1 comment
Featured on Google+ Not resolved

We bought an HP e-all-in-one Photosmart 7520 approximately two days ago, only to find out it has a serious flaw apparently common to this product line (http://h30434.www3.hp.com/t5/Other-Printing-Questions/HP-Photosmart-7520-Power-Issues/td-p/2306929): in order to turn it on, we have to unplug it from the outlet and plug it back in.

Related: Hewlett Packard - I have to do labor to fix lap top

I called customer support, and after about ten minutes (and having to deal with one of those *** automated answering services) was directed to the mac branch of support. I don't own a mac and had previously stated that I owned a windows PC. I was re-directed and had to wait another 20 minutes.

When I finally got into contact with a representative, he hung up on me in the middle of the call. I had to call AGAIN and wait ANOTHER half hour to get into contact with a representative who apparently barely speaks English. I began the trouble-shooting process with him and was instructed to tap three icons on my printer screen in a specific order. I did so, with no result. He instructed me to try again, three times. The same result occurred: NONE.

When I told him this, he said this: "Well, you must be doing something wrong, because I've done this a thousand times and it solves the problem..." After a brief discussion, he said he wanted to try doing a firmware update, and asked if he could call me back in ten minutes. I agreed. He never called back.

I called yet again and circumvented the answering service by demanding an operator. I was put into contact with one and asked to speak with a manager. She said she would direct me to the printer department. I told her that no, I wanted to be put in contact with a manager in charge of HP customer service. She ignored me and transferred me again, forcing me to wait another twenty minutes.

I called AGAIN and finally managed to make my way to a manager who assured me he would personally handle my case... before putting me on hold for another half hour. By this point, I had been dealing with the problem for three hours. I hung up the phone, and returned the printer. I will NEVER buy another HP product, and I would advise anyone else reading this to take the same stance.

Review about: Hp Printer.

Review #476490 is a subjective opinion of a user.

PRODUCT OR SERVICE Hewlett Packard Printer
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Hewlett Packard?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#788374

check spelling

You May Also Like

Gearbest - Excellent virtual store Gearbest "GearBest in my opinion is one of the best virtual stores in which I have purchased products, almost all shipments to my country are free and although they are delayed..." Read more Jawbone up 3 easily broken band- ZERO customer service to fix Jawbone "I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part...." Read more Very good site Gearbest! Gearbest "I want to share an experience. "Number order ? WW**SSN**233756 Feb 24, 2017.DenisRass. Very often I order from the site Gearbest.I want to tell you about the purchase of LOCAL..." Read more Gearbest - It's only been a week and I feel robbed Gearbest "I placed an order for a mobile phone (Doogee Y6 Max 3D) after a really ok first time China phone buying experience with dealextreme.com. The worst thing they did was..." Read more Alattehotte - They have my $2000 machine don't take calls Alattehotte "i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no..." Read more Delta Dental - Coverage dropped without notice Delta Dental "I have been with Delta Dental for over 2 years, and for the last 2 years I received notices in December that my coverage would automatically renew the following January...." Read more E Timothy Mccullough - CONSUMER ALERT! TIMOTHY MCCULOUGH MALPRACTICE COMPLAINTS E Timothy Mccullough "We WERE a client of Tim's as well and we lost our case big time. It all started off the same way as other people have experienced where he introduces..." Read more Carls Tree Service - Stone Cold Carls Tree Service " I ordered 2B slag from Carl's tree service and received 2B limestone instead. Ultimately you do not know it's the wrong product until it is dumped all over your..." Read more