Hewlett Packard

This is the second time this has happened to me. I have an HP OfficeJet Pro 6978 all-in-one printer that has the Insta Ink option. The first time when I first purchased this printer, I didn't sign up for Insta Ink. After I ran out of the ink sent to me, I purchased ink elsewhere. The printer started not working properly until I signed up for Insta Ink. However, I haven't used my printer in a year or two but was still paying for the Insta Ink, and when it ran out, I was charged for a bunch of paper usage. However, I did not use the printer in a couple of years, and I thought since I was paying for this option that I would have ink ready to ship, and I was confused as to why I was being charged extra.

So I got pissed and cancelled my Insta Ink subscription. I purchased the recommended HP ink. Regardless, since then, I haven't been able to use my printer. I spent 4 hours today trying to figure it out. I did everything they told me to do, and it still won't print, but I bet my bottom dollar if I sign back up for Insta Ink it'll work just like the last time. I spent a lot of money on this printer, and it sucks that it won't work unless I sign back up for the Insta Ink.

HP is a bunch of scammers, and they take advantage of their customers. They're a bunch of scammers!

I called to cancel my services they dont like it when you cancel your services my printer was old and it would allow me to put my wi-Fi password in so the lady offered me a printer that they had for 30 days free if I wanted to keep it it was 6.99 a month and I could pay extra $2 for extra pages 50 extra pages. I got the printer in three days.

I printed about 20 pages after that I didnt have any more ink so I contacted them when I tell you them foreigners and then Pakistan people are the worst it was fruitless. It was horrible. It took me four days to get a supervisor. The guy told me he sent me a return label.

He lied when I got to Fedex the man told me to call him back and the reason why they didnt give me that return label is because they wanted me to pay for it I called them back. I had to threaten them. Thats why I got a supervisor so tomorrow which will be 8/12 2025. im going back to Fedex to try to send it back.

The guy kept saying he sent me a return label. It never came to my email. They just liars and they are the worst foreigners. You cant understand them.

They put you on hold for hours and I recorded the phone calls. Dont do business with HP instant ink if you dont have to and whatever you do dont agree to accept one of their brand new printers because it runs out of ink after you print 20 pages so they tell lies and they false advertise.

I tried to order a laptop on line. When I went to compete the order delivery in 2-3 days was stated on the web site.

When I got my first (and only) confirmation it stated delivery would be 10/10. If I had known that I NEVER would have ordered. This occurred on a SATURDAY. I tried to contact HP and was defeated by their web site and phone POS at every step.

I finally got a REAL CSR, MeriAnne, who found my order number and went to work on my problem.

The real problem was created by HP and its absolutely ridiculous business model. it appears to be geared to making all of HP's screw ups the consumers' problems.

Like TOO MANY corporations today, they evade and avoid direct customer contact with a real live human being but maintain a defective VRU and chat application.

Today I received a denial of my cancellation demand. Considering HP stated a delivery date A MONTH AWAY I don't believe the order can't be canceled NOW.

I noticed two charges on my statement: one for 1181 and one for 741 from HP. So I called there, and they said it was for the printer.

I looked at my email, and it said they wanted payment for a printer that I paid off last year that was stolen and the account was closed. So I called, and the girl said I had to make a payment on this; that's what it was for. I kept trying to tell her that I already paid it, and it was last year. It's been closed since.

I asked, 'Well, what was the other charge for?' I looked in an email, and they billed me for an old printer that I haven't even used in over a year. Why did they even turn that on? I didn't even turn on that service. So anyway, this girl is arguing with me about the 1181 payment for the printer that I already paid off, and I said to send me the email on that—just send me an email—and then she sent me one email with a file, and the file was blank.

So I called back over there, and they said I had to send screenshots of whatever; some girl was trying to help me because this was like the sixth time I was calling in there because it kept transferring me between HP Instant Ink and All-in-One Plan. The printer was on the All-in-One Plan, and that was for my old printer. They put it on an All-in-One Plan—why they did that, I don't know. Who opened that account?

I don't know. Then she said to find out if it was from Instant Ink who billed them or if it was the All-in-One Plan, but the bill said Instant Ink. So anyway, I got off the phone with her because I felt bad. I didn't want her to wait while I was sitting here trying to go through my statements to find them, and I figured after that it wouldn't be any problem once I figured out who billed me wrong.

So we're going to get another email, I'm assuming from that girl who was arguing with me, who said, 'Oh, this account was closed.' Hello, that's what I've been saying! Then she said I still owe for this account, for the one that I don't know who turned on. I said I don't even know where this account is, and I said the guy told me when I paid it off because I wanted to get another printer. She said I should just open up another email account and get a different printer.

I said, 'Okay, find the soonest,' which I did. The printer I bought had three months of free printing on it, and then I signed it up for the paper. I figured, 'Oh good, it's the same paper when I run out of ink, so I'm all set.' That's what I thought. So I never got any paper, so I canceled it.

I figured that my printer was still on because I had three months of free ink, but they turned off the service because I didn't pay for the paper. I think I got one or two months free; I can't remember on the paper, but I canceled it before it was supposed to bill me because I never got any paper. So then they turned off my service, and I couldn't print anything. I'm still fighting with them about the refund.

I said I want my money back on this 11.81 for this printer, you know, and all this blah blah blah. I just got frustrated and said, 'Okay, you know what, just never mind and close everything. I don't want you; I don't want your paper; I don't want anything.' I said, 'Just close everything and make sure everything's okay.' So we'll see if both of those payments are for paper. How much does paper cost?

I think I was on the 1.99 plan, and that was canceled, so I don't know where they're coming from. I can't get a straight answer, and I keep getting transferred. I must have made phone calls to these people, and then after I told her I just canceled it and I said I didn't want to talk to anybody anymore, I just hung up the phone. She sent me an email to my other email—two different emails about that account.

What is going on? Oh, and then they sent me a $30 gift card to Sniffed or something like that for Fabletics. No thanks.

So everything's unresolved, right back where I was. I'm just pissed off going to talk to them.