Hewlett Packard Reviews

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New Reviewer

Hp aio printers (all in ones)

For the last month on a daily basis I have been searching the web about a hP aio printers. I looked at all models. There seems to be a built in failure rate for the scanner and copier portion of these printers. After doing a hour long chat with them I have come to the conclusion that what needs to be done is a class action law suite to force them to fix the printers. Any one can search the internet, forums or other web sites to see the problems.I had two failures, different printers same problem. A design flaw seems to be the problem. I am looking for a lawyer to check into this.
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1 comment
#33989

your an ***, instead of cutting your losses for your cheap piece of *** printer, you are going to pay a lawyer who doesn't give a *** about your problem to try and sue a fortune 50 company over a printer problem that is probably out of warranty. you don't have a case or a brain

ID
#133472 Review #133472 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Product
Hewlett Packard Printer
New Reviewer

HP notebooks expensive garbage

I got a HP NOTEBOOK back IN DECEMBER 2007. Well ... is AUGUST 2008 and the more than a thousand dollar computer doesn't work it all. I called the company many times and they make the computer work for 1 day after that all I got from the computer was frustration and 2 hours on the phone with the Hp people all I really want to say is that if your are thinking in buying a computer please get your self a MAC computer my boyfriend has one and never had a problem with it. Don't ever buy a HP computer is a waste of your money and your time.
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3 comments
#143675

I hear your pain! I got burned with an HP 6910us Laptop. Lasta couple days passed the *** limited 1 year warranty. Call them and they want ME to pay them to fix it, LOL! I tell anyone and EVERYONE that HP's products are garbage and NOT to waste their hard earned money on it.

This company will eventually falter, it's just a matter of time because they sell inferior laptops and God knows what else. I have a 7 year old Dell Desktop that works better than my slightly over 1 year old HP LapTop!

Hang in there and watch for the day when HP will be begging for a BAIL OUT!!! :(

#99055

My daughter had the same experience; her HP laptop died one month out of warranty and HP refused to do anything about it. However, she had a Best Buy extended warranty and they gave her a new, much more expensive HP laptop.

Unfortunately, she didn't have the money to buy more warranty on that one, and it too died a month out of warranty.

We discovered that there has been a known problem for years in HP laptops; they have inadequate cooling and the CPU contacts melt out of the motherboard! Of course they refused to stand behind this buggy piece of garbage, so she bought a Sony and is happy with it so far.

I replaced my desktop computer with an HP, because I was in the middle of printing a photo exhibit on my

#64155

Amen.

Truly, a company that needs to go down in flames.

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ID
#132080 Review #132080 is a subjective opinion of poster.
Location
Metuchen, New Jersey
Loss
$1200
New Reviewer

Hewlett Packard

I returned a warranty exchange item to HP - in my hurry to hand deliver to the UPS guy picking up from my office; I failed to pull off the tracking tape. HP said they didn't receive my item. They charged my credit card 2x for the item. Each item was twice what they are selling the part for on their web site. The nasty case manager will not talk to me; said its my fault I didn't return the package. I asked what part of charging my credit card twice for double the amount was right; she said it wasn't their fault and hung up on me.
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ID
#125794 Review #125794 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

HP multifunction device is multiple installation windup

Ive just started my own business, I needed a printer and scanner so I bought an HP-photosmart C4280, I bought my new work laptop at the same time. Having set up the laptop afresh, I read the install instructions for the C4280, recomending I switch off security features on laptop such as firewalls etc I did so. It seemed to install OK... However when I need to print something upon connecting the laptop to the C4280 I am forced to repeat a very slow re-installation process which includes finding the driver CDrom and connecting to one of HPs websites. This is resulting in multiple copies of the C4280 being installed on the laptop. HP have offered awful support, which only served to *** me further. The problem may relate to hpqWRG.exe. which is installed from the CDrom at the same time as the drivers. I've looked about on the net and seen this program described or related to 'rootkits' (apparently evil spy-ware trojans) I'm real pissed and recomend not buying this unit if you're running the same OS (win vista 32 h Premium). If HP don't sort out a patch or something I'm ditching it and any loyalty I used to feel for their products.
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ID
#122791 Review #122791 is a subjective opinion of poster.
Location
London, England
Product
Hewlett Packard Printer
Loss
$100
New Reviewer

