Hewlett Packard
Hewlett Packard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hewlett Packard has 1.8 star rating from 659 reviews; consumers are mostly dissatisfied and only 34% would likely recommend.
Key Takeaways for Future Customers
- Read Hewlett Packard reviews before buying and expect difficulty reaching live support.
- Review Instant Ink and subscription terms carefully and confirm billing, refunds, subscriptions policies.
- Consider warranty and return process timelines if you rely on rapid repairs or replacements.
Negative Feedback / Risk Areas
- Poor customer service with long hold times and unhelpful AI or call-center interactions.
- Instant Ink and subscription practices that can disable cartridges after cancellation and cause billing disputes.
- Problems with warranty fulfillment, refunds, lost or delayed repairs, and order support.
Positive Feedback
Price and product performance are praised when devices work, and some live agents resolve issues effectively.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hewlett Packard has 1.8 star rating from 659 reviews; consumers are mostly dissatisfied and only 34% would likely recommend.
Key Takeaways for Future Customers
- Read Hewlett Packard reviews before buying and expect difficulty reaching live support.
- Review Instant Ink and subscription terms carefully and confirm billing, refunds, subscriptions policies.
- Consider warranty and return process timelines if you rely on rapid repairs or replacements.
Negative Feedback / Risk Areas
- Poor customer service with long hold times and unhelpful AI or call-center interactions.
- Instant Ink and subscription practices that can disable cartridges after cancellation and cause billing disputes.
- Problems with warranty fulfillment, refunds, lost or delayed repairs, and order support.
Positive Feedback
Price and product performance are praised when devices work, and some live agents resolve issues effectively.
Media from reviews
Orlando, Florida
Help eith printer cartridges
- - Couldn't remove the black cartridge to insert a new one.
- - Could not find it in the instructions.
- - I needed help on a timeline.
I could not get the black cartridge our to.put a new one in. I own another one for.years
I could not find it.in your instructions and could not get anyone on the phone.
I was really upset with the company and i.still feel that way. I was on a time line and needed help.
User's recommendation: At least put full instructions out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carbondale, Pennsylvania
- - HP OfficeJet Pro 6978 with Insta Ink.
- - After cancelling Insta Ink, the printer won't print.
- - They were charged for ink and paper during non-use.
Here's how they want to help ya, It's *** that I must subscribe to Insta Ink to get any help at all!!!Action NeededInstall your Instant Ink cartridge(s).Hi Michael,You are currently on the 10 pages per month plan of HP Instant Ink but recently installed one or more store-bought cartridges in your HP OfficeJet Pro 6978 All-in-One Printer.If you have HP Instant Ink subscription cartridges on hand, install them now.HP Instant Ink can not monitor your ink levels and ship you more ink when you're running low if you have store-bought cartridges installed.Can't find your cartridges? Here are a few things you can check: ImageCheck the status of your recent shipments from your dashboard.
Shipments may have been delivered sooner than needed, check around your workspace for an HP Instant Ink box. ImageVerify or update your address. View and change your address from the Overview page on your dashboard. ImageRequest replacement cartridges.
If you're unable to find your previous shipment, or your address has recently changed, contact HP Instant Ink support or use the Virtual Assistant to request replacement cartridges.
Have questions? We're here to help.
So I got pissed and cancelled my Insta Ink subscription. I purchased the recommended HP ink. Regardless, since then, I haven't been able to use my printer. I spent 4 hours today trying to figure it out. I did everything they told me to do, and it still won't print, but I bet my bottom dollar if I sign back up for Insta Ink it'll work just like the last time. I spent a lot of money on this printer, and it sucks that it won't work unless I sign back up for the Insta Ink.
HP is a bunch of scammers, and they take advantage of their customers. They're a bunch of scammers!
- Its a decent printer
- Scammers
Preferred solution: Full refund
User's recommendation: I'd highly NOT recomend HP especially if it has an Insta Ink option
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Devious, misrepresentation, lousy customer care.
- - HP printer stopped after Instant Ink contact.
- - Support used AI/bots; no real customer service.
- - HP switched to JA and charged $5 without warning.
Company fixed the issue and I have been provided with product or service ordered. It took three service/IT people to cancel the subscription and then allow my HP printer to operate agin.
It took forever for the IT staff to help me navigate their HP website to cancel said subscription which then allowed me to operate my HP printer on my own. I also was able to "Ask/Answer" to return my money to me after they,(without my permission) took over the HP website. First, don't assume that HP's 3 free months of printer cartridges is a promotion but it is rather a scheme, where the buyer of HP printer pays a monthly fee besides the cost of the cartridges. 2) Beware that business such as "Ask/Answer" & "Experts" are simply AI bots which take over a website without asking permission.
Consumers never even realize they are not working with the original business website. 3) When a website asks for a CC, consumers should run the other way.
Before I knew it and without warning HP switched me to Just Answer (JA) with more bots or AI and charged me $5.00. There was no warning. I did talk to a (person) gentleman from JA who told me who to contact for cancelation. HP is devious, conniving, unreliable and shows no service for in Customer Service.
