Hewlett Packard - HP sells Businesses Used Photosmart Printers as New
I contacted Hewlett Packard via their Customer support website to replace an existing HP PhotoSmart (PS) C5200. I did this because I felt the vendor could provide the fastest info on this product's successor. I was sent to sales and told my initial machine, although still available, had far been surpassed by their latest PS printer, the HP PhotoSmart Premium C410. I fell for the pitch and was confident buying from HP directly instead of Amazon, NewEgg,etc. The product arrived and has been problematic ever since.
1-MY BIGGEST COMPLAINT IS THAT HP FRAUDULENTLY MISREPRESENTED A FACTORY "REFURBISHED PRODUCT" AS NEW (the customer will eventually find a small label marked "Factory Re-conditioned" cleverly hidden in the rear of the machine) AND CONTINUES TO COVER THIS UP.
2-MY SECOND COMPLAINT IS EXTREMELY POOR SOFTWARE (don't be sold on impractical software bells and whistles on a unit that can barely print in monochrome).
3-I AM EQUALLY UNHAPPY THAT HP HID THE STATUS OF A USED MACHINE AND INSISTED I BUY SEVERAL ROUNDS OF ORIGINAL HP CARTRIDGES FACTORY DIRECT THAT DID NOT HELP THE PRINTER FUNCTION. Don't let them sell you print paper exclusively either.
4-FOURTH, CUSTOMER SUPPORT WAS UNRESPONSIVE AND THE CSR (cust. service rep) FAILED TO FOLLOW UP AS HE PROMISED (they won't id themselves and never provide a means of staying in contact with any single Support person).
5-FINALLY, CUSTOMERS WILL DISCOVER THAT BUSINESSES WHO DON'T PURCHASE THE RECOMMENDED SUPPLEMENTAL WARRANTIES HAVE ABBREVIATED OR NON-EXISTENT WARRANTIES.
Consumers should note that in addition to the fraud, the company will continually push product accessories at the customer's expense, and avoid establishing a customer encounter record to hide evidence of consumer complaints. The object is to also charge the customer for Product Support as much as possible. In my case, I have been ripped off on all counts, in addition to the cost of a minimally functional product. My experience has been (after four machines, from laserjets to all-in-ones) that nearly all HP products have STRONG DESIGN FLAWS, but function well in one or two capacities only. In this case, the C5200 prints quality photos but is inadequate as an all-in-one. Conversely, the C410 has VERY POOR PHOTO PRINT CAPABILITY and poor, SLOW general print function . THESE PRINTERS HAVE NO LEGACY QUALITY, i.e. because one in the line functions well does not mean subsequent PhotoSmarts will. GIVEN THE FRAUD, I WOULD NOT BUY ANOTHER HP PRINTER REGARDLESS OF ITS REPUTATION. THE COMPANY HAS ALREADY SACRIFICED THEIRS.
More Review Details
- Product or service
- Hp Photosmart Printers
- Review category
- Gadgets and Accessories
You May Also Like
- "I had used the cyber power cp900 avr uninterruptible power supply to protect my equipment for several years until the unit stopped working displaying a fault warning. I..."
- "Ordered two ipad mini cases for a total of $30. While processing my credit card information, I was directed to a foreign website (alipay or something like that), then..."
- "Hey!sir I wana have my reserved funds in my Liveperson account balance as i couldn't get the service as per agreement before hiring experts for the same task, I hired..."
- "When any company represents by documents and statements that the home you are purchasing is "Energy Star" Certified and "Comfort Wise," you believe it to be a fact. Lennar also..."
- "LAWSUIT AND SWORN TESTIMONY REVEAL LENNAR CONSPIRACY ORCHESTRATED BY CEO MILLER--Lennar is a company that will stop at nothing to make money. The management has a "win at all..."
- "I bought a cvs brand face and body bleach which was noted as gentlier than the competation. I followed the instruction on the box and mixed the activator and cream and..."
- "Went to the mac store in the westfield at Stratford. When i got to the till the lady that served me was so rude loads of attiude and couldnt be..."
- "My Sister from AL Khor Qatar sent me money via trans fast worth P 20,223.35 which I received it at mlhuilier just only P 20,098.00. Where's the remaining P 125.35?..."
- "I went to nearby 7-11 at my area blk 641 I grab my stuff and waited for the casher to scan instead of coming to me straight he finish his..."