Hewlett Packard Reviews

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Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
Hewlett Packard - Faulty Product sold to customer
HP CRT UK/I - 504882**** CRM:00528******** Dear Hp CEO, We bought your Hp Envy laptop in USA when we were in family holiday trip. We bought your HP product because we had lot of trust on your products quality and innovative technology. We bought this laptop as a gift...
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3 comments
#1999063

i am 74 and have no tec skills with computers or printers i just need to ask a question about my desk jet 3632 printer . i have tried to work with the virtual help but i dont understand your company has brought me to tears i wont buy hp again you dont care about your customers that are older and need a real person

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ID
#1986048 Review #1986048 is a subjective opinion of poster.
Product
Hewlett Packard Envy X360 Laptop
Cons
  • Bad product and
  • Lack of customer service
Loss
$650
Preferred solution
Full refund
New Reviewer

Printers are junk. prints 3 things then never again and yiu are stuck with broken printer. you suck suck suck

you sell junk then dont stand behind it. left with junk printer and out 100 bucks and a junk printer and still have to go buy another one to do what i need done. its rediculus and cant find a customer service that speaks proper english

User's recommendation: dont buy hp anything.

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ID
#3272026 Review #3272026 is a subjective opinion of poster.
Location
Blue Ash, Ohio
Product
Hewlett Packard Printer
Cons
  • Bad product design
Loss
$100
Preferred solution
Full refund
New Reviewer

WiFi not self healing or self connecting configuration

Im trying to figure out why Hp does not make a product that will print my emails and also stay connected to my wifi. After Ive already spent 400 something dollars on this supposed to be somewhat state of the art printer, now I have to go spend another 150 dollars on some kind of wifi extender ect. Not happy at all about this!
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ID
#3269596 Review #3269596 is a subjective opinion of poster.
Location
Tempe, Arizona
Cons
  • Not up to date products
Loss
$150
Preferred solution
Price reduction
New Reviewer

Printer not work and it's new

I want to exchange my printer I got for Christmas that does not print right. What do I need to do to get this exchanged? I did not get no gift receipt because this is a Christmas gift. Please respond as soon as you can. Thank you and hope to hear from you soon. Linda
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ID
#3269509 Review #3269509 is a subjective opinion of poster.
Location
Oakland, California
Pros
  • Northing comes to mind
Cons
  • No assistance
  • Products
Preferred solution
Exchange

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Software is very slow and they make you sign in to the online account to scan

They make you sign in to use the scanner, so I have confidential documents. Im not allowed by law to open these documents to the internet

User's recommendation: Don’t buy.

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ID
#3269267 Review #3269267 is a subjective opinion of poster.
Location
South Kingstown, Rhode Island
Preferred solution
Let the company propose a solution

They were the worse to work with. I will never buy their products again.

Printer didnt connect with the internet. They offered no help. Spoke to customer service rep. And then to manager. He agreed that there was a problem but couldnt help unless we pay 99 dollars.

User's recommendation: Bad customer service.

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ID
#3269255 Review #3269255 is a subjective opinion of poster.
Location
West Palm Beach, Florida
New Reviewer

[I recently woke up the computer and got a message saying that my warranty had expired on August 9, 2021. From my notes, I think I already renewed and want to verify it.

I had already written down that it is an HP ENVY Desktop - TE01-0014. Product #: 6YQ60AA#ABA S/N: 2M00244F8H 1 year post-warranty plan Product #UN062PA $190. There was an instruction: If renewing, enter code HPSAPW25 at checkout After much searching, I stumbled onto the customer service number for "WARRANTY HP". When I dialed it, I was transferred to an automated voice that asked me to speak my computer's serial number. I did this slowly and clearly; the voice then came back saying it did not recognize that number and would transfer me to a person who could help me. Instead, it disconnected me with a busy signal. I still want to talk to a real person. My landline number is 410-833-****.Recommendation John Porea

User's recommendation: Recommendation withheld pending resolution of this problem.

