Hewlett Packard
Hewlett Packard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hewlett Packard has a 1.8 star rating from 681 reviews, with 33% likely to recommend. Consumers are mostly dissatisfied; rating distribution shows 81% unfavorable and 10% positive. Recent Hewlett Packard reviews highlight frequent service failures and unresolved issues.
Key Takeaways for Future Customers
- Expect long hold times and difficulty reaching a human about subscriptions or membership changes.
- Monitor billing, refunds, and auto-ship charges closely.
- Consider warranty and support limits before purchase.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and support transfers.
- Issues with refunds, billing disputes, and subscription cancellation problems.
- Product reliability concerns and limited help for older devices.
Positive Feedback
Some customers note good price and product performance at times, and occasional quick, effective support experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hewlett Packard has a 1.8 star rating from 681 reviews, with 33% likely to recommend. Consumers are mostly dissatisfied; rating distribution shows 81% unfavorable and 10% positive. Recent Hewlett Packard reviews highlight frequent service failures and unresolved issues.
Key Takeaways for Future Customers
- Expect long hold times and difficulty reaching a human about subscriptions or membership changes.
- Monitor billing, refunds, and auto-ship charges closely.
- Consider warranty and support limits before purchase.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and support transfers.
- Issues with refunds, billing disputes, and subscription cancellation problems.
- Product reliability concerns and limited help for older devices.
Positive Feedback
Some customers note good price and product performance at times, and occasional quick, effective support experiences.
Media from reviews
Queens, New York
4 days and still not working
Each new person runs the same tests with the same results. Each person blaming the last.
Really tired of no results. Too much time spent on this.
Ready to go to a real person. Smart repair is a money grab.Last one blamed it on hardware but this and Last passed.
- Love the product dedicated user
- Can not fix the problem
Preferred solution: Full refund
User's recommendation: Don't pay for Smart repair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Pedro, California
The tech person had me send pictures and then disconnected
5-month-old 7975 All in on printer. I put new ink in (H/P ink) the color was bad and it skipped.
I have to admit at 1st I put the old ink back in.
I was sending pictures back to tech, reversed to the new ink, and continued to follow the tech's directions. H/P had my contract info and when I was disconnected, no callback.
User's recommendation: At time of purchase, make sure that a good Cs number is available, not a number in India!
Dallas, Texas
Helpline with printer
$90 to help-printer- Dell Computer HP printer
Operator was. Very nice, polite & informed
Thanks. Good Bless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to help connect a printer because they consider it obsolete
Do not purchase HP products! They won’t stand behind their products
It is approximately 5 years old and was functioning perfectly up to the provider switch. The representative outright refused to assist me with the reconnect due to the fact that HP considers this unit to be obsolete. In other words, buy another! Just another otherwise functional product to add to our landfills.
Further, there are no on line resources where they will actually give you information on how to resolve this issue, despite assurances to the contrary. I spent hours trying to do this including contacting my new service provider as well as Apple Tech support. They, too, were unable to find any useful information on this issue.
So, not only did HP outright refuse to help, but also prevented a user from being able to resolve the issue themselves. If and when I am forced to go out and buy another printer, you can be sure it will not be an HP product!
- Units work
- Very difficult to get consumer help online
Preferred solution: I would like to get my printer reconnected. They are purposely withholding the information that I need to do so and they also have no resources that would allow you to do it yourself.
User's recommendation: Do not buy HP products as they are NOT customer friendly!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
Your product SUCKS!
- - Scanner requires login to scan via cloud service.
- - Scanning worked yesterday but not today.
- - Cannot disable login; cloud service is required.
I bought a printer/scanner and can't scan because your stupid application wants a login and password to scan. I could scan yesterday, but now not today.
I can't disable the login feature, and I have to run your stupid cloud-based crap.
I've spent over an hour trying to navigate this crap and gotten nowhere. Your stupid, stupid, stupid AI was a waste of my time.
User's recommendation: Don't buy anything HP!!!! Waste of freggin time & money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Change my email and phone number and can’t get my HP printer to work. I also am paying money every month which is taken out of my checking account for ink. I don’t know how to reach anyone by phone.
- - Cannot reach a human; can't update email or phone, and the auto deduction continues.
- - Two HP printers are unusable; I'll give them away.
This would be a great company if you could talk to a human being. I have my automatic deduction coming out for my ink, unable to change my email and phone number.
I thought I did, but apparently I didn't. I keep getting the runaround. I have two printers here, HP printers that are, and can't use either one of them, so I'm just going to give them away. I will never get an HP printer before.
I've never had this problem before. Whatever you do, don't call the first HP phone number that comes up on Google because I don't believe they're really HP. They got into my computer. I thought they were gonna help me, but I don't believe they were from HP.
They didn't help me with what I needed, so that's how I know. They just wanted to tell me that someone's hacked into my computer and Wi-Fi, so guard yourself. It’s better than talking to a bot to get another brand.
I'd rather buy my own ink now. I have to put a stop on my debit card.
User's recommendation: what can I say?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerManufacturer warranty needs
I had to hang up. I can't stay on hold forever. Please call me in an hour so I can resolve this issue.
- Operating system
- Prepaid plans
Preferred solution: Full refund
User's recommendation: It's a great company to work with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy smart tank printer series 7602 went off-line during a Brown out and I cannot get it to reconnect
I had a brown out and my printer lost the connection to the Internet and when I try to reset it, it says I cant find it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Asheboro, North Carolina
Resolved: Problem not Resolved
None, they kept trying to sell me an ink subscription. They didn’t help me solve it.
