New Reviewer

I have a Desktop out for repairs, and I have not heard back

1.0
My Desktop was sent out for repairs. I have had no updates at all concerning this issue! Where is my computer?Ask for a contact number.
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#2185388

Well, I retract my statement. to a point.

The information I was looking for can be found in HP Support Assistant. Who Knew?

I was not informed. Some emails would have been appreciated in leu of searching for a source myself.

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ID
#3596270 Review #3596270 is a subjective opinion of poster.
Location
Grovetown, Georgia
New Reviewer

Appalling customer service

1.4
I just need a replacement battery. You are asked to input a serial number. The system wont recognise it. Unable to speak to anyone or get any further advice. Just go round in circles.

User's recommendation: Stay away.

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#3580201 Review #3580201 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Fraud service

1.0
HP products have become garbage, no longer a reliable brand. To make things worse they come up with scams like instant ink to defraud customers into paying ongoing fees for services and products never sent. They keep charging me for instant ink but cannot figure out why my printer stops mid job, support told me its a known software issue and nothing can be done. But instant ink still charging for ink they never sent and I can only print for 2 minutes before printer shuts down. Total SCAM
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#3545647 Review #3545647 is a subjective opinion of poster.
Location
Valley Stream, New York
Cons
  • No service
  • Costly
  • Bad product
New Reviewer

1.2
Hewlett Packard - Horrible phone robot service
My gh9c9fw1vz wasnt recognized by your robot. Can you try to make the serial numbers smaller so that youd need a microscope to actually see them. Horrible customer service talking too fast. We bought this printer from Costco and hardly ever use it. We moved and moved...
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#3515715 Review #3515715 is a subjective opinion of poster.
Location
Buffalo, New York
Loss
$200
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Terrible customer service

1.0
Tried to connect to an agent and was cut off twice. Could not tell me where the serial # was and would not help me find it. I would simply like to speak to an agent about my new HP Chrome laptop.

User's recommendation: Don’t expect much help from customer service.

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#3514954 Review #3514954 is a subjective opinion of poster.
Location
Birmingham, Michigan
Preferred solution
I would like someone to call me to help me set up this laptop. If I can’t get some answers I will have to return it.
New Reviewer

Trying to navigate their phone system is horrible. Once you get someone they only tell you that you have to spend an additional $400 to get your computer fix which is only a year old.

1.3
The computer screen is totally dark. The computer is only a year old and this problem seen to be a bad production problem with the computer and they want you to speed another $400 to get it fixed. I can go and buy another computer for that price and it would not be an HP. Have Dell computer which is going on 10 years - no problem.
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#3507178 Review #3507178 is a subjective opinion of poster.
Location
Millville, New Jersey
Loss
$400
Preferred solution
Let the company propose a solution

Deliverance

1.0
My printer was in sleep mode and the person cannot help me remove fresh in cartridges which I paid a fortune for and tell me whats wrong with my printer all they wanted was the payment of 19.99 In help them before asking for payments in this is one reason I do not wanna participate in each piece survey

User's recommendation: Help them before asking them for payments.

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#3499618 Review #3499618 is a subjective opinion of poster.
Location
Winter Springs, Florida
Loss
$102
Preferred solution
Full refund

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Verified Reviewer New Reviewer

1.0
I changed internet provider so instaink can not access my printer. They want a pass word for my new provider but there is no where to provide it, since they have no custormer service anymore and since there is not internet conection I can'tF give them the pass word....
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#3491184 Review #3491184 is a subjective opinion of poster.
Location
Waite Park, Minnesota
Cons
  • Used to be a great company until they got beyong cheap
Loss
$125
Preferred solution
Let the company propose a solution

*** products, even crappier service

1.0
Unable to operate HP printer from laptop it's installed on. Works from other laptops without HzP printer installed.

User's recommendation: Buy anything except HP products.

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#3485971 Review #3485971 is a subjective opinion of poster.
Location
North Port, Florida

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Verified Reviewer Junior Reviewer

1.4
Over the last year each time I have bought an HP ink cartridge (#60) I have not been getting anywhere near 100 prints. However, this tops the cake, I just bought another new cartridge from Best Buy and I can't use it all. That's $27.21 plus my transportation to get to...
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#3462515 Review #3462515 is a subjective opinion of poster.
Location
Decatur, Georgia
Pros
  • Compatible with a verity of other companies
Cons
  • No longer have reliable products
Loss
$27
Preferred solution
Full refund

No customer service or tech support

1.0
been trying to re-install printer software officejet 6978 for 12 hours now!!!! is this the way you treat customers????? phone keeps disconnecting, no one answers in tech support, why did I have to waste a whole day reaching you? your online I instructions do not make sense!!!!!! do not buy

User's recommendation: do not buy, buy from a seller that respects its customers.

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#3461108 Review #3461108 is a subjective opinion of poster.
Location
Mount Kisco, New York

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Verified Reviewer New Reviewer

Connect printer to WiFi. Paid for personal service

1.0
Original review updated by user Apr 04, 2022
All of hp on line instructions for connecting my hp deskjet 3752 do not work. So,I paid $19.95 for personal support. I could not get to personal support without spending another $14.95 because my printer is out of warranty! Now comes the problem of getting my money back. No one answers any of the phone numbers provided. So, their service is a total scam!!!!!!

User's recommendation: Do not buy their products. Epson is a lot better.

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#3460470 Review #3460470 is a subjective opinion of poster.
Service
Hewlett Packard Technical Support
Cons
  • Totally zero service even when paid for
Loss
$21
Preferred solution
Full refund
New Reviewer

No service what so ever

1.0
If I could give them a zero I would. I signed up for some sort of support on online to trouble shoot my problem with my hp Spectre. Spending 14.99 a month and it still wont help me , wants me to sign up for something else. Then tried an 800 number I found online and all it did was go to a survey. So heres youre eating. You suck!
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#3448234 Review #3448234 is a subjective opinion of poster.
Location
Eloy, Arizona
Preferred solution
Apology

Difficulty resolving issues.

1.0
It took over an hour for an HP technician and I to set HP Desktop. Since then it has been inconsistent and unreliable. Now HP has informed me that I will be unable to print soon. What else will go wrong?Don

User's recommendation: Don't buy one of these.

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#3416150 Review #3416150 is a subjective opinion of poster.
Location
Sacramento, California

Hook up my pc - no instructions

1.0
No instructions included for hooking up wireless keyboard and mouse. Cant use computer and cant find phone number to get help.
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#3414692 Review #3414692 is a subjective opinion of poster.
Location
Omaha, Nebraska

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