Contact Hewlett Packard Customer Service
How to Reach a Person at Hewlett Packard
Verified Contact Information
Toll-Free Number:
-
1-800-474-6836USA and Canada
Customer Service:
-
1-800-711-2884Central America
-
1-877-203-4758Orders
-
1-800-652-6672Puerto Rico
Hewlett Packard Emails:
Investors/ Franchising
Media
sustainability@hp.com
Sustainability and Compliance Center
Hewlett Packard Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Hewlett Packard Phone Number
1 (800) 474-6836
Average Hold Time
00:02:38
Average Calls duration
9 minutes
Most Popular Hewlett Packard Email Address
hp.instagram@hp.com
Hewlett Packard Live Agent Availability
15% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
View full overview ›
Hewlett Packard Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Hewlett Packard Phone Number | 1 (800) 474-6836 |
| Average Hold Time | 00:02:38 |
| Average Calls duration | 9 minutes |
| Most Popular Hewlett Packard Email Address | hp.instagram@hp.com |
| Hewlett Packard Live Agent Availability | 15% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Hewlett Packard Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Product/ service, request for information and account |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Hewlett Packard | First and last name, phone number or email |
Call Volume by Day
Contact Information
Hewlett Packard Website:
Hewlett Packard Help Center:
Corporate Office Address:
HP Inc.
1501 Page Mill Road
Palo Alto,
California
94304
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm EST
Saturday: 9:00am - 8:00pm EST
Summary of Hewlett Packard Customer Service Calls
12.6K
TOTAL
CALLS
CALLS
08:20
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hewlett Packard?
Product/ Service Question:
- “Printer won't work”
- “My new ink won't work in my printer”
- “Printer won connect to wifi”
Request for Information Question:
- “Need help with scanning function on Officejet 6970”
- “Live customer support”
- “Help eith printer cartridges”
Account Question:
- “Password”
- “Insant ink account”
- “Can’t sign into my account”
Payments and Charges Question:
- “Credit card”
- “Possible fraud”
- “Charges for ink refills”
Return/ Replace Question:
- “FedEx lost my leased computer and now been 3 business days no notification or email on when the replacement will be delivered contacted Jarod wevver the case specialist”
- “17 inch laptop, missing power cord, set up, return M M inch Missing power cords , laptop sinch, return”
- “Return processing”
Shipping and Delivery Question:
- “Where is my laplink pc mover?”
- “Go over my smart friend package need to add on”
- “Where is my ink?!”
Website/ Application Question:
- “Trying to install new printer”
- “Installation question”
- “App charges”
Activation/ Cancellation Question:
- “I want to cancel my instant ink account.”
- “Cancellation questions”
- “Cancel subscription”
Staff Question:
- “Service contract”
- “Don't want to pay for Wi-Fi service.”
- “Printer service”
Cards Question:
- “Pin number”
- “You are charging my credit card for no reason”
- “Not able to insert my pin#”
Refund Question:
- “Carepack refund”
- “Refund my money back”
- “Refund for lap top”
Employment Question:
- “Your blocking print jobs”
- “HP ENVY 6452e spool holds printjobs said off line linr”
- “HP ENVY 6452e spool holds printjobs”
Other Question:
- “Printer”
- “Printer won’t print from computer”
- “Printer problem”
Compare Hewlett Packard Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Hewlett Packard