Hewlett Packard
Hewlett Packard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hewlett Packard has a 1.8 star rating from 666 reviews, 33% would recommend, with most consumer sentiment unfavorable and only 10% positive.
Key Takeaways for Future Customers
- Read Hewlett Packard reviews for recurring customer complaints before buying printers or enrolling in Instant Ink.
- Expect hard-to-reach customer service and potential billing or refund disputes with subscriptions.
- Some support agents resolve issues, but support consistency varies.
Negative Feedback / Risk Areas
- Poor customer service access, long hold times, and dropped calls.
- Instant Ink subscription problems, unexpected charges, and refunds not honored.
- Printers locked or disabled when not using HP ink and warranty or exchange frustrations.
Positive Feedback
Occasional good product performance, competitive price, and some helpful, effective support interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hewlett Packard has a 1.8 star rating from 666 reviews, 33% would recommend, with most consumer sentiment unfavorable and only 10% positive.
Key Takeaways for Future Customers
- Read Hewlett Packard reviews for recurring customer complaints before buying printers or enrolling in Instant Ink.
- Expect hard-to-reach customer service and potential billing or refund disputes with subscriptions.
- Some support agents resolve issues, but support consistency varies.
Negative Feedback / Risk Areas
- Poor customer service access, long hold times, and dropped calls.
- Instant Ink subscription problems, unexpected charges, and refunds not honored.
- Printers locked or disabled when not using HP ink and warranty or exchange frustrations.
Positive Feedback
Occasional good product performance, competitive price, and some helpful, effective support interactions.
Media from reviews
Jacksonville, Florida
They suck! My printer uses held hostage!!
We use to use their ink program but now are retired so we stopped. Now my printer will not print anything because its not their cartridge.
This should be illegal!! Never never again HP !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbia, South Carolina
Your product SUCKS!
- - Scanner requires login to scan via cloud service.
- - Scanning worked yesterday but not today.
- - Cannot disable login; cloud service is required.
I bought a printer/scanner and can't scan because your stupid application wants a login and password to scan. I could scan yesterday, but now not today.
I can't disable the login feature, and I have to run your stupid cloud-based crap.
I've spent over an hour trying to navigate this crap and gotten nowhere. Your stupid, stupid, stupid AI was a waste of my time.
User's recommendation: Don't buy anything HP!!!! Waste of freggin time & money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carbondale, Pennsylvania
- - HP OfficeJet Pro 6978 with Insta Ink.
- - After cancelling Insta Ink, the printer won't print.
- - They were charged for ink and paper during non-use.
Here's how they want to help ya, It's *** that I must subscribe to Insta Ink to get any help at all!!!Action NeededInstall your Instant Ink cartridge(s).Hi Michael,You are currently on the 10 pages per month plan of HP Instant Ink but recently installed one or more store-bought cartridges in your HP OfficeJet Pro 6978 All-in-One Printer.If you have HP Instant Ink subscription cartridges on hand, install them now.HP Instant Ink can not monitor your ink levels and ship you more ink when you're running low if you have store-bought cartridges installed.Can't find your cartridges? Here are a few things you can check: ImageCheck the status of your recent shipments from your dashboard.
Shipments may have been delivered sooner than needed, check around your workspace for an HP Instant Ink box. ImageVerify or update your address. View and change your address from the Overview page on your dashboard. ImageRequest replacement cartridges.
If you're unable to find your previous shipment, or your address has recently changed, contact HP Instant Ink support or use the Virtual Assistant to request replacement cartridges.
Have questions? We're here to help.
So I got pissed and cancelled my Insta Ink subscription. I purchased the recommended HP ink. Regardless, since then, I haven't been able to use my printer. I spent 4 hours today trying to figure it out. I did everything they told me to do, and it still won't print, but I bet my bottom dollar if I sign back up for Insta Ink it'll work just like the last time. I spent a lot of money on this printer, and it sucks that it won't work unless I sign back up for the Insta Ink.
HP is a bunch of scammers, and they take advantage of their customers. They're a bunch of scammers!
- Its a decent printer
- Scammers
Preferred solution: Full refund
User's recommendation: I'd highly NOT recomend HP especially if it has an Insta Ink option
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Devious, misrepresentation, lousy customer care.
- - HP printer stopped after Instant Ink contact.
- - Support used AI/bots; no real customer service.
- - HP switched to JA and charged $5 without warning.
Company fixed the issue and I have been provided with product or service ordered. It took three service/IT people to cancel the subscription and then allow my HP printer to operate agin.
