Update by user Dec 14, 2016
They contacted me. The "One of the Managing Supervisors" called, Aby.
She wanted to confirm the address, phone, email, issue with the memory and guess what. Instead of simply send me the memory stick replacement, she decided to go ahead and have the whole PC for investigating the problem..... She said that I have to pack the PC in the box provided, ship it to HP, wait until they find out that the memory stick is bad, and they will replace it and send the PC back to me, which in total would be couple of weeks....
A box will be delivered to you within 2 or 3 business days. Please fill out the Repair Feedback form describing the issue and follow the packing and shipping instructions.
By the time they contacted me, i already received the new, original, memory RAM from eBay, 8GB Samsung PC3, replaced it and PC is happily working since.
No downtime, no waiting, no letting anyone from *** HP touching my files and read my emails. What is that warranty for i still didn't get. The point of sending the whole PC somewhere for a repair is ridiculous the most *** and useless idea.
Thank you very much the kindest management of Hewlett Packard. You are obviously educated and all, have money and all, playing golf probably, make corporate meetings and parties, BUT, you just forgetting on how to be in the skin of a customer that use your cr*ppy products and deal with your bureaucratic idi*ts supervisors (maybe not their fault, but your dumb corporate policies).
Original review posted by user Dec 07, 2016
HP MUST BE GONE FROM ALL STORES!!! Most unprofessional time wasters!
Horrible experience. I found the problem myself, memory stick was bad. Registered warranty online, created online claim with serial, product number, etc…, like everywhere else, here is the email after few hours of submitting claim:Hello Vital, Thank you for contacting HP Customer Support. I understand you need support for your HP Slimline Desktop – 410-030.
You reached HP Support Case Manager in error, and we regret any inconvenience caused. In order to provide you with the right service, make sure to enter or select the correct product name, series, model, or serial number when using online support. Sincerely, Avinash HP Inc.Filed second claim, same issue, same everything with reference to the one that was “mistake”. Same answer received with the exception of the signature: HP Support Case Manager Regards, Rahula HP Inc.
Did you notice names? Avinash? Rahula? All from India… Why do i buy product in the USA but some *** *** writes me from India?
These idiots have no clue what is going on and no ability to find that out. Do we not have intelligent people in the USA to take these positions? Ok. Had to go to support chat, here is the transcript, with nothing resolved.
WHY IN THE *** THERE IS A WARRANTY? WHAT FOR? IT IS EASIER JUST TO TAKE IT BACK TO THE STORE OR SALVAGE THE JUNK THAN WASTE TIME GOING THROUGH THIS ***: here it is. ready: 11:10 AM Connecting… 11:10 AM Connected.
A support representative will be with you shortly. 11:10 AM Support session established with Rosalyn. 11:10 AM Rosalyn: Welcome to HP Customer Support for Notebooks, Desktops and Tablets. My name is Rosalyn and I will be your technical support specialist today.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.Should there be a need to contact you, may I have your primary and alternate phone number? 11:10 AM Vital: 8188329878 11:10 AM Vital: This is my second request regarding same issue, first request for some reason was closed by Rahula (the most intelligent rep in the universe). I know the problem and already performed all steps to find it out, the PC is dead and your warranty claim bouncing back like a baseball. The PC suddenly started rebooting every 5 minutes.
Upon system check by running memory RAM test, returned System Memory Test – FAIL. 11:11 AM Vital: Case ID: 4655133395 11:11 AM Vital: case ID 4655123767 Memory Fault 11:12 AM Rosalyn: Hello Vital 11:12 AM Vital: Hello 11:13 AM Rosalyn: Upon reading, you already run a memory test and it fails 11:13 AM Vital: yes 11:13 AM Vital: Run quick system check – returned all Passed except memory Run quick memory check – FAIL RAM stick 8gb needs to be replaced. 11:15 AM Rosalyn: I see, may I have the failure ID please? 11:16 AM Vital: pgaf1x-84s8al-pxpb6j-40pa03 11:17 AM Vital: you thought i didn’t have it right?
11:18 AM Rosalyn: Let me check by decoding it, please hold on. 11:21 AM Rosalyn: Thank you for waiting. 11:21 AM Rosalyn: I think we have the correct failure id. It says Memory Module 2 Failure.
11:21 AM Rosalyn: Based on the failure ID, I need to elevate this case to a Hardware Manager to discuss the next option in addressing your concern. 11:22 AM Vital: Really? 11:22 AM Rosalyn: May I have the product and serial number of your computer please? 11:22 AM Vital: the PC is on the warranty 11:22 AM Vital: i found the problem 11:22 AM Vital Belevich: I need the part replaced, 11:22 AM Rosalyn: Yes, and we will replace the memory 11:23 AM Vital: you telling me to wait for another department to investigate?
11:23 AM Rosalyn: No Vital 11:23 AM Vital: Product serial number: 3CR6***** Product number: N0B1*** 11:23 AM Rosalyn: I will be transfering you to one of my hardware supervisor to complete the service order. 11:24 AM Rosalyn: May I have your complete shipping address as well? 11:24 AM Vital: ****address hidden **** CA, USA 11:27 AM Rosalyn: Thank you. Let me just complete the details before i will transfer you over to my supervisor 11:35 AM Rosalyn: Thank you so much for waiting.
11:36 AM Vital: i have all time in the world 11:36 AM Rosalyn: I apologize but my supervisor is currently with one of our customer, 11:37 AM Rosalyn: What we can do is to call you back within the day so we can complete the process. 11:37 AM Rosalyn: May I have your primary and alternate phone number? 11:39 AM Rosalyn: Are you still there? 11:39 AM Vital: yes 11:40 AM Vital: you have to complete it now!
i can’t dedicate the day for this piece of garbage 11:41 AM Vital: the HP is the worse and i would never suggest it to any of my clients. not your fault rosalyn, it is the place you work for. 11:41 AM Rosalyn: Yes, we will call you back within the day. 11:41 AM Rosalyn: I understand 11:41 AM Rosalyn: In behalf of HP, I really apologize for the inconvenience.
11:42 AM Vital: leave a message and this transcript will definitely go to the net. How ridiculous is the process of replacing *** memory stick on warranty PC. This is a mediation case right there. 11:44 AM Vital: i gave you phone, address, i also have the account hooked up to the serial of the product, what else do you need to discuss or why would anyone call me with no specific time?11:44 AM Rosalyn: Sorry for that, we will contact you back after an hour.
Nobody contacted me, nobody emailed me, nobody left a message, nothing. Just dead PC and wind outside. I finally ended up ordering the memory stick on eBay and replace it myself. Which is not big of a deal, $80 and 15min.
BUT… WHY IN THE *** THE WARRANTY is there? HOW HP DEALS WITH their customers?
In my life, i will never ever suggest or refer to HP product/services. All my customers will be turned away from this awfully ridiculous place, NO HP IN THE WORLD, HP (Hewlett Fuckard) SUCKS, OUT OF BUSINESS -> Get the F**K OUT from stores!
Product or Service Mentioned: Hewlett Packard Slimline 410-030 Desktop Computer.
Reason of review: Warranty issue.
Monetary Loss: $599.
Preferred solution: Full refund.
I didn't like: Approach to the warranty issues, Customer service, Employees technical skills, Warranty repair.