Hewlett Packard

Now I will convey to you the entire process with HP with images. From now on, it is up to you to evaluate HP-related products.

No problem has been resolved properly on my part. I will write these one by one because I want to answer the questions in people's minds when they do research on the internet. Let them see why they should not choose an HP branded product.

First of all, you receive information that a price quote will be sent by HP for approximately 20 days. Later, when I submitted a complaint, Ms.

Hülya called this platform and said she would take care of the situation, and a quote was sent the very next day. The offer sent is an average price of 1,500 TL more than the online price of the product. I bought the product myself 3 years ago for a price of around 1800. The product costs around 5000 Turkish Lira today.

The price sent by the service is around 6500 Turkish Lira. Now, the price they decide on after 20 days is the replacement price of the product. Because there is no guarantee. Yes, there is no warranty.

It has been 3 years since I bought the device, but due to a problem that is not caused by me, you have to throw away the device you bought in 3 years or replace it with a new one from the HP service with the amount you paid out of your own pocket. Now, I will also attach the official document with the HP logo that was sent to me with the phrase "screen broken". Although my screen was not broken, I was asked for confirmation with this price, stating that the screen was broken. I got feedback regarding the situation and my screen is not broken and I can get images from the display port.

I just mentioned it when giving it as "HDMI port display problem". The meddlesomeness in the document is so obvious that they said we will send a document as if to send an offer quickly, we will not approve it anyway, send the price of zero and let it go. Later, I meet with them, and a few minutes after my meeting, they revise the document and write to me in a revised form, deleting the phrase "screen is broken" because the HDMI port problem is not showing the image. I leave it to you to decide how serious HP Turkey is, how much it protects its product, and how accurately and professionally it manages the process.

I saw many people on the internet who experienced this situation with me. I fell victim to not doing such research when buying it myself. I hope something like this doesn't happen to you, just wanted to warn you. I added the documents and I will add the others as well.

Later

I discussed the screen broken statement with customer services regarding the issue, and during my conversation on 20.03.24, they told me to send an e-mail to consumer.hizmetleri@***.com and forward my complaint there, and they would help me quickly from there.

Then, let me share with you the result of sending so many articles and e-mails.

This was the response I received to all the things I wrote to me via e-mail in the document. I experienced another disappointment. I am aware of the indifference on HP's part that the issue cannot be resolved anyway. Then, Ms.

Hülya, whom I met a few days ago, said she would personally take care of it, so she called again and said that the price had been sent to me. I explain the situation to him again, and he asks me for a new price for a device that only has a faulty HDMI port, and the confirmation form states that the screen is broken. I asked what kind of irregularity or meddlesomeness was there in this document? They told me that the screen may be broken from the inside and you may not have seen it.

I said, "If I'm getting an image from the display port, let me know if the HDMI side has a different screen." He said, "Okay, let me get information from the technical team." We ended the conversation. And a few minutes later, I received the revised version. Attached is the revised version of the document. In other words, the statement that the screen is broken a few minutes ago is revised to the fault I reported and sent a few minutes later.

The problem is that we are not interested in what the problem is. The important thing is that you don't bother and charge you for a brand-new device, and they don't care because it has no warranty. The device is never claimed. I don't care about the cost of the device, I will follow this process and forward it to the relevant authorities.

Regardless of the financial aspect, I will write the process here again.The reason I'm writing this is because I want HP in America to see these.

HP in Turkey does not care about us. HP does not stand by its product.

HP laptop Model # 17-CP0700DX. Specifications: 17.3" Laptop - AMD Ryzen 5 - 8GB Memory - 512GB SSD - Natural Silver.

This laptop has given me nothing but problems. I've spent probably 30 hours on the phone with HP trying to make it work. I've rebuilt it over the phone. They send me a thumb drive and I rebuilt it using that.

Then I had to rebuild it again and it crashed. I had to mail it to them and they rebuilt it and mailed it back. It still isn't working. I paid $540.99 for the laptop plus after the first crash, I purchased extended support, which I've used.

Now the screen casing is coming apart from the laptop and it still isn't working as it should. It blinks, it crashes. HP won't replace it. They have called me multiple times asking what they can do.

I told them unless they replace it, there's nothing they can do. They refuse.

I'm so done with HP. Never again.

Warranty has expired on my printer (3-in-1 device), HP Color LaserJet Pro MFP M281fdw. A short time after the expiration, one of the handy features - scan to computer over the network - stopped working.

I am not a novice with technology but no amount of efforts could fix the issue, including software updates and running HP downloadable tools. Finally I arrived at the only option left: requesting human technical support. And here I finally realized why this stopped working: after warranty expiration, human support is through monthly subscription only.

And fairly expensive. Typical bait and switch tactics.

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I fell for update my old printer for a newer printer- new printer was cheaply made and keep disconnecting from my computer. They sent a replacement printer (not a new one) with printer ink on the faceplate cover.

Returned it and after threatening to sue them they sent a new printer, brand new model. (The other printer was discontinued by HP- no surprise when you saw how many complaints with the same error). All was working OK until I kept getting an account error message that said it would stop my printing if I did not fix my account. Well, my printer is frozen until I fix my account.

There is no information on my account page as to a problem or how to fix it. I spent 2 hours with HP Help Desk Support and they could not find anything wrong with the connection and suggested I contact Hit Line for InstaInk 800-474-****. I was on for 11 minutes and finally hung up to see if there was a better number.