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ID
#3268682 Review #3268682 is a subjective opinion of poster.
Location
Reisterstown, Maryland
Preferred solution
I would like to get an answer to my question regarding whether or not you had received a warranty renewal request from me previously. If not, I just want to renew the warranty on my computer and, I guess, on the printer, as well00
New Reviewer

Not booting

It's sad when you purchase, you have a warranty and you have to go through a lot of *** just to get some help. I'm pissed right now I just got this laptop in Dec, 2021 and here it is does not want to boot automatic repair fail, they give you the wrong famn number, and that virtual assistant *** they need to do away with it because its worthless and a damn waste of time.

User's recommendation: Do not buy.

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ID
#3266299 Review #3266299 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Get some help, without having to go through a lot of bull.

Setting up HP desk jet printer

I couldnt understand or hear the technician. HP seems to make it difficult to retrieve any help. Very bad customer service.

User's recommendation: I couldn’t understand or hear the technician. HP seems to make it difficult to retrieve any help. Very bad customer service.

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ID
#3265079 Review #3265079 is a subjective opinion of poster.
Location
White Plains, New York

Billing

Stop billing my card, I received nothing from HP, I had to hire a technician to hook my printer up and youre charging me 17.00 month for what? DO NOT CHARGE MY CARD AGAIN. I WILL NEVER BUY ANOTHER HP product, ever.

User's recommendation: DO NOT BUY HP.

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ID
#3263955 Review #3263955 is a subjective opinion of poster.
Location
Kodak, Tennessee

Repair order status report incorrect

I shipped my HP laptop (under warrantee) 9 days ago. I cannot get an up date on status of receipt. After 5 days the progress report said they had not received my shipment. FedEx report shows my item was received Jan 4, 2022 At 10 days, the status report has not changed. Still reads "waiting for shipment of laptop". I can't find a phone number to speak with a human at customer service.
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ID
#3263784 Review #3263784 is a subjective opinion of poster.
Location
Brattleboro, Vermont
New Reviewer

Printer will not make copies

Never has worked right since purchase, It is working now but i don't how long will countiue to work
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ID
#3263605 Review #3263605 is a subjective opinion of poster.
Location
Marietta, Georgia

Status of repair

HP wouldn't answer my query as to repair status for over a week. HP wouldn't answer my query as to repair status for over a week.

User's recommendation: undetermined at this time.

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ID
#3263566 Review #3263566 is a subjective opinion of poster.
Location
Brattleboro, Vermont
Preferred solution
lap top returned as promised
New Reviewer
We were unable to find the serial number for the HP monitor. The HP Tech said he couldnt help me without the serial number. I called Amazon for the serial number, and they referred me to the product seller. Im waiting for the seller to contact me with hope to provide...
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ID
#3263461 Review #3263461 is a subjective opinion of poster.
Location
Catonsville, Maryland
Preferred solution
Let the company propose a solution
New Reviewer

Bought new HP Printer this afternoon

-Difficult to set up compared to earlier versions of HP Printers -Product is poorly made -Printer is so poorly made that one of three print jobs (today) have failed -My time taken today to repair has "cost" me more than purchase pricestyle="background-color: I'd prefer to pay 2x cost and get HP Printer that works
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ID
#3262147 Review #3262147 is a subjective opinion of poster.
Location
Corte Madera, California
Preferred solution
Let the company propose a solution

I have tried many times to get someone to help me I have a problem with the color cartridge on my printer I pay for Instant Inc. and I can’t get anybody to listen all I want is a new color cartridge.

I need a color cartridge thats all I need cant get anybody anywhere are you a company to listen to that simple request I pay for Instant Inc. and I want to service connected with that thats all I know arent 954-868-**** take care

User's recommendation: Don’t get the Instant Inc. program no one helps you.

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ID
#3258940 Review #3258940 is a subjective opinion of poster.
Location
Pompano Beach, Florida

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