The call to HP was frustrating as no one would answer my questions. An order was placed for the HP OFFICE JET PRO 8025e.

I run a business out of my home. I told the agent that I needed a Fax Machine that connects to my phone only with no computer and only prints black ink. She stated that the HP OFFICE JET PRO 8025e is what you need. I trusted her because i previously ordered a computer.

I have the HP SMART FRIEND/CARE PACK Service. Upon receiving the above unit i noticed that it was not only quite bulky but also took color ink. The agent didn't say that. My partner said to give the product a try so i contacted customer service on how to set this up.

The manuel and instructions were confusing. I called 8 times an spoke with 8 different agents who could not answer my questions and put me on hold. After the 8th call i packed up the unit an brought it over to Fedex. I then called Brother an ordered a similar model, compact, $100 less an easy to set up with no problems!!

I will no longer be recommending any of your products as your customer service department for printers is atrocious.

If anyone asks me what i would rate you I will tell them....a BIG FAT. ZERO!

User's recommendation: Don't buy HP Products.

Location: Delray Beach, Florida

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hewlett Packard Reviews

  1. 419 reviews
  2. 171 reviews
  3. 80 reviews
  4. 47 reviews
  5. 39 reviews
Hewlett Packard reviews