shot-gun blast to the printer in your backyard will definitely alievate your stress level....ahhhhhh!

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ID
#160218 Review #160218 is a subjective opinion of poster.
Location
Rochester, New York
Product
Hewlett Packard Printer

Hp pavillion slimline

found you on google... been having issues with hp and the companies warrranty the computer's motherboard died sept 10 first complaint sept 18 the warranty expired I've had 20 emails with hp asking them kindly where to send the computer to be fixed they want me to open my computer and fix it myself and send out all these confusing emails with confusing links. I'm kind of fed up went to the bbb and did not even get a response. so I googled computer complaints and found you and a lot of other people who are upset with hp go figure
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1 comment
#79977

You mean you spent a boat load of money for a *** computer and you can't even fix it?

What ever.

Ever hear of google?

It's not that hard to change a board out on a laptop. I've done it more than once and everythign worked out fine.

ID
#159468 Review #159468 is a subjective opinion of poster.
Location
Reston, Virginia
Loss
$500

HP Malfunctioning Laptop Battery????

HP Pavillion Wndws Vista 64-bit laptop,love it. Using it,heard a pop,screen goes blank/nothing. Always plug it in,hate loosing power on a project..Checked extended warranty purchase, great! Coverage for 3yrs. Call the store,spoke to the service department,they diagnosed my problem,a bad battery. Remove the battery & bring it in,replacement cost..$100.00. Batteries not covered on my warranty even though it was a complete computer replacement warranty, if they couldn't fix it. Need to watch those salesman a bit closer. Transferred to the sales department,checked on the battery,& a couple of other things. My concern now, the huge opening in the back of my computer,without the battery. The salesman recommended I return the battery back into the computer. I was scared it might mess up the computer,he said well then you will get a new computer like your warranty states. I put the battery back in the computer,to protect the computers insides,& guess what, the battery recharged, & the whole thing is fine without a new $100.00 battery. I pulled the battery out/with it unplugged, let it set a couple minutes,then plugged the computer back in, no battery,& WALA, the computer rebooted & worked. I'll bet I haven't used that battery/unplugged 10 hours. I was told to let my battery exhaust once a month which I have done. Makes you go HMM. Huh?? Seems like built in programing to make you buy a new battery, you just might not need.?? HMM??? This senario happened 1 yr. and three days after purchase???? Things that make you go HMM????
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2 comments
#316304

There is no instruction manual with HP, there is an HP support site online but there is no paper manual. It's much more difficult to page through online manuals than it is a good old fashioned paper manual.

The battery charge indicator at the bottom of the screen is in accurat most of the time. I went from around 1 hr 45 minute battery life to about 15 minutes with in days of the 1 year warranty on computer expiring. I drained the battery down several times a week, I disconnected plenty of times from charger and the battery life did not change.

HP should not only cover the battery but they should have a battery calibration option as a click-on on the battery charge indicator.

HP stink or their processors have to work so darn hard they wind up trashing the batteries with in a year.

#71462

Batteries are never covered in warranties.

Now why would you leave the laptop hooked up to the power source? Please explain the logic behind your "thinking" There are softwares that can tell you exactly how long your battery will last on the present charge. Ever thought of looking att he bottem right of your screen now and then? *** can be that important.

And yes you need completly drain your battery now and then to prolong it's life.

When people spend a boatload of money for a new laptop do they even read the instruction manuels? When they buy an extended warranty do they even read the contract?

Doesn't seem like it. No they come here, cry thier hearts out looking for sympathy and feel better.

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ID
#156691 Review #156691 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Product
Hewlett Packard Laptop
New Reviewer

HP Laptop Less than 1 yr old going in for 3rd manufacturer's repair

In November 2008, I bought a new HP G50 laptop from Best Buy. I am self-employed in social media marketing and rely on this computer for my job. It is my sole computer. I have had numerous hardware problems with this brand new computer and have had to send it back to HP for warranty covered repairs twice. And now I'm about to send it in a THIRD time. I've requested an all new computer. I was told they don't do that. This laptop is a lemon! No NEW computer should have this many hardware problems - especially after going back to the manufacturer for repair! I will never recommend HP laptops to anyone. And will never buy one again.
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2 comments
#143674

I hear your pain! I got burned with an HP 6910us Laptop. Lasta couple days passed the *** limited 1 year warranty. Call them and they want ME to pay them to fix it, LOL! I tell anyone and EVERYONE that HP's products are garbage and NOT to waste their hard earned money on it.

This company will eventually falter, it's just a matter of time because they sell inferior laptops and God knows what else. I have a 7 year old Dell Desktop that works better than my slightly over 1 year old HP LapTop!

Hang in there and watch for the day when HP will be begging for a BAIL OUT!!! :(

#71724

I had to send mine back four times for motherboard issues, once for dvd burner tray popping out continuously, and twice for the plastic on the mouse pad wearing through. They finally informed me that for the lemon law to apply it had to be repaired for the same issue three times and the fourth repair also had to fail.

Thankfully it failed a fourth time while it was still under the extended warranty period. They did finally replace it with a Compaq laptop. I don't like it as much as I did my Hp. It doesn't have a volume control button or one touch buttons for various applications.

I also went ahead and put a cell phone screen saver (plastic sheeting) on the mouse pad and keys to keep them from wearing through. So far I've not had any problems. The problem is they only offered a 90day warranty with the replacement laptop. Let's hope nothing breaks!

Keep trying to get it replaced.

Keep all records and send in copies of each everytime you have to send it back. Good Luck!

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ID
#156527 Review #156527 is a subjective opinion of poster.
Location
Orem, Utah
Product
Hewlett Packard Laptop