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HP CRT UK/I - 504882**** CRM:00528********
Dear Hp CEO,
We bought your Hp Envy laptop in USA when we were in family holiday trip. We bought your HP product because we had lot of trust on your products quality and innovative technology. We bought this laptop as a gift for my 7 years old daughter who can do her school homework and explore new HP envy functionality but she hardly used it because she has other HP laptop and iPad .
If you go through my case you will find out an issue with your product manufacturer issue, it is not just me saying this your customer advisor also stated in my phone call conversation. I am honestly telling you that laptop hardly used 15-20 times since we bought it. It was very very disappointing how customer service handled this case. Initially they agreed to do something about it and then slowly changed it to company policies and procedures.
I kindly requesting HP CEO or higher officials to have a look at this matter and take my customer feedback would help HP to provide better service and quality products. This experience let down HP customer and ver bitter experience using HP product. UK custmer Carr team is saying that I bought product from USA so they dont have spare parts in uk and also advised me to contact USA service which is not acceptable because HP is global company and able to resolve issues anywhere in the world.
Please kindly email me or contact me. If possible please provide CEO direct email address would be appreciated.
I would like to take some responsibility and leadership. I am anticipating some response about this issue.
User's recommendation: Please don’t buy HP products because they don’t take any responsibility of their faulty products.
Product or Service Mentioned: Hewlett Packard Envy X360 Laptop.
Monetary Loss: $650.
Preferred solution: Full refund.
Hewlett Packard Cons: Bad product and, Lack of customer service.