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We were unable to find the serial number for the HP monitor.

The HP Tech said he couldnt help me without the serial number. I called Amazon for the serial number, and they referred me to the product seller.

Im waiting for the seller to contact me with hope to provide the serial number.

The issue I called about was setting up the triangle in the back of the HP S14 14 portable Elite Book monitor to hold the monitor up for viewing. Your HP tech was unable to figure out how to set up the triangle.

He didnt have a monitor in front of him, and wasnt familiar with how to set up the triangle. I got a friend to stop by my home, and he was able to set up the triangle.

This was a very frustrating process, because the HP tech couldnt walk me through the process of setting up the triangle.

Preferred solution: Let the company propose a solution.

Location: Catonsville, Maryland

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