HP products not reliable - don't waste money

Back in 2004 I bought a Pavillion Desktop. I paid roughly 800. Warranty was for a year. In July of 2006 the motherboard blew. I was taking online classes, had just started the summer semester and had to have a computer so I immediately bought a laptop from HP within a couple of weeks. (Aug 2006) for about 750 with Duo core processing and 120 G Hard Drive. Again the warranty was for a year. In May of 2008 I get a message upon booting that the HD may be failing. The laptop is not even 2 years from purchase. And of course the warranty ran out in Aug of 2007. I run cleanup, defrag, diskcheck on a regular basis and I run full antivirus on all systems I have ever owned. I leave it running in powersave to take the stress away of turning it on and off constantly. I have now spent approx 1600 in 4 years on their products which one doesn't work, and the other apparently MAY fail at any moment. The life expectancy of their products appears to be about 2 years. (right after the warranty expires) I have a friend who bought an Emachine with a celeron back in 2002 and it's still running....Hmmm. I'm not doing major computing here..I'm not using it to contact life on other planets or solve the golden ratio...I'm taking classes and checking email. I do Java programming but 70 percent of my HD is free. My HD has passed every diagnostic. I went into BIOS and ran one and it passed. The only one it doesn't seem to pass is the HP one. Which is a bit strange. So HP tells me to replace this one part will cost me ..wait for it...$598...that's right. The cost of a new Dell or Lenovo laptop. (Because I won't buy another HP) I also told her that I can buy the HardDrive from a computer retail site for 99.00 and swap it out myself. So why does it cost so much? Perhaps because it's a surefire way to get money out of panicking consumers who are unaware of their options. The motherboard on the Desktop I purchased in 2004 had similar defects. When I took it apart I found 2 of the capacitors on the Mother board bulging. I was a victim of the capacitor plague. Faulty electrolyte formula. Cut corners to improve profit..then charge the consumer six times the retail to replace the part...what a winning combination..unless you are on the consumer end. The point of my post is to let others know, shop around...Once could be a fluke, twice...I don't think so..and to ask $600 to replace only the HD is complete proof that they are fleecing unaware consumers or smoking crack..or both. Absolutely insane.
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1 comment
#24622

The failed motherboard happens for many reasons, more then likely surge and dips int he power. As for the laptop the error you are getting is due to the SMART test that test parameters of the hard drive, if 1 fails it warns you that the hard drive could be failing. I'd much rather have the early warning then boom 1 day no more hard drive, the warning gives you a chance to back up your data and replace the hard drive.

ID
#122737 Review #122737 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$1600
New Reviewer

Dont buy HP computers

HP took four days to replace a mother board on my lap top. But sent it back with a bent face plate and did not replace the worn keyboard. Sent it back for repair of their error. 22 days later and five phone calls to their case management office I still have no computer. First they tried to charge me for what they broke so it sat on hold for two weeks while the case manager tried to get them to delete the charges. then another week saying it would be fixed in two days. Now...apparently there are no supervisors to talk to in the casemanagement department.....You can only work with the case manager originally assigned to your case...... Since this has happened people have been saying that they have had similar problems with HP. This would not have happened with my Dell..
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1 comment
#22076

hp canada are *** their is not a shittier company then this if you buy from them its your own fault when you find your self fighting for whats yours and whats right for months. they have some of the most ignorant case managers working for them and if you have a complaint it goes to them lol so its up to them to even let your complaint move up the ladder.

i could write a book on the amount of screw ups failures and ignorance this company has its a joke.

before you buy somthing its worth looking up the company and how their customer care is. ps *** u jason you *** hp case worker i would love to see u on street u lippy little ***.

ID
#122288 Review #122288 is a subjective opinion of poster.
Location
Lakewood, Ohio
Loss
$2
New Reviewer

But We Fixed It!!!

