Hewlett Packard Reviews

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No human and substantial support for new printer

It is very clear that HP avoids human contact to resolve issues quickly and efficiently. Their virtual assistant is dumb. Always check for human support. If a company tries to avoid human contact; it is a sign of future difficulty.

User's recommendation: Avoid a company that avoids you!

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ID
#2958800 Review #2958800 is a subjective opinion of poster.
Location
Buena Park, California
New Reviewer

Can't get logged in to internet

Cant log into internetzzzzzzzzzzzzzzzzzzzzzzzzz.,,???!!!!!!Ghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhjhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhv snacks fhjuxutzjgzjgzjgzjgzjgzkgzgkzkgzjg&;).&).(&.&
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ID
#2954911 Review #2954911 is a subjective opinion of poster.
Location
San Antonio, Texas
Preferred solution
Help with internet
New Reviewer
Logging on to the HP site with a new temporary password is so obtuse because they are so complex they make me feel stupid. No computer interface should ever make a customer feel stupid. I was ready to stop the conversation with your representative I got so mad and...
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ID
#2953934 Review #2953934 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Scanner

This just sucks. You can't even buy their repair service as their system does not accept phone numbers that are mandatory. So even if you are willing to pay you get screwed here by HP.
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ID
#2953856 Review #2953856 is a subjective opinion of poster.
Location
Tampa, Florida

Technical support

After 1.5 hr troubleshooting on the phone the rep said they would send a follow up email to resolve the issue. Almost 2 weeks now and no email. What to do next? I have a brand new hp printer that doesn't work!!! Should I buy a competitor's printer?
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ID
#2953522 Review #2953522 is a subjective opinion of poster.
Location
Dublin, Ohio

Complaint department at corporate office

I am a member of an AOL monthly subscription that includes many perks. One being tech support. The last tech went so fast he made unauthorized steps that changed my computer. I have called over 10 times,emailed several times..

User's recommendation: Don't sign up with this Co.

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ID
#2951944 Review #2951944 is a subjective opinion of poster.
Location
Montclair, California
New Reviewer

Pissed , why do I have to pay 295$ to have my problum s0lved

My printer and laptop where and desk top where all were just finer than the printer wasn't receiving the messages call for help and the tech retired me to a POR TEC who in turned charged me $295to fix the problem and left my laptop off what kind of co. is this

User's recommendation: not good.

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ID
#2951840 Review #2951840 is a subjective opinion of poster.
Pros
  • Used to be a good company
Cons
  • Customer support
Loss
$296
Preferred solution
pay back on pro tech 0f $295 its not working.

Waited on hold for one hour and they hung up

Printer doesnt work. Photos come out fine, but when you try to print text, it either doesnt print at all or it skips whole portions of text. I just installed all new ink cartridges. Whats wrong?

User's recommendation: Hewlett-Packard won’t help you if your printer doesn’t work.

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ID
#2951342 Review #2951342 is a subjective opinion of poster.
Location
Hummelstown, Pennsylvania

Unable to install printer on my laptop

Problem could not even begin to be resolved due to systems being down , per representative.Sad. I was told to call back in two hours to check to see if the problem was resolved. After holding for about Q15 minutes to be transferred to this.
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ID
#2944950 Review #2944950 is a subjective opinion of poster.
Location
Ephrata, Pennsylvania
Pros
  • Decent enough laptop
Cons
  • Issue remains unresolved
  • Poor customer service
  • No customer service satisfaction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need repair of an older HP printer.

Hello, I bought a used HP 6815 Printer/Copier. It has worked flawlessly for over a year, then the black ink stopped working and I'm having a huge problem locating a repair shop here in Oregon to have it fixed. Can HP help me in this search or not? Thank You Glen

User's recommendation: Be wary.

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ID
#2944246 Review #2944246 is a subjective opinion of poster.
Pros
  • Affordable
Cons
  • Printers seem to breakdown often
Loss
$135
Preferred solution
My older HP printer repaired ASAP
New Reviewer

Where is my computer

My desk top was repaired and unfortunately it was not delivered because no one was home. I need to know if it returned to Hp or its with FedEx
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ID
#2943157 Review #2943157 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

I need to talk to a live person

I cannot use my Internet because it won't connect in my Internet connection is really good but it won't let me go to the update drivers because it goes to a blue screen
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ID
#2942855 Review #2942855 is a subjective opinion of poster.
Location
Hayden, Colorado

On hold for way too long.

I needed tech support - I was bounced around 3 times before I got someone . Then placed on hold -oohh more than one hour.
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ID
#2942520 Review #2942520 is a subjective opinion of poster.
Location
Deer Park, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Printer

Hewlett Packard - Printer
Hewlett Packard - Printer
Update by user Oct 05, 2021

No refund as of yet.

Original review posted by user Oct 05, 2021
Horrible customer service hold time was over 3 hours!!! No resolve charged me 11 times for a warranty and No refund. They said they don't see charges. Horrible horrible service. This was my medication money that they stole. No help.

User's recommendation: Don't use them. Use anyone else but them.

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ID
#2941363 Review #2941363 is a subjective opinion of poster.
Cons
  • Technical support horrible
  • Hold times 3 hours
  • Worst customer service ever
Loss
$599
Preferred solution
Full refund

No internet to wireless printer

Sad! So sad that a person could not give me simple direction how to connect wireless printer to a new modem/router w/o a WSp button. Wanted to charge$99 for a printer that only cost $39. On line chat person answered my questions, for FREE. Directions were FREE and complete.

User's recommendation: Be ware of hidden charges.

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ID
#2941271 Review #2941271 is a subjective opinion of poster.
Location
Warren, Ohio