Hewlett Packard
Reviews and Complaints
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Verified Reviewer |
Bridgton, Maine
Printer issues
Professional, Friendly,Knowledgeable
Could not get printer hooked to wifi. Had to search to find a working phone number to call for assistance - stop making us search for these numbers - many of us do not do well online.
- Great products
- Hard to find assistance via the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to change my monthly subscription to yearly with instant ink.
We got disconnected. Please have *** call me back. I want to change my monthly subscription to a yearly subscription.
Preferred solution: Price reduction
Saugerties, New York
Have to move my monthly retirement to a new checking account
I got no information how to make this change. Who do I call?
My bank told me to call HP.
HP tells me to call my bank. What should I do ?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of cooperation from HP Agent(s) in setting up my new HPDeskjet 4200e -
I have been demeaned by HP agent(s) and ridiculed for not understanding there is a $449.00 charge to get my new HP DeskJet 4200e printer operational. Insulting service response is how I will classify your HP support.
How do I get the printer operating? Help, please.
Preferred solution: My Printer online and working. I am not paying $449 I’ve been informed by your agents will need to be charged to connect the Printer. This is exasperating and insulting I’ve used HP products and services for > 25 yearsq
User's recommendation: No recommendations until this is ersolved
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Verified Reviewer |
Whittier, California
Where is my ink
I followed your instructions cleaned the ink cartridge and still printing very light. I assume I need new ink l. Please advise
- Helpful
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Biloxi, Mississippi
No Answers
Havent had any experience with them. Do they exist?
I havent found them. I did have a very frustrating attempted conversation with a technician who couldnt speak English.
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Verified ReviewerPc won’t start
Tried to get a live tech support call and there was no sign that a call was initiated. I was shown a keypad that suggested a call call had been initiated, but after 3 minutes of silence I hung up.
User's recommendation: No idea. The company clearly does not want to be bothered with direct tech support calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Devious, misrepresentation, lousy customer care.
- - HP printer stopped after Instant Ink contact.
- - Support used AI/bots; no real customer service.
- - HP switched to JA and charged $5 without warning.
Company fixed the issue and I have been provided with product or service ordered. It took three service/IT people to cancel the subscription and then allow my HP printer to operate agin.
It took forever for the IT staff to help me navigate their HP website to cancel said subscription which then allowed me to operate my HP printer on my own. I also was able to "Ask/Answer" to return my money to me after they,(without my permission) took over the HP website. First, don't assume that HP's 3 free months of printer cartridges is a promotion but it is rather a scheme, where the buyer of HP printer pays a monthly fee besides the cost of the cartridges. 2) Beware that business such as "Ask/Answer" & "Experts" are simply AI bots which take over a website without asking permission.
Consumers never even realize they are not working with the original business website. 3) When a website asks for a CC, consumers should run the other way.
Before I knew it and without warning HP switched me to Just Answer (JA) with more bots or AI and charged me $5.00. There was no warning. I did talk to a (person) gentleman from JA who told me who to contact for cancelation. HP is devious, conniving, unreliable and shows no service for in Customer Service.
Do not buy their printers, it will cost you more for ink.
Do not expect Customer service because before you know it you'll be working with JA and it will cost you money. And don't event expect a refund...Good luck with getting your money back.
User's recommendation: Do not buy HP printers or Instant Ink -It's a scam!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tyler, Texas
POOR CUSTOMER SERVICE AND POOR PRODUCT
- - HP printers fail after about 6 months and service is lacking.
- - The HP Ink Program is a joke.
- - I won't recommend HP products; stay away.
We have been using HP printers for years, the last four or so printers not lasting for any longer than about 6 months and starting to have problems and customer service, or the lack of service or caring that they fix your problem. The HP ink program is a joke now.
I will not be telling anyone to purchase HP products anymore.
I will tell everyone to stay away from HP products.
- Poor customer service when help is needed & poor products
Preferred solution: MY PRODUCT FIXED OR REPLACED
User's recommendation: DO NOT PURCHASE ANY HP PRODUCTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMore products....you are losing money my not contacting me
I want a phone call
404-281-****
You are losing money by not calling me.
I want more products.
What is wrong with you people?
Preferred solution: I want a phone call 404-281-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsulted by HP agentsq
Printer set services worst I have ever experienced. I have been frustrated insulted and demeaned by HP agents in simply trying to get a DeskJet operational
User's recommendation: Never buy HP
Whitesboro, New York
HP PHOTOSMART 5522 PRINTS BLANK PAGES
AI HUNG UP ON ME WHILE I WAS LOOKONG 4 SERIAL # my issue is not resolved.. WHAT CAN I DO AND WHY DO I NEED 100 CHARACTER'S TO PROCERF
Prairieville, Louisiana
Wifi disabled on printer -Credentials incorrect can’t log in
NO ONE ANSWERED CALL AT ANY NUMBER FOR HP !!! I EVEN CHANGED PASSWORD.
ANNOYING MESSAGE REPEATED CONSTANTLY!
WASTED LOT OF MY TIME FOR NOTHING. LOST WIFI ON 6/22/26
User's recommendation: ANSWER PHONE & CHANGE ON HOLD MESSAGES
Bozeman, Montana
Scamming
A representative says he is from Hewlett Packard saying there are a number of false charges on my HP account. I spent 4 hours with him.
He attempted to correct those charges by having me log into my Venmo acct, my Zelle acct.
and my Bank account. I need to know if there are any red flags or charges that will be occuring on those accounts.
Warwick, Rhode Island
I install your HP printer and scan app...
- - Paid $59.99 for the HP printer and scan app, but it didn't work.
- - Tried to cancel for a refund, no credit issued; AI prompted a paid card for support.
I install your HP printer and scan app and paid $59.99. The app didn't work so I tried to cancel it, but I can't get a credit on my credit card.
You people are nothing but scammer and I am going to report you to my merchant and get a chargeback!!!
I have used HP products for years, but not anymore.
I called support to your AI the problem and without any notice AI put a credit card form up for my to pay to talk to a person. You already scammed me out of $59.99, why would I pay you more money for nothing, because your APP SUCKS!!!
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JA is not affiliated with HP at all. Your computer's security, specifically pop-up blocking is not working.