Mine is a Compac Pentium Computer that was 10 months old. For some reason, the color on the monitor turned mostly pink. I called the tech and we did some trouble shooting for over 2 hours trying to find out what the problem is. He finally diagnosed that the problem was the video card. So, he sent the box, etc., yada, yada.....Mailed it, etc. Returned a week or so later and it had never even been opened. I, again called and let them know. The assured me that it would be fixed. So, we got the box again and resent it. Came back again, same thing. So, I called again and spoke to another different person. I again explained the whole thing. Again we went through the same rigamoro with the testing. A India,indian woman answered the phone this time. She decided it is now the mother board. Sent the box, etc. A week later +- it came back and the color is still pink. I called them a fourth time ......... I thought maybe it was the monitor, so I brought a monitor from work. Guess what? It fixed it. We told the tech and he said "It is not the monitor". He is sending another box to us. It must be the computer. In the meantime, the warranty has expired. We told them we will not pay a cent for the repair. This has been going on for 2 months. So, my computer is on its way back to Indiannapolis, Indianna yet again, to supposedly get repaired, for sure this time. I am in Oregon. I have no idea why we have to send it so far away. There is never any paperwork attached to say what was done, if anything. We are so frustrated. We contacted the State Attorney General's office but we're waiting to see what the case manager said. So, right now it looks like we are going to send the letter to them. Does anyone have any comments? I have spoken with 1 Canadian, 2 Indians, and one American. My husband has spoken to 2 Indians and one American. We just can understand the Indians. I am sorry. I think I have been very patient. Got any ideas?
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1 comment
#13526

"madam it is not monitor"

few know this but HP/COMPAQ has a policy that if you cannot understand their tech guys you CAN request somebody who does speak english AND ask the tech is he/she COMP-tia A+ certified if not have him find somebody that is..they are only reading most common problem(s)found at time of manufacture from a screen as for wasting time with attorney generals office just eat the monitor and get new one locally..

ID
#121712 Review #121712 is a subjective opinion of poster.
Location
Roseburg, Oregon

HP is at it again...

This is an ongoing saga. You call HP CS. You have to answer some robot; then get put on hold. Then someone answers the phone, asks you for all this information, including model # serial # to check your extended agreement (which someone put the wrong date on, but doesn't matter since the printer is the 2nd one received this year from HP because of problems). Then you get transferred to another phone -- ONLY TO HAVE TO ANSWER ALL THESE same QUESTIONS AGAIN!!! Now why do they give you a complaint number? Why do they make you repeat the same thing? Why when it's in the computer and person #2 sees it, do they ask you for your full contact info, serial number, type of machine, etc. etc. all over again?? It's plain dumb!!! This IS A COMPUTER COMPANY!!! and they have a DUMB, customer unfriendly customer dis-service, customer drive us crazy service department.
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2 comments
#208288

I had a problem with my laptop power cord. I called and I got a guy who sounded american spoke English well and was genuinely helpful. It seems I am really lucky.

#112283

Until HP fixes its overseas customer service:

Skip their India and Philippines locations... call 650-857-**** (Palo Alto, CA) and explain that their overseas locations are a waste. Or call (877) 917-**** x93 (Ontario, Canada) and just calling back until they connect you with a representative- they'll tell you at first that your case hasn't been "elevated" to their level, but they CAN see your case history in their computers... don't accept their excuses, if you have a real issue.

Call these numbers to speak with people who (might) help you. Even the supervisors in India and the Philippines confess (if you talk to them long enough) that their hands are tied. Now ask yourself this: do you have a real problem or are you a novice user who just needs minor tech help? If you need minor tech help, call their regular numbers. If you have a REAL problem, try the numbers above.

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ID
#120817 Review #120817 is a subjective opinion of poster.
Location
Bremerton, Washington
Product
Hewlett Packard Printer

NOISY CPU

we have a hpmc media center7257c. We have had the fan replaced 3 times and we are now going to replace it again. Your computers are junk, and we will never buy another one. Try making them in this country for a change. When they come out to replace the fan, the products are all made outside this country. Are we not qualified to make computes? This is a big inconvenience to have to keep calling repair men to fix the computer. Also, your technical employees have a difficult time understanding English speaking Americans. So please start to hire americans to do your technical support. Americans do need jobs. Gary L. Merkel aagm1973@***.com Hope to get a response.
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ID
#118370 Review #118370 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Hewlett Packard Repair
New Reviewer

Can not fix laptop-going on 4 months!!

HP laptop still under warrant. Lost display feature. Icons on black background on desktop. Sent laptop to Service Center, 45225 Northport Ct. Fremont, Ca. 94538. Ser. #800962****. Sent laptop back and fourth 4 times. Last time I refused to accept it because it was not fixed. They even made it worse. The last time it was running in a slow state. That`s what the pop up said. This all started back in Nov. 07. Going on 4 months. Last phone call from them, said they will denate this laptop to someone. They will not answer my e-mail! Can anyone help?
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2 comments
#11546

Right-click on your desktop, select "Properties", then select the Desktop tab. Select any Background and, voila, your icons are no longer on a black background.

#11544

Dude, you have no idea what you're talking about, and no clue about computers. You probably messed up the display settings yourself and you probably have a boatload of spyware and adware on the box, that's why it's slow.

