Hewlett Packard
Reviews and Complaints

For four days, I struggled with printing issues on my six-month-old HP Envy 6400e printer it simply wouldn't print. The Wi-Fi indicator kept blinking, suggesting it wasnt connected to the network, even though it clearly was.

I followed the HP manual step by step with no success.

I visited the HP website and was directed to their virtual assistant, which only led me in circles. I scoured online community forums and watched numerous troubleshooting videos still nothing worked. I spent nearly 30 hours this week trying to resolve the issue on my own.

Two days ago, I left a frustrated comment on HP's website and requested a callback. No one ever contacted me.

I even searched extensively online for a direct phone number to HPs human customer support, but couldn't find one.

Just as I was about to leave a negative Google review, I fortunately came across the website PissedConsumer, where I finally found the number for HPs real human support.

Thats when I was connected with Ruhmi from HP customer service and she was fantastic. In just 15 minutes, she patiently walked me through a solution I hadnt seen anywhere: not in the manual, the HP website, YouTube, or any online forum.

It was time well spent.

Thank you, Ruhmi, for your excellent support. You turned my frustrating experience into a satisfying one.

I did not order, inquire, asked, nor wanted another printer and/or another print plan. One day a package shows up out of the blue at my office containing an HP Envy 6020 printer.

I set it up and fall for their "No Risk" 30 day free trial. Well they lied and now they are strongarming me into paying for a printer that I don't want and a plan that I don't need. I already had an HP Envy 7858 printer and am enrolled in HP's Instant Ink program. Buying a 6020 is a DOWNGRADE and wouldn't make sense, but when I tried to cancel this plan with this surprise printer that was sent, all I got was an error message that wouldn't allow me to cancel.

That right there is a weasley tactic and it only gets worse. I call support to explain all this and that I won't pay a ridiculous price to downgrade my system. They will not accept my decision and claims that their "No Risk" trial has ended and that I must pay a cancellation fee of $120! I am so pissed and I would like some help please.

I told the associate that I will not pay this and he would not accept that decision and tried to bully me into paying. I had to hang up on him. The nerve of HP! The final communication with them was an argument with their associate who refused to hear, help, change, or satisfy this paying customer.

They are NOT taking no for an answer and I MUST pay a "cancellation fee" of $120.

What a piece of shi...crap this person/management/company/policy/customer service. I will NEVER be forced to pay for something that I didn't even order or ask for.

I have had this printer for a number of years and used the ink subscription. I recently decided to cancel and sell the printer because I was moving out of the country.

They had just charged me $24, and I was hoping to get a refund on that, but they said that was for the previous month. I also didn't realize that once I canceled, I could not continue to use the ink that was still in the printer, and that when I sold it, no one could use that ink and the 7 cartridges I had been sent that were unused! I also had several reams of paper that were unused. This policy of linking the cartridges to one owner, which discourages the ability to sell it, and the policy of not allowing me to continue to use the printer is outrageous.

They have definitely lost a long-term customer and probably many others with this experience. So now I have a perfectly good unsaleable printer, 7 cartridges, and 3 reams of paper because of this policy, and I'm out the money I paid for the unused ink!

HP has a horrible solution for technical issues with their products. Consumers are urged to utilize self-help and their community forum within the HP Smart App.

It is nearly impossible to locate a support phone number, and the responses within their community forum typically are recommendations to solve your problem, which you are able to find the same information in their app. HP wants consumers to pay to speak with them. If your product is still under warranty, then you can communicate free of charge. I just needed to find out how to update my printer information so that I could connect.

I decided that the printer is being junked, and I will never purchase an HP printer again. Absolutely the worst printer and support I've ever dealt with.

I had an Instant Ink subscription where I paid $7.99 a month, and HP tracked my printing and sent me new ink cartridges as needed. I'm not using my printer anymore, so I canceled my subscription - see trouble with that in a previous complaint!

My subscription cancellation request was on 4/1; it was effective on 4/3, but they changed something in my printer on 4/1, so the ink in it - that I paid for - doesn't work anymore! None of my ink will work in my printer anymore! And they are charging me one more payment! That is absolutely wrong!

Don't buy HP products or service programs! I'm very unhappy with the waste of ink since I paid for it already!

I am finished with my HP printer and will not be buying a new one, so I tried to cancel my Instant Ink subscription for over half an hour online - to no avail. Every time I tried to get into my account, I was asked to sign in.

And then I would go to my account, and it would ask me to sign in again. I tried different ways to get to a cancellation page - and never did. Very frustrating.
So I had to find their customer service phone number.

That person was very nice - and then tried to sell me a printer, another ink program, and other things after I had already told him I was finished with printing.
What a pain in the rear!

A terrible site for customer service. I won't be using any HP products in the future.

I canceled my Instant Ink account on two different occasions. Two different times, I had Instant Ink and canceled the account.

10 months later...my printers are still attempting to connect to Instant Ink servers. So, EVERY SINGLE PRINT, I have to walk over to the printer & press the "ok" button to complete the printout. Instead of just PRINTING the document. I have called COUNTLESS TIMES and wasted EGREGIOUS PRECIOUS TIME attempting to resolve this issue; unsuccessfully.

I have been an HP customer for 30 years and I am now ready to GIVE my printers away and purchase a printer from an HP competitor b/c customer service, tech support...NO ONE at HP can help me resolve this issue. I spent 1.5 HOURS TODAY ALONE on the phone with customer service AND Instant Ink and NO ONE CAN HELP ME. So here's what I'm going to do.

I'm going to SMASH my printers to bits for the satisfaction of releasing the massive frustration I've had attempting to DEAL w/HP's PROBLEM! and then I'll just go to the store & buy a printer with a competitor.

I purchased a clearance HP computer online from OfficeMax or Office Depot. I didnt open the box until two months later since I had some deaths in the family and other health problems.

It is very difficult to get through. to speak with a real person when calling the customer service number. I spoke to two representatives who made up a case number ticket for me and was promised a call back over two weeks ago. I have not received any phone calls back and they mentioned possibly picking the computer up for repair or replacing it.

In my opinion, the computer is a lemon. It will not hold a charge and it has to stay plugged in to use it. It also will not download software programs that come with the computer. I disputed the charge with my bank since I cant get in touch with anyone.

I want a full refund and to get this computer back to them.

Please, if this message can get to someone in their customer service department have them call me at 419578****. My name is Kimberly Baker.

I had an email about my warranty expiring, so I emailed about a control key that randomly popped off my keyboard. It was one of the cheaper laptops, but I couldn't believe how easily it popped off.

The first customer service agent said there was nothing they could do about it under the warranty. I told her it was a bad warranty then, and she told me she wanted to put me in touch with an 'escalations manager.' The escalations manager's name was Rai. At first, I thought she was super helpful. She assured me they would be able to fix the control key, no problem.

She was going to send me a box to ship them the computer; it would be about a week turnaround, and they would ship the computer back. First, I got an email saying my part would have to be ordered and that my delivery date would be pushed back another week. Then, the next day, I got an email saying the repair was not covered under the warranty. I called Rai, and she did nothing to help from this point.

This is a multi-$$$$$ company nickel-and-diming their consumers over a $0.10 control key. All this 'escalations manager' did was make me go without my laptop I use for work for two weeks. Who knows when I'll get this POS back? I'll never buy another HP product again.

I don't care how cheap it is. You get what you pay for with their cheap line, and at the price for their better computers, you'd be better off getting a Mac.

HP sucks. Rai sucks too.