Do not buy their printers, it will cost you more for ink.
Do not expect Customer service because before you know it you'll be working with JA and it will cost you money. And don't event expect a refund...Good luck with getting your money back.
User's recommendation: Do not buy HP printers or Instant Ink -It's a scam!
JA is not affiliated with HP at all. Your computer's security, specifically pop-up blocking is not working.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer servce/ lack of contact
- - Laptop bought with a 2-year warranty; it expired after 1 month.
- - Escalations manager Sydney unreachable; paid 750.
Ordered a laptop with a 2-year warranty back in October. When the laptop died, I tried to do a warranty repair to discover the laptop warranty expired a month after purchasing.
They finally fixed the warranty issue and sent it back to be repaired. It got lost for 2 days, then it got lost being sent back. I wonder if I will ever see my laptop again.
Been trying to reach out to the escalations manager named Sydney but I guess she fell off the earth. I love paying 750 to be treated like garbage
- Laptop works great for 4 months
- Escalation team will not contact you
- Lots of excuses
- Your product will be lost
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Dishonest
- - Canceled service; printer was offered for 30 days free, then $6.99/mo plus $2 for extra pages; ink ran out after 20 pages; no return label.
Wrong company when doing report. I let them no.
I printed about 20 pages after that I didnt have any more ink so I contacted them when I tell you them foreigners and then Pakistan people are the worst it was fruitless. It was horrible. It took me four days to get a supervisor. The guy told me he sent me a return label.
He lied when I got to Fedex the man told me to call him back and the reason why they didnt give me that return label is because they wanted me to pay for it I called them back. I had to threaten them. Thats why I got a supervisor so tomorrow which will be 8/12 2025. im going back to Fedex to try to send it back.
The guy kept saying he sent me a return label. It never came to my email. They just liars and they are the worst foreigners. You cant understand them.
They put you on hold for hours and I recorded the phone calls. Dont do business with HP instant ink if you dont have to and whatever you do dont agree to accept one of their brand new printers because it runs out of ink after you print 20 pages so they tell lies and they false advertise.
Preferred solution: Full refund
User's recommendation: Don’t do business with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey lock your printer if you don't use their ink
- - HP requires using their ink program and won't unlock the printer.
- - Uninstalling the app fixed the printer while the reviewer found HP unhelpful.
Hp makes you use their ink program and refuses to unlock your printer if you decided to not use their ink. They are unhelpful and refuse to understand restrict your printer.
Finally I uninstalled the app and then my printer worked just fine. Wish I could give negative stars ..
User's recommendation: Do not buy an HP desk jet
Ronkonkoma, New York
Insant ink re enrollment
Help was wonderful, but I would have liked to be able to find the phone number to call for a live person on the website and not have to ask Siri.
- Very helpful once you get a live person
- Difficulty getting a live person
Preferred solution: Its done
User's recommendation: Have phone number on website when AI can’t hrlp
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTHE WORST CUSTOMER SERVICE
- - Paper portion cancelled, but a shipment arrived.
- - Tried to reach HP four times to reverse the charge; I was disconnected.
I had cancelled the paper portion of my subscription, but received a shipment nevertheless. I tried 4 times to reach someone at HP who would tell me how to return the paper and have the charge reversed.
When I finally reached the person who seemed to know what he was talking about, I was disconnected. HP cares nothing about their customers' time or satisfaction.
User's recommendation: Don't get involved with HP!
Printer not working! somehow print software not working
- - Several calls with over an hour waiting and no resolution.
- - HP used to be reliable; now service is the worst.
Several phone calls, over an hour waiting, 3 minutes of double talk via computer, and nothing.
HP used to be highly reliable. 'They have lost all of that.
How unfortunate!
At one time they had the best service in the industry. Now they have the worst!
User's recommendation: Buy any other printer!
Marysville, California
So much time wasted on hold and never an answer
- - Printer support is horrible.
- - I would never buy HP products again.
- - No one answers the phone.
- - The phone menu is an endless, frustrating process.
printer support is horrible. Ill never buy another HP product again.
no one ever answers the phone. You are put in that endless button pushing infuriating process where you NEVER get any one to talk to you.
User's recommendation: buy another brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Richmond, Virginia
ENVY Printer problem
- - Used it once; it never worked again.
- - HP replaced it after 20+ hours on the phone; the replacement failed.
- - I can't get a second replacement sent.
Had used it for one print, then it never worked again. It was replaced by HP after I spent 20+ hours on the phone.
Same issue with the replacement. Now I can't get a resolution to have the second replacement sent. Very difficult to speak to a real person. No help to get a different model to fix the problem.
Now they have my printer, money, and I have neither! Terrible service.
- Usually great products
Preferred solution: Just get a printer that works. The envy 6155e is not acceptable.
User's recommendation: Avoid HP Envy 6155E printer
Natick, Massachusetts
Warranty is worthless
- - Warranty acknowledged and repair requires returning the scanner for 3-5 weeks.
- - I can't be without a printer that long.
- - Support is hard to reach.
warranty is worthless. I had a problem with scanner and they agreed it was under warranty.
but they want it returned and will repair but it will take 3-5 weeks and I cant be without printer that long.