I figured it out myself. They told me it was too old to fix.
After finally speaking to a rep, we got cut off. I called back and had to do all the steps again and got another rep.
I had trouble understanding him.
He didnt help with the issue, kept trying to sell me an ink subscription, and told me that my printer was too old and that he couldnt help me. BEYOND FRUSTRATED!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook too long for help
hp needs to help customers quicker!!! you are on hold waiting for someone to help-finally get someone and they transfer you.
very frustating!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Webster, New York
Laptop out of box had a virus
- - Laptop arrived with a virus that locked the screen.
- - Support bounced between departments.
- - Returning for a refund; won't buy HP again.
Laptop came out of the box with a virus that locked the screen and demanded money for removal. Called HP customer support spent an entire morning getting bounced for department to department, without anyone knowing what to do.
Final person told me that I had to pay for the fix. Computer is going back to the store for a refund.
OUTRAGEOUS CUSTOMER SERVICE. Last HP product that I'll ever buy.
- Who sends infected equipment and wants to charge for fix
Preferred solution: An apology isn't enough. I spend a 1/2 day trying to work around the problem. Never by HP, it isn't the HP you remember in years gone by.
User's recommendation: Avoid HP Products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Find out where the nearest service center in *** *** is for a HP COLOR LASER CP 2025
I hate talking to an AI. Hire real people.
Hire Canadians to support your Canadian customers. You have to repeat yourself constantly to be understood by an AI.
- Poorly designed website to find service centers
- Next to impossible to find a phone number
- Bad cs servicve
User's recommendation: A robot run company (AI), I don't like that. Totally impersonal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carbondale, Pennsylvania
- - HP OfficeJet Pro 6978 with Insta Ink.
- - After cancelling Insta Ink, the printer won't print.
- - They were charged for ink and paper during non-use.
Here's how they want to help ya, It's *** that I must subscribe to Insta Ink to get any help at all!!!Action NeededInstall your Instant Ink cartridge(s).Hi Michael,You are currently on the 10 pages per month plan of HP Instant Ink but recently installed one or more store-bought cartridges in your HP OfficeJet Pro 6978 All-in-One Printer.If you have HP Instant Ink subscription cartridges on hand, install them now.HP Instant Ink can not monitor your ink levels and ship you more ink when you're running low if you have store-bought cartridges installed.Can't find your cartridges? Here are a few things you can check: ImageCheck the status of your recent shipments from your dashboard.
Shipments may have been delivered sooner than needed, check around your workspace for an HP Instant Ink box. ImageVerify or update your address. View and change your address from the Overview page on your dashboard. ImageRequest replacement cartridges.
If you're unable to find your previous shipment, or your address has recently changed, contact HP Instant Ink support or use the Virtual Assistant to request replacement cartridges.
Have questions? We're here to help.
So I got pissed and cancelled my Insta Ink subscription. I purchased the recommended HP ink. Regardless, since then, I haven't been able to use my printer. I spent 4 hours today trying to figure it out. I did everything they told me to do, and it still won't print, but I bet my bottom dollar if I sign back up for Insta Ink it'll work just like the last time. I spent a lot of money on this printer, and it sucks that it won't work unless I sign back up for the Insta Ink.
HP is a bunch of scammers, and they take advantage of their customers. They're a bunch of scammers!
- Its a decent printer
- Scammers
Preferred solution: Full refund
User's recommendation: I'd highly NOT recomend HP especially if it has an Insta Ink option
“The delay wasn’t caused by the age of the printer or ‘lack of office supplies.’ It was caused by HP disabling printer functionality when an Instant Ink subscription is inactive — even when genuine HP cartridges are installed. HP support confirmed this by instructing me to reinstall Instant Ink cartridges before they would continue troubleshooting. That policy is the issue being reviewed.”
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gulfport, Mississippi
Defective printer
Printer won't connect to computer. I have been on the phone for over four hours with technicians.
Nothing they have advised works. I've also carried my printer to the Geek Squad. They couldn't fix it either and recommended returning it.
The problem is with the drivers. Very frustrated!
- Customer service and tech support are abysmal
Preferred solution: Full refund
User's recommendation: You’ll get a technician who speaks English when you need help. And calling customer service is fruitless. Another company that doesn’t care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Augustine, Florida
Can’t scan
You made me pay 59.00 for help and then disconnected the call. Now you have my money, and I have zero support.
- Customer support is a joke
Preferred solution: Full refund
User's recommendation: Don’t call HP. They don’t help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
I signed up for HP help desk services,...
I signed up for HP help desk services, I should known better when you dont get a chance to talk with a live person to set up the subscription. I wnat to cancel anything that I have signed up for.
I will contact my bank and inform them of any funds coming out of my account is a fraud. This is ridiculous.
Preferred solution: Full refund
User's recommendation: Refund my money I will never contact you guys ever again.
About
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Hewlett-Packard Company (or simply HP) was founded in 1939 by Bill Hewlett and David Packard. The company is headquartered in Palo Alto, California. This information technology corporation specializes in computer systems including personal computers, laptops, servers, computer peripherals, computer software, consulting and IT services. The slogan of the company is: "Invent". The company is usually referred to as HP. Hewlett-Packard Company is represented worldwide, manufacturing in addition to computers, a variety of printers, photo and video cameras and ink cartridges. According to the revenues, Hewlett-Packard is the largest IT company in the world and the first seller of personal computer systems.
Hewlett Packard is ranked 678 out of 6115 in Appliances and Electronics category
Worldwide, USA, UK
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