It took forever for the IT staff to help me navigate their HP website to cancel said subscription which then allowed me to operate my HP printer on my own. I also was able to "Ask/Answer" to return my money to me after they,(without my permission) took over the HP website. First, don't assume that HP's 3 free months of printer cartridges is a promotion but it is rather a scheme, where the buyer of HP printer pays a monthly fee besides the cost of the cartridges. 2) Beware that business such as "Ask/Answer" & "Experts" are simply AI bots which take over a website without asking permission.
Consumers never even realize they are not working with the original business website. 3) When a website asks for a CC, consumers should run the other way.
Before I knew it and without warning HP switched me to Just Answer (JA) with more bots or AI and charged me $5.00. There was no warning. I did talk to a (person) gentleman from JA who told me who to contact for cancelation. HP is devious, conniving, unreliable and shows no service for in Customer Service.
Do not buy their printers, it will cost you more for ink.
Do not expect Customer service because before you know it you'll be working with JA and it will cost you money. And don't event expect a refund...Good luck with getting your money back.
User's recommendation: Do not buy HP printers or Instant Ink -It's a scam!
JA is not affiliated with HP at all. Your computer's security, specifically pop-up blocking is not working.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Haven, Connecticut
On may 3 2026 1 was charged 20$ from hp...
on may 3 2026 1 was charged 20$ from hp ink; i recently cancelled my subscription to hp ink; ,please explain this 20$ charge to my account?
- Very good outfit
Preferred solution: reason for 20$ charge to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Billings, Montana
Highly satisfied 24O (22I)-9655 . Quick response, clear communication, and effective solution. I’d definitely rely on HP support again if needed.
Highly satisfied 240 (220)-****. Quick response, clear communication, and effective solution. I'd definitely rely on HP support again if needed.
Sacramento, California
Wish I could give a zero for HP printer quality and customer support
Do not buy from Hewlett Packard. They do. Or care about their customers
Called customer service and spoke with 3 different people, none of whom knew what the error code was and none who could clear the code. That took 3 hours.
Then I called back next day and after 1.5 hours got them to agree to replace the printer.
They made me give them a CC so they can charge me if I don't return the broken printer in 10 days.
Got the new printer and it has the same out of box failure
Called and spend 2 hours on the phone and they ended up telling me they do not issue refunds. Said only recourse is to get a replacement.
I am disposing of my $300 printer (that never worked) and went to Office Max where I bought an Epson that worked instantly.
Avoid HP at all costs.
User's recommendation: NEVER BUY FROM HP
Elberton, Georgia
My instantink account needs to be upgraded
Lost contact with your agent. He could not speak English.
My Instant Ink account has been frozen. I am unable to print.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer servce/ lack of contact
- - Laptop bought with a 2-year warranty; it expired after 1 month.
- - Escalations manager Sydney unreachable; paid 750.
Ordered a laptop with a 2-year warranty back in October. When the laptop died, I tried to do a warranty repair to discover the laptop warranty expired a month after purchasing.
They finally fixed the warranty issue and sent it back to be repaired. It got lost for 2 days, then it got lost being sent back. I wonder if I will ever see my laptop again.
Been trying to reach out to the escalations manager named Sydney but I guess she fell off the earth. I love paying 750 to be treated like garbage
- Laptop works great for 4 months
- Your product will be lost
- No communication
- Lots of excuses
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Dishonest
- - Canceled service; printer was offered for 30 days free, then $6.99/mo plus $2 for extra pages; ink ran out after 20 pages; no return label.
Wrong company when doing report. I let them no.
I printed about 20 pages after that I didnt have any more ink so I contacted them when I tell you them foreigners and then Pakistan people are the worst it was fruitless. It was horrible. It took me four days to get a supervisor. The guy told me he sent me a return label.
He lied when I got to Fedex the man told me to call him back and the reason why they didnt give me that return label is because they wanted me to pay for it I called them back. I had to threaten them. Thats why I got a supervisor so tomorrow which will be 8/12 2025. im going back to Fedex to try to send it back.
The guy kept saying he sent me a return label. It never came to my email. They just liars and they are the worst foreigners. You cant understand them.
They put you on hold for hours and I recorded the phone calls. Dont do business with HP instant ink if you dont have to and whatever you do dont agree to accept one of their brand new printers because it runs out of ink after you print 20 pages so they tell lies and they false advertise.
Preferred solution: Full refund
User's recommendation: Don’t do business with them
Murrieta, California
Need help with scanning function on Officejet 6970
Tried calling, no ringing, no answer, not sure if it was a live person going to answer or a bot but no response at all.
- Inexpensive hardware
- Lack of customer service and support
Preferred solution: Troubleshooting assistance with a printer.