I called 800-474-**** and after 10 minutes someone answered. He corrected the issue.

I owned a HP laptop for many years and had no problems with it. However, in 2022, it was no longer functioning well, so I chose to replace it.

I found another HP laptop and purchased it, hoping that it would prove to be as good as the one I had owned for years. However, I noticed quite a few flaws when I began using it. One flaw was the way the screen kept resizing on me; it took a while before I learned how to correct the problem, but it often stopped me from working on it before I did.

Some time later, on March 24,2023, however, I noticed that the USB drives were no longer reading backup drives plugged into the USB ports and the File Explorer displayed neither the attached devices nor the stored contents on those devices. The sort of work that I do required that those drives be 100% functional, so I turned to HP to inquire what my options were for getting it repaired.

I had a warranty on the laptop from February 2022 until February 2025 and the non-functioning USB drives were a failure of the laptop and not the result of any damage that I did because I use it only at home on my desk and at no time did I do anything that could have inflicted damages on my laptop.

However, when I turned to HP Support, I ran into a brick wall. Quite a few persons claiming to be technical staff members sent me emails accusing me of all sorts of acts that implied that I had done damage to the laptop when none of that was true. Many times their accusations were accompanied by threats to close the case of my appeal for repair for no justifiable reason. The technical staff members gave reasons for the laptop's malfunctioning USB drives that were totally implausible, and some of their remarks were absurd beyond all description.

One such example was when I was told that if I would format my SSD Portable device, I would then be able to see all the files on it with greater ease. Formatting it would delete all the files! They also talked about having flash drives inspected, but I had never made any mention of flash drives; the problem was the dysfunctional USB drives and nothing else! I realized I was talking with people who assumed I was stupid enough to accept their fake diagnoses, but I had more background than they did and more than they assumed that I had.

After quite a bit of anguish of the nature I just described, one employee informed me that he would be my case manager and he would see to it that I received proper treatment.

As happy as that made me, I was told to travel to Best Buy in DC with my laptop to get the needed repair. When I reached Best Buy, I went to the Geek Squad located there as they handle such issues, but when I presented my laptop, the agent who attended to me said that first I should back up all my files on my laptop because any repair would delete them. I was told that once I did that, I could return with my laptop and it would be sent to their lab in another state; I was told it might remain there for an indefinite period of time before it would be returned after the repair. Then I was told that I would have to pay $500-$800 out of pocket for the repair and the warranty would cover nothing.

I protested immediately; for what reason was my warranty invalid for a legitimate repair request when the defect was not the result of any harm that I inflicted on my laptop? I reported back to the man who had said he would be my case manager and he said he would see to it that I would be reimbursed; however, the cost of the repair would leave me with insufficient funds for staying alive as my only income is Social Security! I said that I could not accept that solution for financial reasons and that my warranty was still in force.

Sometime later, my case manager said that HP would send to me a replacement laptop that would be a new and refurbished device. I asked about the warranty if I accepted that arrangement; I was not given a clear response.

A replacement laptop was sent to me, but in trying to set it up, I noticed quite a few problems with it, the greatest of which was the one USB drive instead of two on the laptop I already owned. I later tried plugging in devices to view the contents, but the USB drive on the replacement laptop proved to have the same defect as the USB drives on the laptop it was supposed to replace! I announced that the replacement was unacceptable and just as dysfunctional as the laptop it was replacing. Once again, I was directed to take my laptop to Best Buy for the Geek Squad to examine it and inform me of the options for repair that I could receive.

This second visit proved to be even less worthwhile than the first one. The agent who waited on me asked for information about the laptop and I had it all on printed pages that I displayed to her. She saw that I had bought the laptop from Walmart and not Best Buy, so she immediately said that I could not get it repaired through them. She also said that getting it repaired would mean sending it away and that I would be charged $500-$800 for the repair that the warranty would not cover.

In effect, I had made a second trip for no justifiable reason!

From this point on, the communications with HP became considerably more hostile. More than once, I received threats that they would deactivate my case and leave me with no repair whatsoever. I had a document that HP had sent me confirming my valid warranty, but at this point, the warranty was no longer being acknowledged. I was left with no choice but to take the matter to court.

I appealed to Consumer Protection in the Office of the DC Attorney General to receive some guidance as to how to proceed with my case. On August 4, 2023, I received an email stating that if I did not make contact with them within 24 hours, my case would be archived. In other words, they were deserting me.

A warranty is legally valid and a court of law would readily rule in my favor as I had not caused the damage that justified the repair. I can see that I am being forced to litigate, like it or not, just to have the warranty that expires in 2025 honored in 2023!

Apparently, a warranty from HP has no legal standing in the eyes of the company, and it is for that reason, I would advise everyone seeking to purchase a laptop to choose a laptop from another manufacturer. Once credibility has been damaged, trust can never be restored, and that is the situation I am in now. Doing this to anyone would be harmful, but to do it to a disabled senior male is worse than hitting below the belt!

I came to the conclusion that the so-called technicians employed by HP lack the most basic knowledge of computer technology, and the way they kept trying to bring in additional devices to try to blame them for the problem with the USB drives confirmed my suspicions. I am seeing that only if I take them to court are they going to honor the warranty.

If it comes to that, I'm going to demand a total refund so I can buy a laptop from another company.

I have no desire to have further dealings with people who reveal all too clearly that they aren't true professionals. They seem to be guessing at everything, and no true professional would conduct his business in such a manner.