They get into my computer to HELP me. I was having an issue about my computer turning off automatic due to overheat.
No way it could be overheated. I had left it off last night. Then the Sandipan person takes control of my computer and next thing I find out none of my programs are working. So much for help.
let's get trained tech support people.
and then they trying to sell me larger warranty. price 219.00 and I said NO. i'll buy my own malware. crazy.
I took it to Staples, original place of purchase and he saw the computer was working in a bad way. He did not do anything like deleting any important .exe file. None of my programs would work.
My programs that I use for work, and more work. I'm a hardworking person and I can't even produce work because HP tech seems to break instead of help.
Reason of review: poor skills in tech support.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: Not like tech support.