User's recommendation: Have a live person to help with troubleshooting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey lock your printer if you don't use their ink
- - HP requires using their ink program and won't unlock the printer.
- - Uninstalling the app fixed the printer while the reviewer found HP unhelpful.
Hp makes you use their ink program and refuses to unlock your printer if you decided to not use their ink. They are unhelpful and refuse to understand restrict your printer.
Finally I uninstalled the app and then my printer worked just fine. Wish I could give negative stars ..
User's recommendation: Do not buy an HP desk jet
Lake Worth, Florida
Did not answer my question through virtual assistant or customer service I need an answer can’t get a human being. I can’t get an answer from the chat.
Customer service dropped my call; I never got to talk to a representative. I need an answer to my question.
Can I find it on my status? I get this runaround answer from chat.
- Outstanding product normally good customer service
- This call
Preferred solution: Deliver product or service ordered
User's recommendation: Make the interaction easier offer more options
Orlando, Florida
Help eith printer cartridges
- - Couldn't remove the black cartridge to insert a new one.
- - Could not find it in the instructions.
- - I needed help on a timeline.
I could not get the black cartridge our to.put a new one in. I own another one for.years
I could not find it.in your instructions and could not get anyone on the phone.
I was really upset with the company and i.still feel that way. I was on a time line and needed help.
User's recommendation: At least put full instructions out.
Lenoir City, Tennessee
I want to cancel my instant ink account.
The support technician transferred me to 185********, I waited for a hour without any response. Help
User's recommendation: Do not sign up for instant ink
Lynchburg, Virginia
? On my printer, can not access to check problem, can not use printer
- - Printer won't print after moving it on my desk.
- - HP support was clear, knowledgeable, and fixed it in minutes.
- - I'll call for hook up help when ready.
I had moved my printer on my desk. The next time I tried to use it, I could not get it to print.
I called HP and the employee that helped me communicated well with me, was very knowledgeable and fixed my issue within minutes. I am still using my outdated printer until I use the ink. I will call for assistance when I am ready to hook up my new printer.
What phone number will I call to get assistance with hook up? Thank you.
User's recommendation: I am a senior citizen and I am not as knowledgeable as the younger generation with computers. HP employees have always had patience with me when they know this. I is best when there is patience by both parties.
About
, , , ,
Hewlett-Packard Company (or simply HP) was founded in 1939 by Bill Hewlett and David Packard. The company is headquartered in Palo Alto, California. This information technology corporation specializes in computer systems including personal computers, laptops, servers, computer peripherals, computer software, consulting and IT services. The slogan of the company is: "Invent". The company is usually referred to as HP. Hewlett-Packard Company is represented worldwide, manufacturing in addition to computers, a variety of printers, photo and video cameras and ink cartridges. According to the revenues, Hewlett-Packard is the largest IT company in the world and the first seller of personal computer systems.
Hewlett Packard is ranked 654 out of 6295 in Appliances and Electronics category
Worldwide, USA, UK
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“The delay wasn’t caused by the age of the printer or ‘lack of office supplies.’ It was caused by HP disabling printer functionality when an Instant Ink subscription is inactive — even when genuine HP cartridges are installed. HP support confirmed this by instructing me to reinstall Instant Ink cartridges before they would continue troubleshooting. That policy is the issue being reviewed.”
Why the $1000 loss? It sold for around $475, new, with no subscription.
Which warrants the question, why did you allegedly pay full price only to later sign up for their ink program? You get a HUGE discount on the printer by signing up at purchase.
In addition, that specific model is from 2016 and was discontinued mid-2022. Your little story doesn't add up.
Because I had a project that I was working on and My insta Ink ran out. I contacted the company asking them where my refills were and they told me i would have it within a week, However i didn't receive the Ink until 2 and a half weeks later and I lost the job because it went over the project deadline.
That's when I called them and canceled the Insta Ink. They even wanted me to pay for the extra paper usage that I went over. I explained to them I was trying to print something to get to my client so I can try and delay the project for another week until I received the ink. I didn't receive the ink until I canceled the subscription and then I tried using their ink but printer wouldn't work because of that, I then spent 75.00 on different ink and neither of the inks work.
In all reality, I should add another 75.00 onto what I lost in total and that wasn't including the price of the printer. That was my loss of the Job and Client.
You need to invest in better equipment.
No *** Any suggestions?
Your potential client dodged a bullet if a 9 year old discontinued printer, your lack of office supplies and reliance on mail-order ink caused a time delay.
Actually I should be suing them for the lose of the project, Client and any other projects I would have gotten.
I will not ever buy any HP products!!!!!!! I really hate that company.