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New Reviewer
Hewlett Packard - Order Cancellation
On 11/27/2021, I placed an order for a PC from HP (Hewlett Packard) via your website. This purchase was for a computer, including a Black Friday discount and was expected to ship within 3-7 business days. Upon completion of the purchase I received an email confirmation...
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ID
#3105185 Review #3105185 is a subjective opinion of poster.
Cons
  • Frauds take money in advance and do not deliver
  • Customer support
Loss
$1765
Preferred solution
Full refund
New Reviewer

I have a Desktop out for repairs, and I have not heard back

My Desktop was sent out for repairs. I have had no updates at all concerning this issue! Where is my computer?Ask for a contact number.
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1 comment
#2185388

Well, I retract my statement. to a point.

The information I was looking for can be found in HP Support Assistant. Who Knew?

I was not informed. Some emails would have been appreciated in leu of searching for a source myself.

ID
#3596270 Review #3596270 is a subjective opinion of poster.
Location
Grovetown, Georgia

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New Reviewer

HP ENVY 6000e ALL-IN-ONE SERIES

Hewlett Packard - HP ENVY 6000e ALL-IN-ONE SERIES
Hewlett Packard - HP ENVY 6000e ALL-IN-ONE SERIES
My printer doesn't work.. I can't have access neither via wifi nor via usb.If you wish I can mail you some photos.

User's recommendation: I don't know as I could not contact you by phone.

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ID
#3592968 Review #3592968 is a subjective opinion of poster.
Pros
  • Compatible with a verity of other companies
Loss
$32
Preferred solution
Let the company propose a solution

Hp is terrible. No customer service to be found and they hang up on you. $2K for a piece of crap T650. DO NOT BUY HP

T650 HARDLY WORKS AND IS GARBAGE. DON'T WASTE $2K ON THIS CRAP...???LKASDVHAJA;LJ;LAJ;ALHGA;SHGOAWIHEAWIEHA;JSFVV;AOUBGOAUBFA'VF

User's recommendation: NEVER BUY HP T650, IT'S GARBAGE.

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ID
#3588717 Review #3588717 is a subjective opinion of poster.
Location
San Carlos, California
New Reviewer

Appalling customer service

I just need a replacement battery. You are asked to input a serial number. The system wont recognise it. Unable to speak to anyone or get any further advice. Just go round in circles.

User's recommendation: Stay away.

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ID
#3580201 Review #3580201 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Fraud service

HP products have become garbage, no longer a reliable brand. To make things worse they come up with scams like instant ink to defraud customers into paying ongoing fees for services and products never sent. They keep charging me for instant ink but cannot figure out why my printer stops mid job, support told me its a known software issue and nothing can be done. But instant ink still charging for ink they never sent and I can only print for 2 minutes before printer shuts down. Total SCAM
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ID
#3545647 Review #3545647 is a subjective opinion of poster.
Location
Valley Stream, New York
Cons
  • No service
  • Costly
  • Bad product

Terrible, lousy customer service!

I am on the phone holding for 45 minutes so far. I called yesterday about 5 put on hold for 20 minutes. Called back, on hold for a half an hour with music, music stopped, still on hold with dead air. Decided to let the phone hold while I did other things. The phone call finally dropped after two more hours!

User's recommendation: Be aware that you will never get through to customer support on the phone.

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ID
#3526823 Review #3526823 is a subjective opinion of poster.
Location
Pocatello, Idaho
Pros
  • Reasonable price
Cons
  • Lousy customer service
Preferred solution
Apology
New Reviewer
Hewlett Packard - Horrible phone robot service
My gh9c9fw1vz wasnt recognized by your robot. Can you try to make the serial numbers smaller so that youd need a microscope to actually see them. Horrible customer service talking too fast. We bought this printer from Costco and hardly ever use it. We moved and moved...
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ID
#3515715 Review #3515715 is a subjective opinion of poster.
Location
Buffalo, New York
Loss
$200
Preferred solution
Full refund

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New Reviewer

Terrible customer service

Tried to connect to an agent and was cut off twice. Could not tell me where the serial # was and would not help me find it. I would simply like to speak to an agent about my new HP Chrome laptop.

User's recommendation: Don’t expect much help from customer service.

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ID
#3514954 Review #3514954 is a subjective opinion of poster.
Location
Birmingham, Michigan
Preferred solution
I would like someone to call me to help me set up this laptop. If I can’t get some answers I will have to return it.
New Reviewer

Trying to navigate their phone system is horrible. Once you get someone they only tell you that you have to spend an additional $400 to get your computer fix which is only a year old.

The computer screen is totally dark. The computer is only a year old and this problem seen to be a bad production problem with the computer and they want you to speed another $400 to get it fixed. I can go and buy another computer for that price and it would not be an HP. Have Dell computer which is going on 10 years - no problem.
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ID
#3507178 Review #3507178 is a subjective opinion of poster.
Location
Millville, New Jersey
Loss
$400
Preferred solution
Let the company propose a solution
New Reviewer

Unresolved printer problem.

The automated customer service prompts were not working. Please call me. 630-550-**** Therese Niemiec
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ID
#3501076 Review #3501076 is a subjective opinion of poster.
Location
Highland, Indiana
Preferred solution
Printer problem unresolved. Automated phone promise will not working. Please call me 630-550-7497 Therese Niemiec.

Deliverance

My printer was in sleep mode and the person cannot help me remove fresh in cartridges which I paid a fortune for and tell me whats wrong with my printer all they wanted was the payment of 19.99 In help them before asking for payments in this is one reason I do not wanna participate in each piece survey

User's recommendation: Help them before asking them for payments.

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ID
#3499618 Review #3499618 is a subjective opinion of poster.
Location
Winter Springs, Florida
Loss
$102
Preferred solution
Full refund
New Reviewer

Keyboard not working

Keyboard is not responding since last 5 days. Have been trying to reach the Customer Carr but even they are also not responding at all.
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ID
#3491986 Review #3491986 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
Preferred solution
Keyboard issue

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Verified Reviewer
New Reviewer
I changed internet provider so instaink can not access my printer. They want a pass word for my new provider but there is no where to provide it, since they have no custormer service anymore and since there is not internet conection I can'tF give them the pass word....
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ID
#3491184 Review #3491184 is a subjective opinion of poster.
Location
Waite Park, Minnesota
Cons
  • Used to be a great company until they got beyong cheap
Loss
$125
Preferred solution
Let the company propose a solution

NO RESPONSE YET.

HELLO MY COMPLAINT WAS I ASKED FOR A BOOKLET TO BE SENT TO ME FOR MY HP ENVY PHOTO 7855 .WHICH I HAD PURCHASED AT CONN'S IN ORANGE CITY FLORIDA.IN 2022.I CALLED THE STORE AND THEY TOLD ME TO CONTACT HEWETT PACKARD ABOUT THE PROBLEM IT HAS NOT WORKED SINCE I HAVE HAD IT.THANK YOU BONNIE COLE.
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ID
#3487160 Review #3487160 is a subjective opinion of poster.
Location
Apopka, Florida

*** products, even crappier service

Unable to operate HP printer from laptop it's installed on. Works from other laptops without HzP printer installed.

User's recommendation: Buy anything except HP products.

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ID
#3485971 Review #3485971 is a subjective opinion of poster.
Location
North Port, Florida

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