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2.3

These guys couldn't help me out to save a stolen computer with all of my kids homeschool software, pictures from birth until now and past family photos, not to mention tax info and everything else. I have the serial number, receipt (paid with card), and all the paperwork here, but without knowing who was logged in to the account and the password they refused to help.

I have bought HP computers only since I have been buying computers, but I think that'll all change now. Disappointed to say the least.

That information, memories, and school software will be lost for some junkie to get high and possibly commit identity fraud on me or my wife because I can't say who's logged in. They had most likely wiped the computer clean and logged me out within moments of taking the computer, so there's no way for me to know that...BUT I HAVE LITERALLY EVERYTHING TO PROVE THE DEVICE IS MINE ON HAND!

User's recommendation: Buy Apple.

Monetary Loss: $299.

Preferred solution: Let the company propose a solution.

Hewlett Packard Pros: Always used hp products, Cheap, Love the computer.

Hewlett Packard Cons: Cannot talk to a real person, Poor quality and worse customer service.

Location: Craig, CO

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