My mother had the misfortune of subscribing to HP SmartFriend. This India-based service's call logs appear to have been compromised.
Every time she called for service, she received subsequent bogus calls from technicians purporting to be with SmartFriend, but definitely weren't as we verified later. Their objective was to steal any private information on her computer and, because the scam calls came at the same time she called for service, they knew her guard was down.
Do NOT subscribe to HP SmartFriend. If you're skeptical about this review, search the Internet for the plethora of complaints from so many dissatisfied customers.
Product or Service Mentioned: Hewlett Packard Smartfriend Technical Support.
Reason of review: Bad quality.
Monetary Loss: $200.
Preferred solution: Full refund.