Hewlett Packard Reviews

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Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
HP CRT UK/I - 504882**** CRM:00528******** Dear Hp CEO, We bought your Hp Envy laptop in USA when we were in family holiday trip. We bought your HP product because we had lot of trust on your products quality and innovative technology. We bought this laptop as a gift...
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2 comments
#1999063

i am 74 and have no tec skills with computers or printers i just need to ask a question about my desk jet 3632 printer . i have tried to work with the virtual help but i dont understand your company has brought me to tears i wont buy hp again you dont care about your customers that are older and need a real person

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ID
#1986048 Review #1986048 is a subjective opinion of poster.
Product
Hewlett Packard Envy X360 Laptop
Cons
  • Bad product and
  • Lack of customer service
Loss
$650
Preferred solution
Full refund

Sad Cause no one has called

They have not contacted Janet as of yet. Her phone number is 918-771-**** and she needs them to contact her about the laptop.
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ID
#3006842 Review #3006842 is a subjective opinion of poster.
Location
Dallas, Texas

Microsoft 365

The product key does not work. This is very frustrating that I paid for the product, but I can't use it

User's recommendation: Don't buy it from HP buy it from Microsoft it will probably work better.

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ID
#3006682 Review #3006682 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland
New Reviewer

Printer jam

Please have someone call Just out of hospital Spine surgeries Paper jam In machine Pro 8035E Need guidance
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ID
#3003128 Review #3003128 is a subjective opinion of poster.
Location
New Haven, Connecticut
New Reviewer

Need help

No help AT ALL after trying various ways to communicate!!! Qerrtyuuopkjhgfdaaghhxxvnmkoufsgjjcdsfhjjooydsfvjkooiutrdcbnkhf

User's recommendation: Don’t buy HP.

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ID
#3002572 Review #3002572 is a subjective opinion of poster.
Location
Saint Michaels, Maryland
Preferred solution
Instructions on how to use 8025e printer
New Reviewer

Computer won't access WiFi networks

Discussion with virtual assistant was pointless. My HP laptop will not connect with WiFi networks tonight. This is after two years of working smoothly. It is unnerving to not be able to talk to a live person at any time of day. What is the point of having an IT Tech dept anyway.
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ID
#3001406 Review #3001406 is a subjective opinion of poster.
Preferred solution
Live customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need warranty term of new PC

All I wanted to know was if the additional 365 days had been added to my PC's warranty as the case manager of HP escalation team made available because of all the problems I had getting my new PC. The CS rep took my info but never really helped me. She just transferred me to the HP store I think and I was on hold for at least 30 minutes and then the call was dropped. If I was pissed when I first called I was even more so after this fiasco. What a waste of my time!!!! I will get this solved sooner or later. Barbara Montague
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ID
#2998545 Review #2998545 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Bad customer support and sevice

Very poor product support and customer service. Bought a business class pc for the advertised durability which quit powering on after less than 2 months. Technical support wants me to pull working parts out of another computer to put into the non working pc to diagnose problem, they have no option to send it in for them to fix it. Onsite technician is not an option for me as I am on 24 hr call for work so no guarantee that I will be here when they show up. The nearest service center is 185 mi away from my location. This is all because it is a desktop, if it were a laptop there would be no issue sending it in.

User's recommendation: Do not buy HP products.

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ID
#2997379 Review #2997379 is a subjective opinion of poster.
Location
Lakewood, California

Locked out of my hp

I tried in several occasions to get help about accessing my online account. Nobody, after talking to several agents, was able to give good support.

User's recommendation: Open a new account.

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ID
#2997257 Review #2997257 is a subjective opinion of poster.
Location
Middleburg, Florida

Printer ink cartridge low ink message

Printer said low ink but didn't specify which color and I didn't know there was a screen that actually showed me the level of each color (I'm not to tech savvy) and customer support talked me through it patiently.
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ID
#2997010 Review #2997010 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

They suck

I received HP instant Inc. cartridges almost 2 months ago I installed them in my printer everything worked fine until about a month ago then everything stopped working my brand new cartridges said they are not registered but you had no problem taking my payment for my HP instant Inc. of 1899 or something like that $20.99 Im not quite sure and I have not had a printer that has worked sense I am extremely upset I want a refund for my $20.99 for the last two months and I also want fresh new cartridges that are registrable and I want somebody from your tech department to help me hook up my printer again to my computer I am so upset Call me urgently at 949-603-**** my name is Erin McCarroll thank you
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ID
#2994897 Review #2994897 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Cannot install printer since I moved

The technician helping me was so knowledgeable, helpful and customer service oriented. He resolvrf the problem for me. I cannot praise him highly enough.

User's recommendation: Use HP support. You won’t be disappointed.

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ID
#2994245 Review #2994245 is a subjective opinion of poster.

UCan't login to my computer

dont buysupport sucks I hate this laptop I can't do anything with it when I asked for help I get refered tom a different phone number all I want is to get my email and facebook play games
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ID
#2991454 Review #2991454 is a subjective opinion of poster.
Location
Fremont, California
New Reviewer

Constantly hung up on

Ive tried to contact HP customer service for a warranty repair since August 2021. It is now October 2021. Every phone number Ive attempted has dropped the call when attempting to connect me to an agent. Ive spent $45 for a service called just answer to try and resolve this problem. I have taken my Chromebook to an HP certified repair center, their limitations did not allow them to complete the repair. My warranty is now one month from expiration.
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ID
#2986979 Review #2986979 is a subjective opinion of poster.
Cons
  • Poor quality and worse customer service
Loss
$45
Preferred solution
I’d like my Chromebook repaired as it is still under warranty
New Reviewer

I bought a service plan and cant get the tech support phone number

i am getting the run around very unprofessional i bought a service plan to fix my computer as have gotten the run around and all i want is the phone number to tech support.
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ID
#2984712 Review #2984712 is a subjective opinion of poster.
Loss
$15
Preferred solution
TECH SUPPORTS PHONE NUMBER
New Reviewer

Cartridge tray is not moving over when open door

Please call me asap Need to print for work and this is really ridiculous that I cant speak to someone 805-390-**** Ana
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ID
#2984045 Review #2984045 is a subjective opinion of poster.
Location
Leander, Texas
Preferred solution
Fixed

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