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ID
#116682 Review #116682 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Hewlett Packard Laptop
New Reviewer

Dont buy HP Laptop

My laptop problem is, when u turn it on nothing happen on the screen or system board. I sent my laptop to HP for repair on Feb-18 they got it on Feb 21, sent me an email telling me i will get it on Feb 29, the 29 came someone called me n told me the laptop waiting for part so will be sent before March 14, 14came 5pm someone from Hp called me and told me the laptop waiting for part, it will be send March 28, everytime i told to them same story waiting for part, i asked them if the part was coming from another planet. On the HP webpage they show very clear that when u send ur laptop for repair u will get it back in 7 or 10 business days, but i guess they are waiting for the part to come from a 3er world country. None on the customer services cant tell u anything about ur repair, even the case manager have any idea where is ur laptop or what kind of repair it been done. I will never buy a HP laptop, i will try Sony or Dell, im tired of waiting and customer services doing nothing for me. I let u guys know when March 28.2008 come if i got my laptop. Note. Please send me an e-mail about what legal action should i take against HP if on March 28 i dont get my laptop, thanks for any help
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ID
#116145 Review #116145 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Loss
$1200

Additional warranty harrassement

I'm harassed umpteen times a day to buy extended warranty. It is a real pain. Right in the middle of something, this warranty adversing pops up; I have answered at least 100 times: Thank you for not asking (bothering) me again and it keeps going on and on and on. I will spare you the other answers: not now, remind me later etc etc etc. As I am writing this, it just prooped up !!!!!!!!! I ll never buy another HP. This our second HP and the last. Thank very much. Thanks but no thanks. Adieu, good bye, sayonara etc etc etc.
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ID
#115809 Review #115809 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

HP received the worst support from someone very far away

We purchased a laptop from HP the worst mistake we could of made. When you call for help you get someone in India who does not understand English. It is a cleverly devised web of confusion. They should have a techs that are available mentally and verbally. They do not advertise this fact. We are frustrated to know end, then they said Best Buy (computer geeks) handles their tech. problems, they do not mention it is for another 130.00 dollars. Buy local and receive help, keep the jobs here in the US. We purchased a package for 150.00 that was to include this service, all together spent 1500.00. I would strongly advise anyone against buying and thinking they will receive service.
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ID
#115778 Review #115778 is a subjective opinion of poster.
Location
Oregon, Wisconsin
Product
Hewlett Packard Laptop

Technician Coming...sometime this century

I ordered a HP Pavilion a6300t CTO Desktop PC 2/19/2008, online. I paid $601 to have this custom built. This Pavillion a 6300 t is only two weeks old and within an hour of it being on, the CD/DVD holder got stuck in the "open position". The computer is fine, otherwise. Tech support is non existant, performed by Indian labor with a passing knowledge of English, except to read from a script, to promises that the technician, who has been " On his way" to my home for nearly TWO WEEKS, is "still on his way". There are no local HP authorized service place to take my computer to, despite what it says on their website. Today, March 7, I was informed that the part needed is on backordered: 48x max. CD-RW/DVD-ROM combo drive (48x32x16x48x) I have complained to the CEO, Bill Hurd. I even have a case manager, Raj, whereever the heck HE is, I do not know. What I do know is that I have had nothing but empty promises to cover a repair that should be covered and IS covered under warranty.
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ID
#114864 Review #114864 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Hewlett Packard Repair
Loss
$601
New Reviewer

Wont replace defective DVD within warranty period

TicketGUID: EE6682E1-944C-40B4-98D1-E9FBC7DE4402 C700 laptop purchased in USA on Dec 20th 2007. S/N CND7512YXB, p/n GF440AV. The DVD writer is defective. The laptop is now in Hissar - India, - and HP have a service centre in Hissar. The service center agrees that the DVD player is defective but wont change it. HP New Delhi office assured replacement and gave a case number 221711**** on March 1st. Yet Hissar service center wont change it. Now even Delhi office says that the complaint should be filed in USA from where a case number to be assigned to the complaint only after which they will look in to it. Do we understand that HP wont look in to situation where a costly part is defective within less then 2 months of purchase and HP will wriggle out of warranty on some false technicality. May I hope that HP will not force litigation on us.
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ID
#114340 Review #114340 is a subjective opinion of poster.
Location
Gurgaon, Haryana
Product
Hewlett Packard Laptop
Loss
$100