Hewlett Packard
220K
CLAIMED LOSSES
831
TOTAL REVIEWS
46.8K
PAGE VIEWS
4
ISSUES RESOLVED
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Verified Reviewer New Reviewer
HP CRT UK/I - 504882**** CRM:00528******** Dear Hp CEO, We bought your Hp Envy laptop in USA when we were in family holiday trip. We bought your HP product because we had lot of trust on your products quality and innovative technology. We bought this laptop as a gift...
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ID
Product
Hewlett Packard Envy X360 Laptop
Cons
- Lack of customer service
- Bad product and
Loss
$650
Preferred solution
Full refund
Stressed- Cant get help for Black screen
I have carefully followed the instructions to download the BIOS on USB. The problem is installing it into my Laptop that has a black screen. The instructions do not match what's on my laptop. F2 does not have anything about BIOS Management. Somebody HELP MEo! nn
ID
Location
Siler City, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLet everyone know
placed an order on 4/21/21 was suppose to be an in stock item, then they tell me its custom made computor and thats why its takeing so long.now i find out its ships from china, nothing against the chinese but its just to far away, so it finaly shipped and has been sitting in alaska now for 10 days,clearance pending, thats all im able to find out about package. tracking # tells me shipper requested non express clearance clearance,clearance clearance c clearance,
User's recommendation: hp wont help you after they get ther money , today is 6/10/21 still no package, and no hp support.
ID
Location
Lewis, New York
Preferred solution
Deliver product or service ordered
New Reviewer
Printer wont print
Printer won't print. I need to speak with agent. I need to speak with agent.printer won't print.printer
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
spent 2 days getting runaround and no resolution just rude *** service . no one should ever do business with HPrun
User's recommendation: run.
ID
Cons
- Do there best not to honor warranty
Loss
$1
Preferred solution
Deliver product or service ordered
Help with printer
Yes i bought a Bluetooth compatible printer and now i cant use it cause i dont have the internet and it askes me to an app what the ***
ID
Location
Hoffman Estates, Illinois
Computer issues
Im very disappointed about being on hold for2 hrs and never being connected i will never tell anyone about your company
User's recommendation: Absolutely no.
ID
Printer issues 2 printers
This is my issue!!!! I did not ask for an email!! I ask for a call please because HP has no customer service. It is virtually impossible to speak to someone, and even worse in the United States. Watch I still wont get a call back. Greg Cleveland (951)285-****
ID
Printer Issues
I won't print. When I look it up on my HP desktop is indicates an error. I've reloaded the print drivers several time but the error remains. Your tech support want's money to help me with your product. Is that a joke?
User's recommendation: Good luck dealing with HP's customer support for issues!
ID
Location
Upper Marlboro, Maryland
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Computer broke after three weeks and had barely used it
I purchased an HP even after purchasing several that failed in a short time. Big mistake again will never purcse their products. The computer broke after three weeks ,when I called to get help I was referred to an outside service that I had to pay for. There were no humans to speak to. They used a virtual assistant in their customer support website.Shame on them for their business practices.
User's recommendation: Don’t buy and HP.
ID
Location
Glendale, California
New Reviewer
Worst Customer Service After Sale
Printer seemed to install just fine - used existing HP software/account. Couldn't get it to print and then suddenly it did - but cannot figure out how/why. Customer support model is avoidance Terrible. Cannot be stuck with that. Printer goes back - as soon as I can get through the dense site and customer service to initiate return.
User's recommendation: Avoid if you ever expect to need human customer service.
ID
Product
Hewlett Packard Printer
Pros
- Good price
Cons
- No customer service
Preferred solution
Full refund
New Reviewer
Original review updated by user May 30, 2021
Yes when i called to file a claim on a keyboard from an all in one hp that stopped working after 3 months of usage, I was told after being on the phone for about an hour and having all the diagnostic checks done that they wouldn't be able to process my claim because...
ID
Service
Hewlett Packard Part Replacement
Pros
- Good product most of the time
- Best gaming computer
Cons
- Poor customer service
Loss
$20
Preferred solution
A replacement keyboard and some other form of discount to use on a future product for having to go out and buy an aftermarket keyboard while the original was still under warranty.
New Reviewer
Not able to install printer to work
I just bought a HP Laser PRO MFP M28-M31. The color instruction pamphlet is useless. Doesn't even say what symbols mean. I am very frustrated that I am spending time cant get it to work. I spoke to the retailer-wants to sell service agreement
User's recommendation: Buy a printer that is plug & play and easy to install.
ID
Location
Commack, New York
Preferred solution
I want to be able to install my printer to my new HP desktop!!!!
Unable to access my account forgot password and tried to change password.
Trying to make a payment for ink cartridge but unable to access more account. The Virtual Agent repeatedly asked the same questions and still Im unable to get into my account. It was okay when I used the same card but it expired.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFrustrated
Problems with letters fading from laptop keyboard. Contacted website and eventually managed to fill in a form but got a response to say contact UK website or ring. Phone number was chargeable so was not prepared to use that as you don't know how long you end up waiting for. Replied asking for an email address as can't use phone and was sent a phone number to ring!!! There are loads of moans on the forum about the same thing going back many years, so why haven't they done something about this issue?
User's recommendation: Ask HP is they have improved keyboard wear - laptop is great by the way.
ID
Product
Hewlett Packard Laptop
Pros
- Decent enough laptop
Cons
- Impossible to get human support
Preferred solution
Replacement keys T and E and instructions to fit them is all I was wanting
New Reviewer
Updates crashed printer
For 7 years my HP Office jet Pro 8630 worked perfectly. HP kept bugging me to update. I finally did last week. Now none of my 4 computers can print. I tried their virtual assistant which was useless. No responses to any issue.
User's recommendation: Buy something else or don't update.
ID
Cons
- Virtual assistant cannot help
- Update caused me to get a different printer
Preferred solution
An easy line to live tech support.
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i am 74 and have no tec skills with computers or printers i just need to ask a question about my desk jet 3632 printer . i have tried to work with the virtual help but i dont understand your company has brought me to tears i wont buy hp again you dont care about your customers that are older and need a real person