Contact Hewlett Packard Customer Service
How to Reach a Person at Hewlett Packard
Verified Contact Information
Toll-Free Number:
-
1-800-474-6836USA and Canada
Customer Service:
-
1-800-711-2884Central America
-
1-877-203-4758Orders
-
1-800-652-6672Puerto Rico
Investors/ Franchising:
investorrelations@hp.com
Media:
hp.instagram@hp.com
sustainability@hp.com
Sustainability and Compliance Center
Hewlett Packard Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Hewlett Packard Phone Number
1 (800) 474-6836
Average Hold Time
00:01:50
Average Calls duration
8 minutes
Most Popular Hewlett Packard Email Address
hp.instagram@hp.com
Hewlett Packard Live Agent Availability
22% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Hewlett Packard Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Hewlett Packard Phone Number | 1 (800) 474-6836 |
| Average Hold Time | 00:01:50 |
| Average Calls duration | 8 minutes |
| Most Popular Hewlett Packard Email Address | hp.instagram@hp.com |
| Hewlett Packard Live Agent Availability | 22% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Hewlett Packard Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Product/ service, request for information and account |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Hewlett Packard | First and last name, phone number or email |
Contact Information
Hewlett Packard Website:
Hewlett Packard Help Center:
Corporate Office Address:
HP Inc.
1501 Page Mill Road
Palo Alto,
California
94304
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm EST
Saturday: 9:00am - 8:00pm EST
Summary of Hewlett Packard Customer Service Calls
12.9K
TOTAL
CALLS
CALLS
08:09
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hewlett Packard?
Product/ Service Question:
- “Technical issues”
- “HP printer has failure error”
- “Can’t connect to iPhone or laptop”
Request for Information Question:
- “Help with emails”
- “Have to move my monthly retirement to a new checking account”
- “Support”
Account Question:
- “Account”
- “Printer / account services”
- “My printer Office jet Pro 8630 is blocked and won't let me print.”
Payments and Charges Question:
- “Cannot get emails to upgrade payment method”
- “Ridiculously high payment taken from my account”
- “Fraud”
Return/ Replace Question:
- “Change of address on account”
- “I want to change my monthly subscription to yearly with instant ink.”
- “My new cat mputwe (as if Nov 2025) died; brain dead according to our “Current mpitwr Doctor”. So i want to seenif it can be fixed or replaced.”
Shipping and Delivery Question:
- “Where is my replacement printer”
- “Where is my ink and why is my printer showing expired”
- “Where is my ink”
Website/ Application Question:
- “Instalkation”
- “*** keeps trying to install firmware update unsuccessfully over and over.”
- “HP printer has not been set to install updates automatically”
Staff Question:
- “I’m paying for a service, my printer has stopped working and I’m being told by the virtual agent that my printer is out of warranty”
- “Stop service”
- “Restart instank ink service”
Activation/ Cancellation Question:
- “Cancelation of service due to moving to new location and new unknown internet.”
- “I want to cancel my instant ink account.”
- “Cancellation questions”
Cards Question:
- “To give my current card information to pay my bill”
- “I was on the phone talking to [PERSON_NAME] regarding upgrading my Visa card for billing for hpinstsnt ink. He could not help me and when he hung up he left me locked into your support. I am unable to disconnect so I can use my computer.”
- “Pin number”
Refund Question:
- “Refund”
- “Carepack refund”
- “Refund my money back”
Employment Question:
- “Your blocking print jobs”
- “HP ENVY 6452e spool holds printjobs said off line linr”
- “HP ENVY 6452e spool holds printjobs”
Other Question:
- “Printer won’t print”
- “I have brought 2 computers and they brought have quit the same way short down and then ask for a biylocter key”
- “Printer”
Compare Hewlett Packard Customer Service To
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Hewlett Packard