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ON 2/12/2013 I called HP about my desktop, explained to rep the situation and he stated it was a software issue that he could fix, it happens all the time to customers with desktops. He said it would be $50.00 today and 14.99 per month for the next 12 months for any future issues which I shouldn't have.

After a third diagnosis, he said it was a hardware issue that he couldn't fix after he'd already charged my card the $50.00.

I called the everyday to try to get my money back and keep getting told someone will contact me about the issue and no one could ever help me yet and I lost out on 50.00 and still being charged 14.99 every month for no service issue that he could fix.

Monetary Loss: $80.

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I have seen in recent years that Consumer Reports routinely scores Hewlitt-Packard well below average in the "frequency of repair" reports. Thus I have avoided HP computers in general.

Who wants to have to fix a computer right away?

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