Hewlett Packard

Hp makes you use their ink program and refuses to unlock your printer if you decided to not use their ink. They are unhelpful and refuse to understand restrict your printer.

Finally I uninstalled the app and then my printer worked just fine. Wish I could give negative stars ..

Help was wonderful, but I would have liked to be able to find the phone number to call for a live person on the website and not have to ask Siri.

I had cancelled the paper portion of my subscription, but received a shipment nevertheless. I tried 4 times to reach someone at HP who would tell me how to return the paper and have the charge reversed.

When I finally reached the person who seemed to know what he was talking about, I was disconnected. HP cares nothing about their customers' time or satisfaction.

Several phone calls, over an hour waiting, 3 minutes of double talk via computer, and nothing.

HP used to be highly reliable. 'They have lost all of that.

How unfortunate!

At one time they had the best service in the industry. Now they have the worst!

printer support is horrible. Ill never buy another HP product again.

no one ever answers the phone. You are put in that endless button pushing infuriating process where you NEVER get any one to talk to you.

Had used it for one print, then it never worked again. It was replaced by HP after I spent 20+ hours on the phone.

Same issue with the replacement. Now I can't get a resolution to have the second replacement sent. Very difficult to speak to a real person. No help to get a different model to fix the problem.

Now they have my printer, money, and I have neither! Terrible service.

warranty is worthless. I had a problem with scanner and they agreed it was under warranty.

but they want it returned and will repair but it will take 3-5 weeks and I cant be without printer that long.

They just said sorry and hung up. It also takes forever to get anyone who speaks English on the line.

My bad I was talked into buying the HP Envy 6100 with the automatic ink supply. DO NOT DO IT The printer is not worth a penny.

It is extremely difficult to scan and then e-mail. You can not e-mail to more than one person at a time. It does not have an auto feed. You can not scan directly from the printer.

The service is is horrendous.

The agents and their supervisor do not know the unit. They insisted that I could not use shortcuts from the computer but you can.

Of course it always takes over 30 minutes to get them on the phone. But I am sure that you already know that.

I have spent over 5 hours with support personnel trying to solve an issue with the Envy printer. (I also spent over an hour waiting to be connected to an agent)

The printer is about a month old. It worked for about four weeks.

Four agents plus one supervisor have not fixed the issue.

Have accounts call me at 712-229-****.

{{Redacted}}

I was cut off from my previous call. I need to update my billing information. Sounds like something simple to do, but obviously not.

I bought an HP desktop computer 10 months ago. This month, the computer stopped working.

I called support and they tried to instruct me how to fix the computer but nothing would work. Then said they would send me a flash drive if I paid them $44. I didn't have any choice. It was either throw away a $600 computer or pay the fee.

So, what does a warranty mean to HP?

Nothing. You're on your own when you buy a HP product.