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My printer is still ill under warranty I talked to support and they told me to send back my old one but I told them I needed a box witch I have a box but I said I needed a poses stamp so I dont have to pay to have it mailed backyall did that before with my laptop so the guy said he sent me one through email so i can print it out I didnt think of it or it didnt dawn on me to the later but how Im gonna print it out if Im mailing my printer back to yall cause it dont work thats dont make no sence at all when yall can mailing me one I hope yall not trying to pro long it wear my warrant will be ran out cause I only had two months left now probly one month this is *** I will never buy any thing else hp again I promise so much difficulty trying to get a replacement thank you

User's recommendation: Be aware of your wardanty and don’t let them give you the run around I will not buy any more hp products again to much. Difficulty getting a replacement.

Preferred solution: Deliver product or service ordered.

Hewlett Packard Pros: I contacted hp customer service and also chat.

Hewlett Packard Cons: Product does not work properly.

Location: Port Allen, Louisiana

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