I ordered a laptop for my daughter. No extras- as is basic laptop.

Once I showed my husband what we got, he showed me why it was way more than what our kid needed- by ALOT. I checked the status online and it said they hadn't even started it yet. I called, asked if it could be canceled because there was about a months lead time still and was told it shouldn't be an issue. Very soon after, I received an email stating that the request had been denied and the product was being shipped.

It went from being over a month out to being shipped?? I finally got through to a resolution specialist who first told me to try and sell it but then agreed to at least let me return it with no restocking fee. Now I have received 2 emails telling me that the shipment has been delayed.

Wth HP? Not cool at all.

User's recommendation: I have used HP in the past but have never had to use their customer service. Products are great- just don't have an issue with one.

Location: Batavia, New York

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hewlett Packard Reviews

  1. 357 reviews
  2. 153 reviews
  3. 72 reviews
  4. 38 reviews
  5. 33 reviews
Hewlett Packard reviews