Hewlett Packard
Hewlett Packard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hewlett Packard has a 1.8 star rating from 669 reviews, 34% would recommend, and overall consumer sentiment is mostly dissatisfied with high unfavorable feedback.
Key Takeaways for Future Customers
- Expect lengthy waits and limited live support when researching Hewlett Packard reviews or needing help.
- Be cautious about subscriptions and auto-ship programs; monitor billing and refunds closely.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and lack of human tech support.
- Issues with refunds, billing charges, warranty service, and subscription cancellations.
Positive Feedback
Some customers report effective problem resolution, occasional quick support, and good product value when issues are fixed.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hewlett Packard has a 1.8 star rating from 669 reviews, 34% would recommend, and overall consumer sentiment is mostly dissatisfied with high unfavorable feedback.
Key Takeaways for Future Customers
- Expect lengthy waits and limited live support when researching Hewlett Packard reviews or needing help.
- Be cautious about subscriptions and auto-ship programs; monitor billing and refunds closely.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and lack of human tech support.
- Issues with refunds, billing charges, warranty service, and subscription cancellations.
Positive Feedback
Some customers report effective problem resolution, occasional quick support, and good product value when issues are fixed.
Media from reviews
Chicago, Illinois
Printer support. Connecting to WiFi.
I called Hp customer service for help connecting my laser jet pro printer because I changed WiFi companies. I tried everything I could to connect without success. [PERSON_NAME] wanted to help but also wanted me to sign up for a monthly service.
So basically they were of no help.
User's recommendation: Buy Ho with caution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
Your product SUCKS!
- Scanner requires login to scan via cloud service.
- Scanning worked yesterday but not today.
- Cannot disable login; cloud service is required.
I bought a printer/scanner and can't scan because your stupid application wants a login and password to scan. I could scan yesterday, but now not today.
I can't disable the login feature, and I have to run your stupid cloud-based crap.
I've spent over an hour trying to navigate this crap and gotten nowhere. Your stupid, stupid, stupid AI was a waste of my time.
User's recommendation: Don't buy anything HP!!!! Waste of freggin time & money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Asheboro, North Carolina
Resolved: Problem not Resolved
After finally speaking to a rep, we got cut off. I called back and had to do all the steps again and got another rep.
I had trouble understanding him.
He didnt help with the issue, kept trying to sell me an ink subscription, and told me that my printer was too old and that he couldnt help me. BEYOND FRUSTRATED!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carbondale, Pennsylvania
- HP OfficeJet Pro 6978 with Insta Ink.
- After cancelling Insta Ink, the printer won't print.
- They were charged for ink and paper during non-use.
Here's how they want to help ya, It's *** that I must subscribe to Insta Ink to get any help at all!!!Action NeededInstall your Instant Ink cartridge(s).Hi Michael,You are currently on the 10 pages per month plan of HP Instant Ink but recently installed one or more store-bought cartridges in your HP OfficeJet Pro 6978 All-in-One Printer.If you have HP Instant Ink subscription cartridges on hand, install them now.HP Instant Ink can not monitor your ink levels and ship you more ink when you're running low if you have store-bought cartridges installed.Can't find your cartridges? Here are a few things you can check: ImageCheck the status of your recent shipments from your dashboard.
Shipments may have been delivered sooner than needed, check around your workspace for an HP Instant Ink box. ImageVerify or update your address. View and change your address from the Overview page on your dashboard. ImageRequest replacement cartridges.
If you're unable to find your previous shipment, or your address has recently changed, contact HP Instant Ink support or use the Virtual Assistant to request replacement cartridges.
Have questions? We're here to help.
So I got pissed and cancelled my Insta Ink subscription. I purchased the recommended HP ink. Regardless, since then, I haven't been able to use my printer. I spent 4 hours today trying to figure it out. I did everything they told me to do, and it still won't print, but I bet my bottom dollar if I sign back up for Insta Ink it'll work just like the last time. I spent a lot of money on this printer, and it sucks that it won't work unless I sign back up for the Insta Ink.
