Hewlett Packard Reviews
250K
CLAIMED LOSSES
1K
TOTAL REVIEWS
74.6K
PAGE VIEWS
5
ISSUES RESOLVED
Hewlett Packard Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
HP CRT UK/I - 504882**** CRM:00528******** Dear Hp CEO, We bought your Hp Envy laptop in USA when we were in family holiday trip. We bought your HP product because we had lot of trust on your products quality and innovative technology. We bought this laptop as a gift...
View full review
ID
Product
Hewlett Packard Envy X360 Laptop
Cons
- Bad product and
- Lack of customer service
Loss
$650
Preferred solution
Full refund
Sad Cause no one has called
They have not contacted Janet as of yet. Her phone number is 918-771-**** and she needs them to contact her about the laptop.
ID
Location
Dallas, Texas
Microsoft 365
The product key does not work. This is very frustrating that I paid for the product, but I can't use it
User's recommendation: Don't buy it from HP buy it from Microsoft it will probably work better.
ID
Location
Upper Marlboro, Maryland
New Reviewer
Printer jam
Please have someone call Just out of hospital Spine surgeries Paper jam In machine Pro 8035E Need guidance
ID
Location
New Haven, Connecticut
New Reviewer
Need help
No help AT ALL after trying various ways to communicate!!! Qerrtyuuopkjhgfdaaghhxxvnmkoufsgjjcdsfhjjooydsfvjkooiutrdcbnkhf
User's recommendation: Don’t buy HP.
ID
Location
Saint Michaels, Maryland
Preferred solution
Instructions on how to use 8025e printer
New Reviewer
Computer won't access WiFi networks
Discussion with virtual assistant was pointless. My HP laptop will not connect with WiFi networks tonight. This is after two years of working smoothly. It is unnerving to not be able to talk to a live person at any time of day. What is the point of having an IT Tech dept anyway.
ID
Preferred solution
Live customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNeed warranty term of new PC
All I wanted to know was if the additional 365 days had been added to my PC's warranty as the case manager of HP escalation team made available because of all the problems I had getting my new PC. The CS rep took my info but never really helped me. She just transferred me to the HP store I think and I was on hold for at least 30 minutes and then the call was dropped. If I was pissed when I first called I was even more so after this fiasco. What a waste of my time!!!! I will get this solved sooner or later. Barbara Montague
ID
Preferred solution
Let the company propose a solution
Bad customer support and sevice
Very poor product support and customer service. Bought a business class pc for the advertised durability which quit powering on after less than 2 months. Technical support wants me to pull working parts out of another computer to put into the non working pc to diagnose problem, they have no option to send it in for them to fix it. Onsite technician is not an option for me as I am on 24 hr call for work so no guarantee that I will be here when they show up. The nearest service center is 185 mi away from my location. This is all because it is a desktop, if it were a laptop there would be no issue sending it in.
User's recommendation: Do not buy HP products.
ID
Location
Lakewood, California
Locked out of my hp
I tried in several occasions to get help about accessing my online account. Nobody, after talking to several agents, was able to give good support.
User's recommendation: Open a new account.
ID
Location
Middleburg, Florida
Companies Similar to Hewlett Packard
Dell
903 Reviews
“Purchased a new $5,000 Dell/Alienware Aurora R11 in November 2020. After using the computer a few times...“
Epson
486 Reviews
“I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which...“
Lenovo
381 Reviews
“I ordered three Refurbished ThinkPad P73 on the official Lenovo Outlet store in early February and...“
Apple
698 Reviews
“never buy any electronic things from 100 best buy,its better to buy from platforms.i just bought an ipod...“
Printer ink cartridge low ink message
Printer said low ink but didn't specify which color and I didn't know there was a screen that actually showed me the level of each color (I'm not to tech savvy) and customer support talked me through it patiently.
ID
Location
Philadelphia, Pennsylvania
New Reviewer
They suck
I received HP instant Inc. cartridges almost 2 months ago I installed them in my printer everything worked fine until about a month ago then everything stopped working my brand new cartridges said they are not registered but you had no problem taking my payment for my HP instant Inc. of 1899 or something like that $20.99 Im not quite sure and I have not had a printer that has worked sense I am extremely upset I want a refund for my $20.99 for the last two months and I also want fresh new cartridges that are registrable and I want somebody from your tech department to help me hook up my printer again to my computer I am so upset Call me urgently at 949-603-**** my name is Erin McCarroll thank you
ID
Location
Los Angeles, California
New Reviewer
Cannot install printer since I moved
The technician helping me was so knowledgeable, helpful and customer service oriented. He resolvrf the problem for me. I cannot praise him highly enough.
User's recommendation: Use HP support. You won’t be disappointed.
ID
UCan't login to my computer
dont buysupport sucks I hate this laptop I can't do anything with it when I asked for help I get refered tom a different phone number all I want is to get my email and facebook play games
ID
Location
Fremont, California
New Reviewer
Constantly hung up on
Ive tried to contact HP customer service for a warranty repair since August 2021. It is now October 2021. Every phone number Ive attempted has dropped the call when attempting to connect me to an agent. Ive spent $45 for a service called just answer to try and resolve this problem. I have taken my Chromebook to an HP certified repair center, their limitations did not allow them to complete the repair. My warranty is now one month from expiration.
ID
Cons
- Poor quality and worse customer service
Loss
$45
Preferred solution
I’d like my Chromebook repaired as it is still under warranty
New Reviewer
I bought a service plan and cant get the tech support phone number
i am getting the run around very unprofessional i bought a service plan to fix my computer as have gotten the run around and all i want is the phone number to tech support.
ID
Loss
$15
Preferred solution
TECH SUPPORTS PHONE NUMBER
New Reviewer
Cartridge tray is not moving over when open door
Please call me asap Need to print for work and this is really ridiculous that I cant speak to someone 805-390-**** Ana
ID
Location
Leander, Texas
Preferred solution
Fixed
Brands Related to Hewlett Packard
Hewlett Packard Enterpris...
0 Reviews
Cloud Cruiser
0 Reviews
SimpliVity
0 Reviews
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
i am 74 and have no tec skills with computers or printers i just need to ask a question about my desk jet 3632 printer . i have tried to work with the virtual help but i dont understand your company has brought me to tears i wont buy hp again you dont care about your customers that are older and need a real person