They just said sorry and hung up. It also takes forever to get anyone who speaks English on the line.
User's recommendation: buy Epson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor service-- Dishonest sales person
- - Regrets buying HP Envy 6100 with auto ink.
- - Printer not worth it; scanning and emailing are hard.
- - Poor customer service; long wait.
My bad I was talked into buying the HP Envy 6100 with the automatic ink supply. DO NOT DO IT The printer is not worth a penny.
It is extremely difficult to scan and then e-mail. You can not e-mail to more than one person at a time. It does not have an auto feed. You can not scan directly from the printer.
The service is is horrendous.
The agents and their supervisor do not know the unit. They insisted that I could not use shortcuts from the computer but you can.
Of course it always takes over 30 minutes to get them on the phone. But I am sure that you already know that.
- Name recognition
- Not able to talk to advanced tech or supervisor
- Time to get them on the phone
Preferred solution: Full refund
User's recommendation: Try Brothers or Epson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHard to contact. Envy printer leaves much to be desired.
- - Over 5 hours with support to fix the Envy printer; it's about a month old and worked four weeks.
- - Four agents and a supervisor have not fixed it.
Do not deal with HP.. They are really not interested in real customer service.
I have spent over 5 hours with support personnel trying to solve an issue with the Envy printer. (I also spent over an hour waiting to be connected to an agent)
The printer is about a month old. It worked for about four weeks.
Four agents plus one supervisor have not fixed the issue.
User's recommendation: Try another printer company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImmense disappointment and HP failures
- - Website showed 2-3 day delivery; confirmation read 10/10.
- - Cancellation denied; MeriAnne located the order and began resolution.
I tried to order a laptop on line. When I went to compete the order delivery in 2-3 days was stated on the web site.
When I got my first (and only) confirmation it stated delivery would be 10/10. If I had known that I NEVER would have ordered. This occurred on a SATURDAY. I tried to contact HP and was defeated by their web site and phone POS at every step.
I finally got a REAL CSR, MeriAnne, who found my order number and went to work on my problem.
The real problem was created by HP and its absolutely ridiculous business model. it appears to be geared to making all of HP's screw ups the consumers' problems.
Like TOO MANY corporations today, they evade and avoid direct customer contact with a real live human being but maintain a defective VRU and chat application.
Today I received a denial of my cancellation demand. Considering HP stated a delivery date A MONTH AWAY I don't believe the order can't be canceled NOW.
- Customer service
Preferred solution: Full refund
User's recommendation: Don't buy HP
Cherokee, Iowa
Financial transaction
Have accounts call me at 712-229-****.
{{Redacted}}
Preferred solution: Accounting.
About
, , , ,
Hewlett-Packard Company (or simply HP) was founded in 1939 by Bill Hewlett and David Packard. The company is headquartered in Palo Alto, California. This information technology corporation specializes in computer systems including personal computers, laptops, servers, computer peripherals, computer software, consulting and IT services. The slogan of the company is: "Invent". The company is usually referred to as HP. Hewlett-Packard Company is represented worldwide, manufacturing in addition to computers, a variety of printers, photo and video cameras and ink cartridges. According to the revenues, Hewlett-Packard is the largest IT company in the world and the first seller of personal computer systems.
Hewlett Packard is ranked 647 out of 6260 in Appliances and Electronics category
Worldwide, USA, UK
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“The delay wasn’t caused by the age of the printer or ‘lack of office supplies.’ It was caused by HP disabling printer functionality when an Instant Ink subscription is inactive — even when genuine HP cartridges are installed. HP support confirmed this by instructing me to reinstall Instant Ink cartridges before they would continue troubleshooting. That policy is the issue being reviewed.”
Why the $1000 loss? It sold for around $475, new, with no subscription.
Which warrants the question, why did you allegedly pay full price only to later sign up for their ink program? You get a HUGE discount on the printer by signing up at purchase.
In addition, that specific model is from 2016 and was discontinued mid-2022. Your little story doesn't add up.
Because I had a project that I was working on and My insta Ink ran out. I contacted the company asking them where my refills were and they told me i would have it within a week, However i didn't receive the Ink until 2 and a half weeks later and I lost the job because it went over the project deadline.
That's when I called them and canceled the Insta Ink. They even wanted me to pay for the extra paper usage that I went over. I explained to them I was trying to print something to get to my client so I can try and delay the project for another week until I received the ink. I didn't receive the ink until I canceled the subscription and then I tried using their ink but printer wouldn't work because of that, I then spent 75.00 on different ink and neither of the inks work.
In all reality, I should add another 75.00 onto what I lost in total and that wasn't including the price of the printer. That was my loss of the Job and Client.
You need to invest in better equipment.
No *** Any suggestions?
Your potential client dodged a bullet if a 9 year old discontinued printer, your lack of office supplies and reliance on mail-order ink caused a time delay.
Actually I should be suing them for the lose of the project, Client and any other projects I would have gotten.
I will not ever buy any HP products!!!!!!! I really hate that company.