HP is a bunch of scammers, and they take advantage of their customers. They're a bunch of scammers!
- Its a decent printer
- Scammers
Preferred solution: Full refund
User's recommendation: I'd highly NOT recomend HP especially if it has an Insta Ink option
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of cooperation from HP Agent(s) in setting up my new HPDeskjet 4200e -
I have been demeaned by HP agent(s) and ridiculed for not understanding there is a $449.00 charge to get my new HP DeskJet 4200e printer operational. Insulting service response is how I will classify your HP support.
How do I get the printer operating? Help, please.
Preferred solution: My Printer online and working. I am not paying $449 I’ve been informed by your agents will need to be charged to connect the Printer. This is exasperating and insulting I’ve used HP products and services for > 25 yearsq
User's recommendation: No recommendations until this is ersolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPc won’t start
Tried to get a live tech support call and there was no sign that a call was initiated. I was shown a keypad that suggested a call call had been initiated, but after 3 minutes of silence I hung up.
User's recommendation: No idea. The company clearly does not want to be bothered with direct tech support calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Devious, misrepresentation, lousy customer care.
- HP printer stopped after Instant Ink contact.
- Support used AI/bots; no real customer service.
- HP switched to JA and charged $5 without warning.
Company fixed the issue and I have been provided with product or service ordered. It took three service/IT people to cancel the subscription and then allow my HP printer to operate agin.
It took forever for the IT staff to help me navigate their HP website to cancel said subscription which then allowed me to operate my HP printer on my own. I also was able to "Ask/Answer" to return my money to me after they,(without my permission) took over the HP website. First, don't assume that HP's 3 free months of printer cartridges is a promotion but it is rather a scheme, where the buyer of HP printer pays a monthly fee besides the cost of the cartridges. 2) Beware that business such as "Ask/Answer" & "Experts" are simply AI bots which take over a website without asking permission.
Consumers never even realize they are not working with the original business website. 3) When a website asks for a CC, consumers should run the other way.
Before I knew it and without warning HP switched me to Just Answer (JA) with more bots or AI and charged me $5.00. There was no warning. I did talk to a (person) gentleman from JA who told me who to contact for cancelation. HP is devious, conniving, unreliable and shows no service for in Customer Service.
Do not buy their printers, it will cost you more for ink.
Do not expect Customer service because before you know it you'll be working with JA and it will cost you money. And don't event expect a refund...Good luck with getting your money back.
User's recommendation: Do not buy HP printers or Instant Ink -It's a scam!
JA is not affiliated with HP at all. Your computer's security, specifically pop-up blocking is not working.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInsulted by HP agentsq
Printer set services worst I have ever experienced. I have been frustrated insulted and demeaned by HP agents in simply trying to get a DeskJet operational
User's recommendation: Never buy HP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Issues resolved
Resolved my issue. Offered refund in addition to 3 months of service at no charge for 3 months. Would recommend this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Haven, Connecticut
On may 3 2026 1 was charged 20$ from hp...
on may 3 2026 1 was charged 20$ from hp ink; i recently cancelled my subscription to hp ink; ,please explain this 20$ charge to my account?
- Very good outfit
Preferred solution: reason for 20$ charge to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Billings, Montana
Highly satisfied 24O (22I)-9655 . Quick response, clear communication, and effective solution. I’d definitely rely on HP support again if needed.
Highly satisfied 240 (220)-****. Quick response, clear communication, and effective solution. I'd definitely rely on HP support again if needed.
Sacramento, California
Wish I could give a zero for HP printer quality and customer support
Do not buy from Hewlett Packard. They do. Or care about their customers
Called customer service and spoke with 3 different people, none of whom knew what the error code was and none who could clear the code. That took 3 hours.
Then I called back next day and after 1.5 hours got them to agree to replace the printer.
They made me give them a CC so they can charge me if I don't return the broken printer in 10 days.
