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1.0

I tried to contact HP for tech support at 800-474-**** on a poor ink cartridge. After answering many unnecessary questions not dealing directly with the problem, I was offered an opportunity to send money ($19) for a new cartridge.

At this point the light went on in my head and I realized the whole thing was a scam similar to what I had experienced before. The number I called wasn't actually HP tech support but a BS company in India pretending to work for HP..........They do NOT!

I asked the employee several times if he actually worked for and was employed by HP which he refused to answer directly.

The actual number for HP Tech Support is 800-334-**** but I was disconnected after waiting to the 21 minutes. When shopping for computers or printers etc, shop for who's going to provide support or get hung up on.

User's recommendation: Do not call this company.

Location: Miami, Florida

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