Hewlett Packard
Reviews and Complaints
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Verified Reviewer |
Denver, Colorado
Issues resolved
Resolved my issue. Offered refund in addition to 3 months of service at no charge for 3 months. Would recommend this service
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Verified Reviewer |
West Haven, Connecticut
On may 3 2026 1 was charged 20$ from hp...
on may 3 2026 1 was charged 20$ from hp ink; i recently cancelled my subscription to hp ink; ,please explain this 20$ charge to my account?
- Very good outfit
Preferred solution: reason for 20$ charge to my account
Chicago, Illinois
Printer support. Connecting to WiFi.
I called Hp customer service for help connecting my laser jet pro printer because I changed WiFi companies. I tried everything I could to connect without success. [PERSON_NAME] wanted to help but also wanted me to sign up for a monthly service.
So basically they were of no help.
User's recommendation: Buy Ho with caution.
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Verified Reviewer |
Billings, Montana
Highly satisfied 24O (22I)-9655 . Quick response, clear communication, and effective solution. I’d definitely rely on HP support again if needed.
Highly satisfied 240 (220)-****. Quick response, clear communication, and effective solution. I'd definitely rely on HP support again if needed.
Sacramento, California
Wish I could give a zero for HP printer quality and customer support
Do not buy from Hewlett Packard. They do. Or care about their customers
Called customer service and spoke with 3 different people, none of whom knew what the error code was and none who could clear the code. That took 3 hours.
Then I called back next day and after 1.5 hours got them to agree to replace the printer.
They made me give them a CC so they can charge me if I don't return the broken printer in 10 days.
Got the new printer and it has the same out of box failure
Called and spend 2 hours on the phone and they ended up telling me they do not issue refunds. Said only recourse is to get a replacement.
I am disposing of my $300 printer (that never worked) and went to Office Max where I bought an Epson that worked instantly.
Avoid HP at all costs.
User's recommendation: NEVER BUY FROM HP
Silver Spring, Maryland
Questions about hp plus
They were closed. No calls on weekends.
They were closed.
No calls on weekend.
Why a minimum of characters.
I said what happened and tried to submit before but it was rejected because I didn’t say enough. I guess you will keep contacting me until I put in enough.
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Elberton, Georgia
My instantink account needs to be upgraded
Lost contact with your agent. He could not speak English.
My Instant Ink account has been frozen. I am unable to print.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer servce/ lack of contact
- - Laptop bought with a 2-year warranty; it expired after 1 month.
- - Escalations manager Sydney unreachable; paid 750.
Ordered a laptop with a 2-year warranty back in October. When the laptop died, I tried to do a warranty repair to discover the laptop warranty expired a month after purchasing.
They finally fixed the warranty issue and sent it back to be repaired. It got lost for 2 days, then it got lost being sent back. I wonder if I will ever see my laptop again.
Been trying to reach out to the escalations manager named *** but I guess she fell off the earth. I love paying 750 to be treated like garbage
- Laptop works great for 4 months
- Escalation team will not contact you
- No communication
- Lots of excuses
Preferred solution: Apology
Jacksonville, Florida
They suck! My printer uses held hostage!!
We use to use their ink program but now are retired so we stopped. Now my printer will not print anything because its not their cartridge.
This should be illegal!! Never never again HP !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Dishonest
- - Canceled service; printer was offered for 30 days free, then $6.99/mo plus $2 for extra pages; ink ran out after 20 pages; no return label.
Wrong company when doing report. I let them no.
I printed about 20 pages after that I didnt have any more ink so I contacted them when I tell you them foreigners and then Pakistan people are the worst it was fruitless. It was horrible. It took me four days to get a supervisor. The guy told me he sent me a return label.
He lied when I got to Fedex the man told me to call him back and the reason why they didnt give me that return label is because they wanted me to pay for it I called them back. I had to threaten them. Thats why I got a supervisor so tomorrow which will be 8/12 2025. im going back to Fedex to try to send it back.
The guy kept saying he sent me a return label. It never came to my email. They just liars and they are the worst foreigners. You cant understand them.
They put you on hold for hours and I recorded the phone calls. Dont do business with HP instant ink if you dont have to and whatever you do dont agree to accept one of their brand new printers because it runs out of ink after you print 20 pages so they tell lies and they false advertise.
Preferred solution: Full refund
User's recommendation: Don’t do business with them
Murrieta, California
Need help with scanning function on Officejet 6970
Tried calling, no ringing, no answer, not sure if it was a live person going to answer or a bot but no response at all.
- Inexpensive hardware
- Lack of customer service and support
Preferred solution: Troubleshooting assistance with a printer.
User's recommendation: Have a live person to help with troubleshooting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey lock your printer if you don't use their ink
- - HP requires using their ink program and won't unlock the printer.
- - Uninstalling the app fixed the printer while the reviewer found HP unhelpful.
Hp makes you use their ink program and refuses to unlock your printer if you decided to not use their ink. They are unhelpful and refuse to understand restrict your printer.
Finally I uninstalled the app and then my printer worked just fine. Wish I could give negative stars ..
User's recommendation: Do not buy an HP desk jet
Lake Worth, Florida
Did not answer my question through virtual assistant or customer service I need an answer can’t get a human being. I can’t get an answer from the chat.
Customer service dropped my call; I never got to talk to a representative. I need an answer to my question.
Can I find it on my status? I get this runaround answer from chat.
- Outstanding product normally good customer service
- This call
Preferred solution: Deliver product or service ordered
User's recommendation: Make the interaction easier offer more options
Orlando, Florida
Help eith printer cartridges
- - Couldn't remove the black cartridge to insert a new one.
- - Could not find it in the instructions.
- - I needed help on a timeline.
I could not get the black cartridge our to.put a new one in. I own another one for.years
I could not find it.in your instructions and could not get anyone on the phone.
I was really upset with the company and i.still feel that way. I was on a time line and needed help.
User's recommendation: At least put full instructions out.
Lenoir City, Tennessee
I want to cancel my instant ink account.
The support technician transferred me to 1855785****, I waited for a hour without any response. Help
User's recommendation: Do not sign up for instant ink
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