Got the new printer and it has the same out of box failure
Called and spend 2 hours on the phone and they ended up telling me they do not issue refunds. Said only recourse is to get a replacement.
I am disposing of my $300 printer (that never worked) and went to Office Max where I bought an Epson that worked instantly.
Avoid HP at all costs.
User's recommendation: NEVER BUY FROM HP
Silver Spring, Maryland
Questions about hp plus
They were closed. No calls on weekends.
They were closed.
No calls on weekend.
Why a minimum of characters.
I said what happened and tried to submit before but it was rejected because I didn’t say enough. I guess you will keep contacting me until I put in enough.
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Elberton, Georgia
My instantink account needs to be upgraded
Lost contact with your agent. He could not speak English.
My Instant Ink account has been frozen. I am unable to print.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer servce/ lack of contact
- Laptop bought with a 2-year warranty; it expired after 1 month.
- Escalations manager Sydney unreachable; paid 750.
Ordered a laptop with a 2-year warranty back in October. When the laptop died, I tried to do a warranty repair to discover the laptop warranty expired a month after purchasing.
They finally fixed the warranty issue and sent it back to be repaired. It got lost for 2 days, then it got lost being sent back. I wonder if I will ever see my laptop again.
Been trying to reach out to the escalations manager named Sydney but I guess she fell off the earth. I love paying 750 to be treated like garbage
- Laptop works great for 4 months
- Lots of excuses
- Escalation team will not contact you
- No communication
Preferred solution: Apology
Jacksonville, Florida
They suck! My printer uses held hostage!!
We use to use their ink program but now are retired so we stopped. Now my printer will not print anything because its not their cartridge.
This should be illegal!! Never never again HP !
About
, , , ,
Hewlett-Packard Company (or simply HP) was founded in 1939 by Bill Hewlett and David Packard. The company is headquartered in Palo Alto, California. This information technology corporation specializes in computer systems including personal computers, laptops, servers, computer peripherals, computer software, consulting and IT services. The slogan of the company is: "Invent". The company is usually referred to as HP. Hewlett-Packard Company is represented worldwide, manufacturing in addition to computers, a variety of printers, photo and video cameras and ink cartridges. According to the revenues, Hewlett-Packard is the largest IT company in the world and the first seller of personal computer systems.
Hewlett Packard is ranked 667 out of 6174 in Appliances and Electronics category
Worldwide, USA, UK
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“The delay wasn’t caused by the age of the printer or ‘lack of office supplies.’ It was caused by HP disabling printer functionality when an Instant Ink subscription is inactive — even when genuine HP cartridges are installed. HP support confirmed this by instructing me to reinstall Instant Ink cartridges before they would continue troubleshooting. That policy is the issue being reviewed.”
Why the $1000 loss? It sold for around $475, new, with no subscription.
Which warrants the question, why did you allegedly pay full price only to later sign up for their ink program? You get a HUGE discount on the printer by signing up at purchase.
In addition, that specific model is from 2016 and was discontinued mid-2022. Your little story doesn't add up.
Because I had a project that I was working on and My insta Ink ran out. I contacted the company asking them where my refills were and they told me i would have it within a week, However i didn't receive the Ink until 2 and a half weeks later and I lost the job because it went over the project deadline.
That's when I called them and canceled the Insta Ink. They even wanted me to pay for the extra paper usage that I went over. I explained to them I was trying to print something to get to my client so I can try and delay the project for another week until I received the ink. I didn't receive the ink until I canceled the subscription and then I tried using their ink but printer wouldn't work because of that, I then spent 75.00 on different ink and neither of the inks work.
In all reality, I should add another 75.00 onto what I lost in total and that wasn't including the price of the printer. That was my loss of the Job and Client.
You need to invest in better equipment.
No *** Any suggestions?
Your potential client dodged a bullet if a 9 year old discontinued printer, your lack of office supplies and reliance on mail-order ink caused a time delay.
Actually I should be suing them for the lose of the project, Client and any other projects I would have gotten.
I will not ever buy any HP products!!!!!!! I really hate that company.